Registration Coordinator

University of Wisconsin Colleges; Oshkosh, Northern (WI, KY); Ibrido; USD 38.000 - 46.000; Tempo pieno

Descrizione del lavoro

The University of Wisconsin Oshkosh Center for Community Development, Engagement and Training (CCDET) seeks a Registration Coordinator to manage Cornerstone LMS, handle participant registrations, and provide customer support via phone or email. The role supports multiple contracts and develops LMS-related communications and reports.

This full-time position requires attention to detail, teamwork, and self-initiative; it is based on the UW Oshkosh campus with standard work hours Monday–Friday,

Competenze

• Experience with Cornerstone LMS or other Learning Management Systems.
• Excellent written and verbal communication skills.
• Strong customer service skills.
• Proficient with MS Office products.
• High level of problem solving and decision making.
• High level of critical thinking.
• Proofreading skills with attention to discrepancies and errors.
• Proven ability to work independently and in a team environment.
• Strong attention to detail.

Mansioni

• Revise, deliver, and facilitate printed and electronic materials for workshops.
• Respond to participant and stakeholder inquiries regarding workshops, registrations, and LMS functionality.
• Maintain organized records of correspondence, registrations, and supporting documentation.
• Create, maintain, and verify workshop information within Cornerstone LMS.
• Process participant registration and completion transactions within Cornerstone.
• Provide troubleshooting and customer support in a timely manner.
• Assist in maintaining the structure and security of the Cornerstone LMS database.
• Develop and revise reports and online courses.
• Publish reports and classes to the web.
• Attend CCDET All Staff meetings and stay informed on CCDET projects.
• Serve as a resource for CCDET staff and partner staff.
• Maintain positive working relationships with funding sources.
• Create and update Nelnet webpages and Qualtrics surveys.
• Use HTML for Nelnet webpage content.
• Process purchases, refunds, and customer inquiries via phone or email.
• Generate reports for account management and project needs.
• Consult with the Qualtrics Administrator on new projects and provide technical support.

Conoscenze

Cornerstone LMS

Customer service

MS Office

Communication

Problem solving

Critical thinking

Proofreading

Teamwork

Independent work

Attention to detail

Formazione

Bachelor's degree

Strumenti

HTML

Web design

Publishing

Descrizione del lavoro

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Position Title: Registration Coordinator Job Category: Academic Staff Employment Type: Terminal (Fixed Term) Job Profile: Outreach Specialist

Job Duties: UW Oshkosh Center for Community Development, Engagement and Training (CCDET) is an outreach department on campus. CCDET’s mission is to offer creative solutions to meet workplace challenges by utilizing University resources to provide consulting services, training and educational services, data management and project management. The Registration Coordinator position fits within CCDET’s data management service area. This position works on a variety of project contracts that include: Department of Children and Families (Wisconsin Works, Child Support Agencies and Child Care Agencies), Department of Health Services-Division of Medicaid Services (Functional Screeners), Department of Health Services-Division of Quality Assurance (Wisconsin Caregiver Training Project) and the Wisconsin Dementia Care Training Project. The Registration Coordinator is a key position within CCDET that monitors the Cornerstone Learning Management System (LMS), registers participants for different trainings and provides customer assistance and technical support over the telephone or through email. This position also supports the program by writing and sending LMS-related correspondence and reports, communicating with state-wide agency staff, assisting with web design and publishing, and helping to maintain and revise online courses. The role requires a high degree of accuracy, excellent critical thinking skills, attention to detail, the ability to work well in a team environment, and being a self-initiator. This full-time position will be working on the UW Oshkosh campus. The work schedule is Monday through Friday from 8:00 am to 4:30 pm.

Key Job Responsibilities

Communication

• Revise, deliver, and facilitate printed and electronic materials for workshops.
• Respond to participant and stakeholder inquiries regarding workshops, registrations, and LMS functionality.
• Maintain organized records of correspondence, registrations, and supporting documentation.

Learning Management System (LMS) Administration

• Create, maintain, and verify workshop information within Cornerstone LMS.
• Process participant registration and completion transactions within Cornerstone.
• Provide troubleshooting and customer support in a timely manner.
• Assist in maintaining the structure and security of the Cornerstone LMS database.

Reporting and Course Creation

• Develop and revise reports and online courses.
• Publish reports and classes to the web.

Collaboration and Professional Responsibilities

• Attend CCDET All Staff meetings (as scheduled).
• Maintain a working knowledge of CCDET projects.
• Serve as a resource for other CCDET staff as well as partner staff, as needed.
• Maintain positive working relationship with all funding sources.

Back-up Assistance for Nelnet and Qualtrics

• Create and update Nelnet webpages and Qualtrics surveys.
• Use HTML for Nelnet webpage content.
• Process purchases, refunds, and customer inquiries via phone or email.
• Generate reports for account management and project needs.
• Consult with the Qualtrics Administrator on new projects and provide technical support.

Department: Center for Community Development, Engagement, and Training Compensation: Starting at $42,000 commensurate with experience

Required Qualifications

• Experience working with Cornerstone Learning Management System (LMS) or other Learning Management System
• Excellent written and verbal communication skills
• Strong customer service skills
• Excellent computer skills, including MS Office products
• High level of problem solving and decision making
• High level of critical thinking
• Proofreading skills, including recognizing discrepancies, problems, and errors
• Proven ability to work independently and in a team environment
• Strong attention to detail

Preferred Qualifications

• Familiarity with HTML, web design and publishing
• Familiarity with university processes
• Education: Bachelor's Degree

Work Authorization Unless otherwise indicated in the job posting, the University of Wisconsin Oshkosh does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. UW Oshkosh is not an e-verify employer; therefore, STEM extensions are not options for work authorization.

Reasonable Accommodations

UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact [e-mail] or 920-424-1166. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials

UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.

CBC & Reference Check Policy

All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Annual Security and Fire Safety Report (Clery Act)

For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see https://uwosh.edu/police/, or call UWO Police Department, at [phone] for a paper copy.

UW is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.

The Universities of Wisconsin serve approximately 161,000 students. Awarding nearly 37,0