Financial Aid Assistant I

Indian River State College; Port Saint Lucie (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Indian River State College is a leading public institution on Florida’s Treasure Coast, serving students across multiple campuses. In the Financial Aid Office, this clerical role helps students navigate the financial aid process with accuracy and care, contributing to student success in a fast-paced service environment.

Under direct supervision, you will assist with financial aid applications, review documents, answer phones and emails, enter data, and support office activities.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• At least 1 year of customer service experience.
• Ability to work with a diverse student population.
• Proficient in Microsoft Office and Windows-based applications.
• Excellent organizational and communication skills.

Responsibilities

• Answer calls and respond to inquiries via telephone and email.
• Review incoming student financial aid documents.
• Assist students and parents with the financial aid process.
• Enter and update documents in the computer system.
• Support all Financial Aid Office activities as needed.

Skills

Customer service

Attention to detail

Organizational skills

Interpersonal skills

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Windows-based apps

Job description

Job Description Make an Impact Where It Matters Most At Indian River State College, we believe education transforms lives — and financial access makes that transformation possible. As a member of our Financial Aid Office team, you will play a vital role in helping students and families navigate the financial aid process with confidence and clarity. If you enjoy working directly with students, thrive in a fast-paced service environment, and take pride in accuracy and organization, this role offers a meaningful opportunity to support student success every day.

About Us Indian River State College is a leading public institution located on Florida’s Treasure Coast, serving students across multiple campuses in four counties. We are dedicated to academic excellence, innovation, and community engagement, offering associate and bachelor’s degrees, workforce training, and continuing education programs. At The River, we believe every student’s and employee’s story matters. We value the different perspectives, experiences, and talents that come together on our campuses, creating a learning environment and workplace that’s supportive, inclusive, and inspiring. With flexible options online, on campus, and hybrid, we design learning experiences that meet students where they are and prepare them for real-world success. Programs like the Promise Program open doors by providing eligible students with tuition-free access, ensuring every learner has the opportunity to thrive.

Why Join the River When you join Indian River State College, you become part of a forward-thinking and supportive community where your work truly matters. Your role is more than a job; it’s an opportunity to shape the future, uplift students, and be part of a mission-driven college that is changing lives every day.

JOB SUMMARY:

Under direct supervision, this position provides clerical support for the activities of the Financial Aid Office. Duties include assisting students and parents through the financial aid application process, assisting students to navigate their student account, data entry, and answer the phones.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Answers incoming telephone calls and responds to telephone and email inquiries;
• Accepts and reviews incoming student financial aid documents.
• Monitors walk-in traffic ensuring that students and parents are assisted effectively.
• Maintains a general knowledge of Student Success Division services in support of servicing students.
• Supports all activities of the Financial Aid Office and other offices as necessary.
• Assists student and parents with the financial aid application and other inquiries.
• Assists student on how to navigate through their student account;
• Enters and updates documents and other information in the computer as required.
• Distributes financial aid and scholarship information.
• Completes other duties and responsibilities as assigned.

QUALIFICATIONS, KNOWLEDGE AND SKILL REQUIREMENTS:

• High school diploma or the equivalent;
• Associate’s degree preferred;
• Minimum one (1) year documented work experience in the area of customer service.
• Demonstrated commitment to supporting student success;
• Capable of effectively working with a diverse student population.
• Ability to use sound judgment and discretion while interacting with students and the general public;
• Proficient in using Microsoft Office and Windows based computer applications;
• Knowledge of proper telephone etiquette.
• Detailed oriented and ability to maintain strict accuracy.
• Strong organizational and interpersonal skills;
• Ability to work independently with minimal supervision and demonstrate self-motivation;
• Ability to effectively handle multiple tasks at once

PHYSICAL DEMANDS:

This position requires an ability to sit, stand, walk, bend, lift, reach up, stoop, and carry items occasionally in excess of twenty-five (25) pounds. It also requires manual dexterity to operate standard office machines, such as, copier, fax, calculator, telephone, and other equipment as necessary. IRSC expects its employees to follow proper safety standards while employed by the College.

ADDITIONAL EXPECTATIONS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Additionally, all employees of the College are expected to maintain professional standards of communication, able to learn and apply new technology, and abide by all policies and procedures. Continued employment remains on an “at-will” basis.

Classification Staff Supervisory No FLSA Exempt No Employment Type Regular Compensation and Application Deadline

Pay rate for this position starts at: $15.76/hour | Exact compensation may vary based on skills, experience and education | Open until filled

Indian River State College serves Florida’s Treasure Coast as the four-county region’s premier provider of post-secondary education. A comprehensive public institution, IRSC offers short-term career training, two-year Associate Degrees and Bachelor’s Degree programs. The College’s combination of quality, affordability and convenience attracts more than 30,000 students annually. Every aspect of IRSC is focused on helping students succeed. We appreciate your interest in IRSC and thank you for considering IRSC as your career choice.

IRSC EEO/Equal Access Policy Indian River State College is an equal opportunity/equal access institution. It is the policy of the District Board of Trustees to provide equal opportunity for employment and educational opportunities to all (including applicants for employment, employees, applicants for admission, students, and others affiliated with the College) without regard to race, color, national origin, ethnicity, sex, religion, age, disability, sexual orientation, marital status, veteran status, or genetic information.