Registration/Patient Intake Coordinator

North Idaho Dermatology; Coeur d'Alene (ID); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision benefits

401(k) matching up to 4%

Product discounts on skincare and spa/

Cosmetic services discounts

Job summary

North Idaho Dermatology is seeking a Registration/Patient Intake Coordinator to support front desk operations at our Coeur d'Alene office. You will greet patients, collect insurance information, verify details, and schedule appointments while ensuring HIPAA compliance and excellent patient service.

The role may require travel to other North Idaho Dermatology offices. Hours generally run 6:30 a.m.–3:30 p.m. or 8:00 a.m.–5:00 p.m., Monday–Friday, with benefits including PTO and 401(k) matching.

Qualifications

• High school diploma or GED.
• 1 year of clinical front desk experience.
• Excellent customer service.
• General understanding of HIPAA guidelines.
• Proficiency in Word, Excel, and Google Docs.
• Ten Key experience preferred.
• Dermatology experience preferred.

Responsibilities

• Greet patients with a smile and a positive attitude.
• Check-in/check-out patients and collect demographic and insurance information.
• Answer calls promptly in a polite and professional manner.
• Collect co-payments as required.
• Assist with insurance verification for new and existing patients.
• Schedule appointments and make reminder calls.
• Maintain an accurate cash box and perform end-of-day balancing.
• Cross-train in other departments as needed.
• Maintain confidentiality and HIPAA compliance.
• Travel to other North Idaho Dermatology offices as needed.

Skills

Front desk experience

Customer service

HIPAA knowledge

Microsoft Office

Dermatology experience

Willingness to travel

Education

High school or GED

Tools

Word

Excel

Google Docs

Ten Key

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Registration/Patient Intake Coordinator

Full Time Coeur d'Alene, ID, Coeur d'Alene, ID, US

North Idaho Dermatology is looking for an individual with a passion for the medical field and a love of skincare to join our registration team in Coeur d'Alene!
We are recruiting to fill one full-time Registration/Patient Intake Coordinator vacancy. Hours may vary depending on clinic schedules, but generally range between 6:30 a.m. – 3:30 p.m. or 8:00 a.m. – 5:00 p.m. Monday through Friday. We offer paid time off, medical, dental, and vision benefits, as well as 401(k) matching contributions up to 4%. Not only that, but employees also receive discounts on medical-grade spa products and cosmetic services, such as Botox, CoolSculpting, facials, and much more!

DESCRIPTIVE SUMMARY

The Registration/Patient Intake Coordinator typically works at the front desk of our medical office and provides assistance to our patients and other visitors.

ESSENTIAL FUNCTIONS

• Greet patients with a smile and a positive attitude.


• Check-in/check-out all patients for North Idaho Dermatology by obtaining accurate and up-to-date demographic and insurance information at each patient visit.


• Answer telephone promptly and in a polite and professional manner, redirecting calls if needed.


• Collect co-payments from all patients, as required.


• Assist with insurance verification of new patients and established patients with new insurance.


• Schedules appointments and makes reminder appointment calls.


• Maintain an accurate cash box, including end-of-day balancing.


• Keep waiting area clean and neat at all times.


• Cross train in other departments as needed.


• Must exercise the utmost diplomacy and tact to provide excellent customer service for patients.


• Practices confidentially and privacy protocols in accordance with the practice policies and HIPAA requirements.


• Adhere to all practice policies on safety and security.


• Performs all duties and services in full compliance with North Idaho Dermatology Core Values (Innovation, Professionalism, Optimism, Empathy, & Teamwork).


• Willingness to travel to other North Idaho Dermatology offices as needed.


• Other duties as assigned (post registration. faxes, EMA scans).

COMPETENCIES

• Flexibility


• Customer/Client Focus


• Technical Capacity

POSITION REQUIREMENTS (REQUIRED & PREFERRED)

• High school or GED


• (1) year of clinical front desk experience


• Ability to demonstrate excellent customer service


• General understanding of HIPAA guidelines


• Proficiency in computer software use, including Word, Excel, and Google docs


• Ten Key experience preferred


• Dermatology experience preferred

SUPERVISORY RESPONSIBILITY

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are the representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:

• Physical demands: While performing the duties of this job, the employee is required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; eye-hand coordinator; stoop; talk or hear. The employee must occasionally lift/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


• Work environment: General office setting. Constant contact with individuals from any backgrounds; minimum exposure to communicable diseases. Noise level in the work environment is usually moderate.