Registration Coordinator

OrthoVirginia Inc; Blacksburg (VA); On-site; USD 23,000 - 35,000; Full time

Job summary

OrthoVirginia in Blacksburg, VA is seeking a Registration Coordinator to be the first point of contact for patients, ensuring every visit is welcoming, organized, and efficient.

You will schedule appointments, verify insurance, collect copays, register patients, and support daily clinic operations while delivering outstanding service in a fast-paced orthopedic care environment.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service, patient registration, scheduling, healthcare administration, or a medical office setting is preferred.
• Knowledge of insurance verification, prior authorizations, patient registration, or healthcare billing processes.
• Experience using electronic medical record (EMR) systems and Microsoft Office applications is expected.
• Strong communication, organizational, and interpersonal skills are essential.

Responsibilities

• Welcome patients and visitors with professionalism and empathy.
• Schedule appointments, answer calls, and manage patient communications via phone, email, and fax.
• Register patients and maintain demographic, insurance, and medical information.
• Verify insurance eligibility, obtain prior authorizations, and collect copays and payments.
• Coordinate with providers and clinical staff to ensure a smooth patient experience.
• Support daily clinic operations through administrative tasks and record management.
• Maintain accurate patient records and follow scheduling and documentation procedures.
• Resolve patient questions or concerns and escalate issues when needed.

Skills

Customer service

Communication

Multitasking

Documentation

Interpersonal skills

Education

High school diploma or equivalent

Tools

EMR systems

Microsoft Office

Job description

At OrthoVirginia, you are part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia's largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment. With more than 159 physicians in over 35 locations including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads, OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive. Join us and become part of a trusted network committed to excellence in orthopedic care.

Job Description

Every patient journey begins with you. As a Registration Coordinator, you will serve as the first point of contact for patients while helping ensure each visit is welcoming, organized, and efficient. You will partner with providers and clinical teams to coordinate appointments, verify insurance, support patient communications, and keep daily clinic operations running smoothly—all while delivering the outstanding service that defines the OrthoVirginia experience.

What You'll Do

• Welcome patients and visitors with professionalism, compassion, and exceptional customer service.
• Schedule appointments, answer incoming calls, and manage patient communications via phone, email, and fax.
• Register patients and maintain accurate demographic, insurance, and medical information.
• Verify insurance eligibility, obtain prior authorizations, and collect copays and other patient payments.
• Coordinate with providers, clinical staff, financial counselors, and billing teams to ensure a smooth patient experience.
• Support daily clinic operations through administrative tasks, record management, and office coordination.
• Maintain accurate patient records and follow established scheduling, registration, and documentation procedures.
• Resolve patient questions or concerns and elevate issues appropriately to ensure timely service.
• Assist with maintaining office supplies, equipment, and an organized front office environment.

What We're Looking For

• High school diploma or equivalent.
• Experience in customer service, patient registration, scheduling, healthcare administration, or a medical office setting.
• Knowledge of insurance verification, prior authorizations, patient registration, or healthcare billing processes.
• Experience using electronic medical record (EMR) systems and Microsoft Office applications.
• Strong communication, organizational, and interpersonal skills.
• Exceptional customer service skills with the ability to build positive relationships with patients and teammates.
• Ability to multitask, prioritize responsibilities, and adapt in a fast-paced healthcare environment.
• Strong attention to detail with excellent problem-solving skills and the ability to handle confidential information.

Compensation Range for this position

$16.92 - $25.38

Compensation for this role will be based on several factors, including the candidate's qualifications, relevant experience, education, skills, certifications, geography/market, and internal equity considerations.

This organization participates in e-Verify.

Esta organización participa en e-Verify.

With more than 150 orthopedic specialists in over 35 locations in Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads, OrthoVirginia is Virginia's largest provider of orthopedic medicine and one of the leading providers of physical, hand and occupational therapy. As one of the largest orthopedic specialty practices in the country, OrthoVirginia's nationally recognized physicians provide advanced surgical and non-surgical care to patients of all ages.