Registration Operations Leader: Build High-Performing Teams

Unbridled; Denver (CO); Sur place; USD 63 000 - 80 000; Plein temps

Avantages offerts par ce poste

Health Insurance and Dental

Vision Insurance

401k Plan

Paid Time Off

Family & Medical Leave

Parking

Résumé du poste

Unbridled is a dynamic event management, production, and creative agency with offices in multiple cities. The Registration Operations Manager will lead a team, develop processes, and ensure exceptional attendee experiences across programs.

Strong leadership, operational excellence, and expertise with registration platforms are essential. The role reports to project delivery leaders and partners with cross-functional teams to deliver seamless events and scalable, high-quality registration

Qualifications

• 5+ years in event registration, attendee management, meetings and events, or event technology.
• Experience coaching or mentoring team members in a collaborative environment.
• Strong understanding of registration operations, attendee management, and event technologies.
• Experience developing operational processes, documentation, and quality standards.
• Excellent organizational, analytical, and problem-solving skills.
• Exceptional communication and relationship-building abilities.
• A passion for developing people and building high-performing teams.

Responsabilités

• Lead, coach, and develop Meeting Coordinators through regular feedback, mentoring, and performance management.
• Foster a collaborative, service-oriented team culture rooted in accountability, hospitality, and continuous learning.
• Support career development by identifying growth opportunities and creating individualized development plans.
• Lead onboarding and training for new Registration Operations team members.
• Establish and maintain operational standards, workflows, and quality expectations for registration activities across all programs.
• Provide guidance and oversight for complex registration projects while empowering Meeting Coordinators to own day-to-day execution.
• Review registration plans, timelines, and deliverables to ensure consistency, quality, and alignment with organizational standards.
• Serve as the escalation point for complex registration challenges and operational issues.
• Manage team capacity and assign Meeting Coordinators across client programs based on workload, experience, and development opportunities.
• Monitor resource utilization and proactively identify staffing needs or workload imbalances.
• Partner with the Operations Managers to support workforce planning and resource forecasting across Project Delivery.
• Ensure appropriate coverage during peak workloads and business continuity needs.
• Develop and maintain registration playbooks, templates, SOPs, and best practices.
• Identify opportunities to improve registration workflows, quality assurance processes, and operational efficiency.
• Partner with Event Technology to optimize registration platforms, integrations, and system capabilities.
• Champion continuous improvement initiatives that enhance consistency, scalability, and the attendee experience.
• Partner closely with Project Managers and Meeting Planners to ensure Registration Operations effectively supports program delivery.
• Collaborate with Client Leadership to understand client expectations and continuously improve registration services.
• Work with Event Technology, Project Finance, and other shared service teams to align registration operations with broader organizational initiatives.
• Serve as the Registration Operations subject matter expert across the organization.
• Core Competencies list as provided in ad

Connaissances

Event registration

Team leadership

Registration operations

Process development

Analytical skills

Communication

Mentoring

Outils

Cvent

CRM integrations

Excel

Description du poste

Unbridled is a dynamic event management, production, and creative agency with offices in multiple cities. The Registration Operations Manager will lead a team, develop processes, and ensure exceptional attendee experiences across programs.

Strong leadership, operational excellence, and expertise with registration platforms are essential. The role reports to project delivery leaders and partners with cross-functional teams to deliver seamless events and scalable, high-quality registration