Registration Coordinator

OrthoVirginia; Fort Gregg-Adams (VA); On-site; USD 23,000 - 35,000; Full time

Job summary

OrthoVirginia is seeking a Registration Coordinator to be the first point of contact for patients, ensuring a welcoming and efficient visit. You will coordinate appointments, verify insurance, collect copays, and support front-desk operations across multiple locations in Virginia.

The role requires high school diploma or equivalent, experience in medical office settings, EMR proficiency, and strong communication skills. A patient-centered, team-focused mindset is essential.

Qualifications

• Experience in customer service or medical office setting.
• Knowledge of insurance verification, prior authorizations, or healthcare billing processes.
• Experience with EMR systems and Microsoft Office.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced healthcare environment.

Responsibilities

• Welcome patients and visitors with professionalism, compassion, and exceptional customer service.
• Schedule appointments and manage patient communications via phone, email, and fax.
• Register patients and maintain accurate demographic, insurance, and medical information.
• Verify insurance eligibility, obtain prior authorizations, and collect copays and other patient payments.
• Coordinate with providers, clinical staff, financial counselors, and billing teams.
• Support daily clinic operations through administrative tasks, record management, and front office coordination.
• Maintain accurate patient records and follow scheduling and documentation procedures.
• Resolve patient questions or concerns and escalate issues as needed.
• Assist with maintaining office supplies and organize the front office environment.

Skills

Customer service

Scheduling

Healthcare administration

Communication

Interpersonal skills

Education

High school diploma or equivalent

Tools

EMR systems

Microsoft Office

Job description

At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.With more than 160 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.Join us and become part of a trusted network committed to excellence in orthopedic care.Every patient journey begins with you. As a Registration Coordinator, you'll serve as the first point of contact for patients while helping ensure each visit is welcoming, organized, and efficient. You'll partner with providers and clinical teams to coordinate appointments, verify insurance, support patient communications, and keep daily clinic operations running smoothly—all while delivering the outstanding service that defines the OrthoVirginia experience.What You'll DoAs a Registration Coordinator, you'll help create a seamless patient experience by:Welcome patients and visitors with professionalism, compassion, and exceptional customer service.Schedule appointments, answer incoming calls, and manage patient communications via phone, email, and fax.Register patients and maintain accurate demographic, insurance, and medical information.Verify insurance eligibility, obtain prior authorizations, and collect copays and other patient payments.Coordinate with providers, clinical staff, financial counselors, and billing teams to ensure a smooth patient experience.Support daily clinic operations through administrative tasks, record management, and office coordination.Maintain accurate patient records and follow established scheduling, registration, and documentation procedures.Resolve patient questions or concerns and escalate issues appropriately to ensure timely service.Assist with maintaining office supplies, equipment, and an organized front office environment.What We're Looking ForSuccessful candidates will typically have:High school diploma or equivalent.Experience in customer service, patient registration, scheduling, healthcare administration, or a medical office setting.Knowledge of insurance verification, prior authorizations, patient registration, or healthcare billing processes.Experience using electronic medical record (EMR) systems and Microsoft Office applications.Strong communication, organizational, and interpersonal skills.Exceptional customer service skills with the ability to build positive relationships with patients and teammates.Ability to multitask, prioritize responsibilities, and adapt in a fast-paced healthcare environment.Strong attention to detail with excellent problem-solving skills and the ability to handle confidential information.Compensation Range for this position:$16.92 - $25.38Compensation for this role will be based on several factors, including the candidate's qualifications, relevant experience, education, skills, certifications, geography/market, and internal equity considerations.This organization participates in e-Verify. Esta organización participa en e-Verify.