REGISTRATION CLERK

Candler County Hospital; Metter (GA); On-site; USD 19,000 - 30,000; Full time

Job summary

Candler County Hospital in Metter, GA is seeking a Patient Registration Clerk to greet patients, collect personal information and insurance details, and input data into the system with accuracy.

The role handles check-ins, balances co-pays, answers phones, directs patients to the correct areas, maintains a clean desk, and upholds HIPAA and patient confidentiality while delivering friendly, professional service in a busy environment.

Qualifications

• High school diploma or equivalent required.
• Six to twelve months hospital experience preferred.
• Knowledge of medical insurance (Medicare, HMO’s, PPO’s and commercial) preferred.

Responsibilities

• Greet patients and collect personal information and insurance details.
• Input and verify patient demographics and billing information at check-in.
• Process encounters daily and balance to co-pays; collect balance due at check-in.
• Answer phones, direct patients to relevant areas, and maintain a positive desk image.
• Maintain a clean, organized registration desk and confidentiality per HIPAA.

Skills

Customer service

Organization

Communication

Independence

Confidentiality

Computer skills

Attention to detail

Education

High school diploma or equivalent

Job description

JOB SUMMARY:Patient Registration Clerk work on the front lines of the hospital and medical profession, and are often the first person people see when coming in for treatment. Individual in this position will greet patients, gather their personal information, insurance, symptoms, and tells the medical staff about the patients and their severity of their condition.ESSENTIAL FUNCTIONS of this job description include but are not limited to:Handles inquiries and patient intakeMaintains updated bed availability and facility service informationEnsures all papers are properly filled out and input into systemMaintains daily schedulesEnters and verifies all patient demographics and billing information is correct at time of check inProcesses encounters daily for and balance to co-paymentsCollects balance due at time of check inDirects patients to relevant areas in buildingAnswers phonesCreates and maintains a positive and trustworthy community image and respectful attitudePossesses a strong customer and service to others orientationChecks in patients to assigned roomsObtains signed statementsRecords paymentsKeeps registration desk clean and organizedPerforms insurance data entryProvides patients and the general public with care keeping patient rights and ethical concerns in mindConfidentiality – Maintain patient, team member and employer confidentiality. Comply with all HIPAA regulations.Maintains a clean, safe and orderly environment throughout the department and the organizationMaintains competency and participates in performance improvement activitiesParticipates in team approach throughout the organizationAbility to work a flexible schedule, including evenings and some weekendsEmbrace and embody the mission, vision, guiding principles and goals of the hospitalPerforms other tasks and duties as assigned in an efficient, effective and cost conscious manner, complying with all hospital policies, procedures, and regulationsPHYSICAL DEMANDS / WORKING CONDITIONS:May be exposed to patient elements, prolonged, extensive or considerable standing/walking, sitting, bending/twisting, kneeling/squatting, reaching, climbing and should be able to lift 25 or more pounds using proper lifting techniques. Rapidly changing and stressful environment. Ability to communicate with various levels of people. Possible exposure to communicable and infectious disease and hazardous materials. Occasional exposure to unpleasant patient or unit elements (accidents, injuries and illness). Contact with patients under a wide variety of circumstances. Subject to varying and unpredictable situations. Handles emergency or crisis situations. Subject to many interruptions. Occasional pressure due to multiple tasks and inquiries.The information in this job description is intended to describe the general nature and level of work being performed by people assigned to this classification and requirements for the performance of this job.They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Candler County Hospital is an Equal Opportunity Employer and Drug Free Workplace.KNOWLEDGE, SKILLS, QUALIFICATION and EDUCATIONAL AND /OR EXPERIENCE REQUIREMENTS:High school diploma or equivalent requiredSix to twelve months previous hospital experience preferred.Knowledge of medical insurance (Medicare, HMO’s, PPO’s and commercial) preferredProfessional demeanor, and basic computer skills requiredExcellent organizational and customer service skillsAbove average oral and written communication skillsDemonstrated ability to work independentlyAbility to effectively communicate and work with physicians, residents, nurses, patients, families, staff, other health care professionals, and managementAbility to work with and maintain confidentiality of patient, patient account, and personnel dataWork as a team player and multi-task is necessary for this positionPossesses good interpersonal skills, initiative, integrity, flexibility, and adaptabilityAbility to pay close attention to detail