Registration Analyst - Identity Security & Customer Impact

ASSA ABLOY Global Solutions; Salt Lake City (UT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career development opportunities

Job summary

HID Global in Salt Lake City, part of the ASSA ABLOY Group, seeks a Registration Analyst to ensure secure receipt, thorough verification, and precise processing of identification certificate applications, delivering exceptional service throughout the process.

The role involves reviewing applications, performing I&A checks, processing mail and notarized documents, maintaining records, and meeting productivity targets while contributing to process improvements within a global team.

Qualifications

• Excellent verbal and written communication skills with a strong customer service background.
• Ability to securely handle sensitive and confidential customer data.
• Ability to work flexible hours based on business needs.
• High school diploma or GED.
• Minimum 1–3 years of customer service and/or administrative office experience.
• Proficiency in English (written and verbal).
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and Windows operating systems.
• Ability to type a minimum of 50 words per minute.
• Additional experience in verification, authentication, or identity‑related processes is preferred.
• Experience handling sensitive documents or regulated customer data is preferred.
• Familiarity with certificate authorities, digital identity concepts, or compliance requirements is preferred.
• Experience working in high‑volume processing or productivity‑driven environments is preferred.

Responsibilities

• Reviewing incoming certificate applications in the web‑based system for completeness.
• Performing Identification & Authentication (I&A) checks at required levels.
• Processing incoming mail and matching supporting documents to pending applications, including specialized request forms, notarized forms, disputes, and other documentation.
• Reviewing notarized documentation for completeness and verifying notary validity through appropriate agencies.
• Recording and maintaining certificate applications, agreements, exceptions, revocations, disputes, and customer files.
• Meeting productivity targets established by management.
• Contacting customers to resolve application discrepancies or missing information.
• Participating in annual goal‑setting, performance evaluations, and other ongoing development activities.
• Supporting continuous improvement of processes and providing feedback to leadership as needed.
• Performing other duties as assigned.

Skills

Customer service

Data security

Flexible hours

Typing speed 50 wpm

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Windows OS

Job description

HID Global in Salt Lake City, part of the ASSA ABLOY Group, seeks a Registration Analyst to ensure secure receipt, thorough verification, and precise processing of identification certificate applications, delivering exceptional service throughout the process.

The role involves reviewing applications, performing I&A checks, processing mail and notarized documents, maintaining records, and meeting productivity targets while contributing to process improvements within a global team.