Registration Intake Specialist

Community Health Systems, Inc.; Valparaiso (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Systems, Inc. seeks a Registration Intake Specialist to accurately register patients, verify insurance, and collect essential demographic and financial information, while ensuring regulatory compliance and outstanding customer service.

You will enter data into registration and billing systems, confirm eligibility, explain financial obligations, obtain required signatures, and coordinate with clinical teams to support timely care.

Qualifications

• Associate Degree preferred.
• 0-2 years of experience in patient registration, intake, or insurance verification required.
• Experience in a hospital or healthcare setting preferred.

Responsibilities

• Greet patients and families and collect accurate demographic information.
• Enter patient data into registration system accurately.
• Verify insurance eligibility and explain billing codes.
• Obtain signatures on consent and authorization forms.
• Counsel patients on financial responsibilities and collect payments when applicable.
• Maintain confidentiality and secure valuables.
• Coordinate with clinical departments to ensure timely patient arrival and status.
• Operate multi-line phone system and support emergency procedures.

Skills

Registration systems

Insurance verification

Customer service

Data entry

Microsoft Office

EMR systems

Education

Associate degree in Healthcare Administration

High School Diploma

Tools

EHR systems

Registration software

Job description

Job Summary

The Registration Intake Specialist is responsible for completing accurate and efficient patient registration and insurance verification processes. This role supports the patient experience by gathering essential demographic, clinical, and financial information, ensuring compliance with regulatory standards, and providing exceptional customer service during the intake process. The Registration Intake Specialist works closely with patients, families, and clinical departments to support timely and informed care delivery.

Essential Functions

• Greets patients and families in a professional and compassionate manner, ensuring a positive first impression and accurate collection of patient information.
• Obtains, verifies, and enters patient demographic and insurance data into the registration system, maintaining accuracy and confidentiality.
• Verifies insurance eligibility using electronic systems, identifies the appropriate insurance plan codes, and interprets responses for accurate billing and reimbursement.
• Obtains patient or legal representative signatures on all necessary consent and authorization forms, explaining content and documenting exceptions or limitations appropriately.
• Screens for medical necessity using tools such as the Advanced Beneficiary Notice (ABN) and ensures proper documentation and distribution of required forms.
• Communicates effectively with clinical and ancillary departments regarding patient arrival and status, ensuring timely coordination of services.
• Counsels patients on financial responsibilities, including co-pays, deposits, and self-pay options, and collects payments when applicable.
• Secures patient valuables upon admission, maintaining accurate records according to facility policy.
• Operates a multi-line phone system as needed to manage incoming and outgoing communications.
• Participates in emergency procedures by maintaining communication with key personnel during codes or facility alerts.
• Maintains organized documentation, facilitates quick retrieval of records, and supports efficient patient flow through the intake process.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree in Healthcare Administration, Business, or a related field preferred
• 0-2 years of experience in patient registration, intake, or insurance verification required
• Experience in a hospital or healthcare setting preferred

Knowledge, Skills and Abilities

• Strong knowledge of registration systems, insurance verification tools, and patient intake processes.
• Ability to interpret insurance responses, explain financial obligations, and collect payments.
• Excellent verbal and written communication skills with a focus on customer service.
• Attention to detail and accuracy in data entry and documentation.
• Ability to handle sensitive patient information with discretion and maintain confidentiality.
• Proficiency with computer systems, including Microsoft Office and electronic health record platforms.
• Ability to prioritize tasks in a fast-paced environment and respond calmly during emergency situations.

Job Info

• Job Identification 166993
• Job Category Administrative Support
• Posting Date 10/16/2026, 07:19 PM
• Degree Level High School Graduate
• Job Schedule Full time
• Job Shift Day