Registration Intake Specialist

Northwest-Health-Porte; Valparaiso (IN); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Northwest-Health-Porte is seeking a Registration Intake Specialist to support accurate patient registration and insurance verification. You will gather demographic, clinical, and financial information, ensuring regulatory compliance and exceptional customer service during the intake process.

The role collaborates with patients, families, and clinical teams to support timely and informed care delivery. Prior experience in health care settings is preferred, with emphasis on accuracy and

Formación

• Associate Degree in Healthcare Administration, Business, or related field preferred.
• 0-2 years of experience in patient registration, intake, or insurance verification required.
• Experience in a hospital or healthcare setting preferred.

Responsabilidades

• Greets patients and families professionally and collects accurate information.
• Obtains, verifies, and enters patient demographic and insurance data into the system.
• Verifies insurance eligibility and interprets responses for proper billing.
• Obtains signatures on consent and authorization forms and documents exceptions.
• Screens for medical necessity using ABN and documents forms.
• Communicates with clinical departments to coordinate patient arrival and status.
• Counsels patients on financial responsibilities and collects payments when applicable.
• Secures patient valuables and maintains accurate records.
• Operates a multi-line phone system for communications.
• Supports emergency procedures and codes.
• Maintains organized documentation and supports efficient patient flow.

Conocimientos

Customer service

Attention to detail

Data entry

Verbal & written communication

Confidentiality

Educación

Associate Degree in Healthcare Administration or related field

Herramientas

Registration systems

Insurance verification tools

Microsoft Office

Electronic Health Record (EHR) platforms

Descripción del empleo

Job Summary

The Registration Intake Specialist is responsible for completing accurate and efficient patient registration and insurance verification processes. This role supports the patient experience by gathering essential demographic, clinical, and financial information, ensuring compliance with regulatory standards, and providing exceptional customer service during the intake process. The Registration Intake Specialist works closely with patients, families, and clinical departments to support timely and informed care delivery.

Essential Functions

• Greets patients and families in a professional and compassionate manner, ensuring a positive first impression and accurate collection of patient information.
• Obtains, verifies, and enters patient demographic and insurance data into the registration system, maintaining accuracy and confidentiality.
• Verifies insurance eligibility using electronic systems, identifies the appropriate insurance plan codes, and interprets responses for accurate billing and reimbursement.
• Obtains patient or legal representative signatures on all necessary consent and authorization forms, explaining content and documenting exceptions or limitations appropriately.
• Screens for medical necessity using tools such as the Advanced Beneficiary Notice (ABN) and ensures proper documentation and distribution of required forms.
• Communicates effectively with clinical and ancillary departments regarding patient arrival and status, ensuring timely coordination of services.
• Counsels patients on financial responsibilities, including co-pays, deposits, and self-pay options, and collects payments when applicable.
• Secures patient valuables upon admission, maintaining accurate records according to facility policy.
• Operates a multi-line phone system as needed to manage incoming and outgoing communications.
• Participates in emergency procedures by maintaining communication with key personnel during codes or facility alerts.
• Maintains organized documentation, facilitates quick retrieval of records, and supports efficient patient flow through the intake process.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree in Healthcare Administration, Business, or a related field preferred
• 0-2 years of experience in patient registration, intake, or insurance verification required
• Experience in a hospital or healthcare setting preferred

Knowledge, Skills and Abilities

• Strong knowledge of registration systems, insurance verification tools, and patient intake processes.
• Ability to interpret insurance responses, explain financial obligations, and collect payments.
• Excellent verbal and written communication skills with a focus on customer service.
• Attention to detail and accuracy in data entry and documentation.
• Ability to handle sensitive patient information with discretion and maintain confidentiality.
• Proficiency with computer systems, including Microsoft Office and electronic health record platforms.
• Ability to prioritize tasks in a fast-paced environment and respond calmly during emergency situations.

Job Info

• Job Identification 166993
• Job Category Administrative Support
• Posting Date 10/16/2026, 07:19 PM
• Degree Level High School Graduate
• Job Schedule Full time
• Job Shift Day