Registration Clerk

TriState Health; Clarkston (WA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Medical Vision Dental

403(b) with matching contributions

Life Insurance

Employee Assistance Program

FSA & DCSA

Job summary

TriState Health is seeking a Registration Clerk to coordinate the patient admission process, gather and verify information, and pre-register inpatients and outpatients. The role requires handling insurance verification and patient identity, inputting data into hospital systems, and routing calls, all while delivering excellent customer service.

The position may require working on weekdays, weekends, evenings, or nights, with a schedule noted as Thursday through Saturday 9am–9:30pm.

Qualifications

• Medical terminology knowledge, healthcare exposure preferred but not required.
• High school diploma or GED required.

Responsibilities

• Coordinate an effective admission process for patients.
• Receive referrals, gather and verify information, and pre-register/admit inpatients and outpatients.
• Input statistical data into hospital systems and route hospital calls.
• Verify insurance and patient identity; provide excellent customer service.

Skills

Organizational skills

Communication

Phone etiquette

Multitasking

Education

High school diploma

GED

Tools

Office equipment (fax, phone, copier)

Job description

The schedule for this position is Thursday, Friday, Saturday 9am - 9:30pm.

Job Summary:

The TriState Health Registration Clerk is responsibility for the coordination of an effective, efficient admission process for all patients by receiving referrals, gathering and verifying pertinent information, and completing necessary procedures to pre-register and admit inpatients and/or outpatients. The position compiles and inputs statistical information into appropriate hospital systems, screens and routes hospital phone calls, verifies insurance and identity of patients. Excellent customer service skills a must. May work under stressful circumstances at times. Must meet established attendance standards and adhere to hospital/department dress code, including wearing ID badge. May be required to work weekdays and/or weekends, evenings and/or night shifts and may be required to work on religious and/or legal holiday.

Education and Training:

• Medical terminology and previous healthcare experience preferred but not required; High school diploma or equivalency (GED) required.

Experience:

• 1 to 2 years customer service experience preferred; Experience with general office equipment; fax, telephone, copy machine, computer required.

Skills and Abilities:

• Strong organizational skills and ability to prioritize tasks.
• Ability to assess and observe patients.
• Ability to communicate face to face and via telephone with patients, families, physicians and co-workers.
• Ability to type and use telephone.
• Working knowledge of medical terminology.
• Ability to identify and solve problems independently.
• Excellent computer skills and the ability to adapt to various programs/systems.

Benefits Overview:

• Paid Time Off
• Medical, Vision, and Dental
• Retirement 403(b) with matching contributions
• Life Insurance
• Employee Assistance Program
• Flexible Health Spending Account and Dependent Care Spending Account

TriState Health is a not-for-profit, critical access hospital and medical campus, community owned and operated since 1955. As the largest employer in Asotin County, TriState remains committed to our mission of caring for the community and ensuring, “Your Health Is Our First Priority.”

Serving an 8-county region in Washington, Idaho, and Oregon, TriState Health continues to receive awards for excellent service to the community such as “2025 Get with the Guidelines Gold in Rural Stroke” and “1 of 6 Top Recommended Hospitals in Washington State." TriState proudly promotes a 4:1 nurse to patient ratio, with an even lower ratio for critical care patients.

L ocated in Clarkston, WA, and nestled within the Lewis Clark Valley - a hidden gem found at the confluence of the Snake and Clearwater Rivers and at the mouth of Hells Canyon, America’s deepest river gorge. With a mild climate and a four-seasons environment, the valley offers a wide variety of year-round family friendly happenings. Spend time boating on the river, hiking, skiing at nearby resorts, savoring delicious wines and cuisines, attending sporting events, and more! Enjoy life at your pace, your way, in the beautiful Lewis Clark Valley.

Our Mission:

Your Health Is Our First Priority!

Our Vision:

We place the healthcare needs of our community first by partnering to bring care beyond our walls through innovative technology and collaboration. We are a regional healthcare leader and employer of choice, delivering the highest quality of care to facilitate health, healing, and wellbeing throughout our community and those we touch.

Our Values:

Quality.Through teamwork, we strive to continuously improve our quality of care and service.

Compassion.We are the caretakers of our community and we treat each patient, partner, and team member with a tender touch and an unparalleled level of care.

Respect.We create a culture of respect by engaging professional staff who demonstrates respect for each other, our patients, and their families.

Collaboration.We seek healthy partnerships – both within and outside our walls – to build teams that deliver the highest quality of care.

Innovation.We embrace and integrate new ideas and technology to improve our community’s health and wellness.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.