Registration Rep- .9 FTE - Eau Claire

Mayo Foundation for Medical Education and Research; Eau Claire, Northern (WI, KY); Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision plan

HSA & FSAs

Retirement package

Job summary

Mayo Clinic in Eau Claire is seeking a Registration Representative to handle accurate check-in/admissions for patients in hospital or ED settings. Responsibilities include demographics verification, insurance data collection, and assisting patients with self-registration.

The role requires high school diploma or GED and 2+ years of relevant experience, strong communication skills, and familiarity with scheduling systems.

Qualifications

• Reads and communicates effectively; basic computing skills.
• Good written and verbal communication; phone etiquette.
• Experience with scheduling systems and procedures preferred.

Responsibilities

• Register patients accurately for hospital/ED check-in and admissions.
• Verify patient demographics and collect insurance data; create or identify accounts; obtain signatures and required forms.
• Assist patients with self-registration; collect co-pays or shares of cost; promote patient safety per ID protocols.

Skills

Communication

Data entry

Phone etiquette

Customer service

Education

High School Diploma or GED

Tools

Epic RC/EMR

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Registration Representative is responsible for the accurate check-in/admissions/registration of incoming patients in the hospital or ED setting. These activities may involve in-person, phone, or virtual registrations. This includes the verification of patient demographic information, collection of insurance data, the identification and/or creation of appropriate accounts, obtaining patient signatures and providing required forms or letters, acting as an ambassador; assisting patients with self-registration, and the collection of indicated co-payments and/or share of cost. The Registration Representative is required to ensure patient safety using positive patient identification protocols and obtain the appropriate consents as required. May assist patients with hospital presumptive eligibility or Medicaid applications. In person registration requires the ability to physically walk to patients’ location throughout the emergency department and/or hospital. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Qualifications

High School Diploma or GED and 2+ years of relevant experience required

Ability to read and communicate effectively. Basic computer/keyboarding skills, intermediate mathematic competency. Good written and verbal communication skills. Knowledge of proper phone etiquette and phone handling skills. Position requires good communication skills. Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred. Incumbents must have the ability to interact on a professional level with individuals from diverse backgrounds and maintain working knowledge of systems and processes related to patient registration and scheduling activities. Experience in using an Epic RC/EMR system is preferred.Healthcare Financial Management Association (HFMA) Certification Preferred.

**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.

Exemption Status

Nonexempt

Compensation Detail

$21.34 - $27.72/per hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

72

Schedule Details

Typical Schedule Overnight 1800-0600 Tuesday, Wednesday and Sunday 0800-2000 Holiday Rotation 24/7 environment with 12-hour shifts in the emergency department Flexibility with shift and days Qualifies for shift differential

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the'EOE is the Law'. Mayo Clinic participates inE-Verifyand may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.