Registration Clerk

Kickapoo; Eagle Pass (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Kickapoo Community Health Services within the Kickapoo Traditional Tribe of Texas seeks a Registration Clerk to support patient intake and data accuracy. You will greet patients, verify eligibility, collect demographics and input information into Next Gen Practice Management at every visit.

You will also assist with billing, cashiering, scheduling and confidential record-keeping, while ensuring HIPAA compliance and high-quality customer service in a busy clinic environment.

Qualifications

• Bilingual English/Spanish is preferred and beneficial.
• High school diploma or GED required.
• Two years of healthcare/office experience preferred.
• Basic computer skills and terminology knowledge.

Responsibilities

• Greet patients and collect demographic and eligibility information.
• Input verified data into the Next Gen Practice Management system at each visit.
• Assist with medical billing, cashiering and clerical duties as needed.
• Collect third party coverage details and obtain required signatures.
• Schedule appointments and manage reminders; maintain confidential files.
• Respond to inquiries and provide information about services and hours.

Skills

Bilingual English & Spanish

Customer service

Attention to detail

Confidential data handling

Multitasking

Compassion

Computer literacy

Education

High School Diploma or GED

2 years related office experience

Knowledge of Medical Terminology

Tools

Next Gen Practice Management

Job description

In order to be considered for any vacancy within the Kickapoo Traditional Tribe of Texas, an application must be fully completed. If you are among the qualified candidates, you will receive a call or email from our Human Resources Recruiter to schedule an interview. Once your application is completed, please send it to the Human Resources Department at [e-mail].

In House Only Applicants (Tribal Members and Employees currently working within a Kickapoo Entity)

Position: Registration Clerk

Supervisor: Business Office Manager

Division: Health and Human Services Administration

Department: Kickapoo Community Health Services

Responsibilities

Responsible for optimizing patients’ satisfaction by politely greeting patients, thoroughly collecting, identifying and inputting individual demographic and third-party payer eligibility information for accurate patient enrollment and processing at Kickapoo Community Health Center (KCHC). Provides administrative support, which includes but is not limited to medical billing, cashiering and clerical duties for Kickapoo Community Health Center as needed.

Essential Duties and responsibilities include the following

• Renders excellent customer service when greeting and assisting individuals upon arrival at CHS department.
• Regular attendance and punctuality
• Determines an individual’s eligibility for KCHC services. This includes verifying Native American descendancy and/or employee status.
• Responsible for inputting and updating verified patient information into Next Gen Practice Management system at every visit.
• Responsible for obtaining patient and or guardian signatures on required consent forms for patient processing before consulting with physician or using clinic resources.
• Responsible for identifying accompanying adult of minor patient to facility and updating custodial changes at every visit.
• Collect proof of third party coverage, eligibility, benefit breakdown, and consent for assigned benefits as applicable for all patients’ at each visit as applicable.
• Responsible for maintaining patient paper and electronic files up to date and protect confidentially at all times.
• Maintains and adheres to responsible use of third party portal access to patient online eligibility, benefit breakdown, and/or claim status.
• Updates patient’s guarantor and responsible parties in system including termination date of third party coverage when applicable.
• Responsible for training staff members regarding the patient registration process, and required documentation needed for KCHC registration.
• Performs receptionist duties, including but not limited to answering, transferring and screening phone calls or taking massages as needed. Responds to all voicemails within 24 hours.
• Schedules appointments through computerized scheduling program in accordance with set clinic guidelines for all KCHC resources.
• Reminds and recalls patients for upcoming KCHC appointments and follows up with patients who no show to their appointments.
• Responsible for full checkout process of patients. This includes collecting copay payments, dropping charges to patients account, and issuing accurate receipts according to clinic services rendered and monies paid.
• Preforms end of day reports and duties as assigned by supervisor.
• Provides general information to the public regarding operating hours, services available, event details, and referral telephone numbers to other agencies and tribes.
• Pages emergency codes as directed in accordance to safety policies and procedures; pages employees as necessary using strict paging guidelines.
• Adhere to 1974 Privacy Act, Health Insurance Portability and Accountability Act 1996 (HIPAA), and its requirement involving confidentiality.
• Responds to requests for patient records, both within the facility and by external sources, retrieving them, logging release and transmitting them securely and appropriately.
• Performs other functions as assigned by supervisor or designee.

Knowledge, skills and abilities for the position

• Mathematics: Employee is required to complete basic mathematical computations as related to ordering, invoicing and recording patient information.
• Language & Communication: Ability to read, write, speak and understand English and Spanish, and communicate effectively with others. Spanish speaking and ability to speak Kickapoo a plus.
• Ability to understand and follow written and verbal direction.
• Attention to detail and accuracy.
• Ability to manage and maintain security of confidential data and information.
• Ability to exercise independent and sound judgment.
• Ability to demonstrate a high degree of compassion towards patients and their families.
• Cultural awareness of and sensitivity to Kickapoo traditions, religious beliefs and way of life.
• Employee must demonstrate ability to solve problems and deal with a variety of variables; ability to interpret and provide instructions furnished in written, verbal, diagram or schedule form.
• Computer literate/knowledgeable, and is able to use office machines, i.e. printer, fax, copiers, etc.
• Employee assures age and culturally appropriate, holistic patient care based on mission, standards and policies; adheres to standards of relevant regulatory agencies.
• Employee participates in performance improvement activities to measure, assess and improve the quality of patient care.
• Employee must display excellent customer service skills and consistently be courteous to all patients, staff and visitors.
• Employee must demonstrate ability to solve problems and deal with a variety of variables; ability to interpret and provide instructions furnished in written, verbal, diagram or schedule form. Under minimal supervision, makes decisions that directly affect patient well-being and safety with moderate consequence of error.
• Highly organized.
• Ability to multi-task in a fast paced, high stress environment.

Supervision exercised

This position does not carry out supervisory responsivities in accordance with the organization’s policies and applicable laws.

Education/experience requirements

Minimum Qualifications: High School Diploma or GED certificate.

2 years related office experience in healthcare or office setting.

Computer experience required.

Preferred Qualifications: Knowledge of Medical Terminology. Previous work-related experience is preferred.

Native American preference is observed

KTTT recognizes preference for KTTT tribal members and qualified Native American tribal members including preferential treatment in recruitment, hiring, promotions, layoffs and reductions in force so long as they meet minimum job qualifications.