Registrar Services Specialist

University of Colorado; Denver (CO); Hybrid; USD 44,000 - 46,000; Full time

Job summary

University of Colorado Denver is seeking a Registrar Services Specialist to ensure accurate student records and provide excellent customer service. You will process records, support graduation activities, and assist with residency determinations within a hybrid work structure.

The role requires a bachelor’s degree and experience with data entry, databases, and campus processes. Strong communication and teamwork are essential to support students, staff, and faculty across the campus.

Qualifications

• Ability to communicate effectively in writing and orally.
• Demonstrated commitment to outstanding customer service.
• Experience with databases and data entry.
• Experience in higher education preferred.
• Experience in an office setting preferred.

Responsibilities

• Process transcript requests (single and batch).
• Validate and clean data: demographics, academic info, FERPA holds/releases, residency status.
• Determine residency classification from student information.
• Assist with graduation services: checkout, degree audit coding, planner/scheduler support.
• Provide support for diploma provisioning and documentation gathering.
• Respond to emails and assist with registration and records questions.
• Support State Authorization compliance and licensure programs.
• Maintain excellent customer service to students, staff, and faculty.

Skills

Communication skills

Customer service

Relationship building

Equity and inclusion

Education

Bachelor's degree in Education, Psychology, Business, Public Administration, Health Care, Educational Technology, Social Science, Liberal Arts, Communications, Accounting, Finance, Library Science, or related field

Tools

OnBase

Job description

University of Colorado | Denver

Position Details

University of Colorado | Denver

Official Title: Academic Services Entry Professional

Working Title: Registrar Services Specialist

FTE: Full-time or part-time

Salary Range: $44,133 - $45,952

Position #00850701 – Requisition #41579

Join the University of Colorado Denver

About the University of Colorado, Denver | Anschutz Medical Campus

CU Denver and the CU Anschutz Medical Campus serve as vital pillars of the University of Colorado system. Located in the heart of the city, CU Denver helps make education work for all by offering unique opportunities at a premier public urban research university with more than 100 in-demand, top-ranked bachelor’s, master’s, and doctoral degree programs, across seven schools and colleges. Just a few miles away in Aurora, the CU Anschutz Medical Campus is a nationally recognized academic medical campus, home to six health professional schools, more than 60 centers and institutes, and two nationally ranked hospitals—UCHealth University of Colorado Hospital and Children’s Hospital Colorado—which together see more than 2.6 million patient visits annually. While on separate campuses, the two universities collaborate in key areas to provide comprehensive support for students, faculty, and staff. The results are powerful: Together, CU Denver and CU Anschutz Medical Campus have earned an R1 classification for conducting cutting-edge and life-changing research that creates impact in our communities. Additionally, for more than a decade, they have received a national Military Friendly School designation. For more information visit, ucdenver.edu and cuanschutz.edu.

Job Description

The Registrar’s Office supports the academic mission of the university by ensuring the integrity, accuracy, and accessibility of student academic records and processes. The office administers and coordinates core academic services in alignment with institutional policies, regulatory requirements, and the needs of students, faculty, and staff, enabling effective academic operations across the university.

Registrar Services Specialists maintain process and audit workflows and perform a variety of coordinating functions within the Office of the Registrar that support the University’s mission. A primary function of our office is supporting student success by creating, maintaining, and preserving accurate student records.

Registrar Services Specialists are also responsible for providing effective customer service to students, departments, and other university stakeholders. This involves prompt and accurate responses to in-person, email, or phone inquiries and requests, and providing training on records, registration, grading, and curriculum issues, and other duties as assigned.

Registrar Services Specialist

What you will do

In general, Registrar Services Specialists process forms (electronic and paper) and fulfill requests for information. This position will focus on processing records items such as:

• Transcript requests (single transcript requests and batch requests)
• Data validation and cleanup on records including but not limited to:
  • Demographic information
  • Academic information, including grades and enrollment
  • FERPA holds and releases
  • Residency status
• Determining residency classification based on student-submitted information from emails, uploaded documents in OnBase, and on paper.
• Assist with graduation services to include, but not be limited to graduation checkout processes, degree audit coding or maintenance, and support for planner and scheduler technologies.
• Provide support to students for diploma and diploma cover provisioning
• Gathering required documentation, including but not limited to:
  • Special Action Forms
  • Change of Record Forms
  • Late Withdrawal Petitions
  • Intercampus Enrollment
  • Inter-institutional Enrollment Schedule Adjustments
  • Special Processing Forms
  • Intra-University Transfers
  • Pass/Fail Requests
  • Enrollment Verifications
  • Other secure uploads in the OnBase system
• Providing options and guidance to students when documentation, requests, petitions, or appeals cannot be approved.
• Completing compliance processes for State Authorization and licensure programs.
• Answering emails received in the main Registrar’s Office email boxes.
• Assisting Lynx Central with processing questions.
• Providing outstanding customer service to students, staff, and faculty.
• Other duties as assigned.

Qualifications You Already Possess (Minimum Qualifications)

Applicants must meet minimum qualifications at the time of hire.

• A bachelor’s degree in education, psychology, business, public administration, health care, educational technology, social science, liberal arts, communications, accounting, finance, library science, or a related field from an accredited institution.

Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.

Preferred Qualification To Possess (Preferred Qualifications)

• Experience working in an office setting.
• Experience working in higher education.
• Experience with databases and data entry
• Customer service experience that includes either internal or external constituents

Knowledge, Skills, And Abilities

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Demonstrate a commitment to providing outstanding customer service skills.
• Demonstrate an understanding of access and engagement with a commitment to developing equitable practices.

Conditions of Employment

• Occasional work during the evening and/or weekends may be required. The Registrar’s Office supports the Commencement Ceremony on Saturdays two times per year.
• This position follows a hybrid work structure where employees can work remotely or from the office, as needed, based on demands of specific tasks or personal work preferences. Working from the office is encouraged when working on tasks that require a high degree of collaboration.

Mental, Physical, And/or Environmental Requirements

• The ability to sit for extended periods, stand and walk occasionally, reach with hands and arms, use hands to manipulate a keyboard and mouse, and have good near vision for computer work;often requiring minimal lifting, but may involve bending or reaching to retrieve items from shelves or drawers.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [e-mail].

Employment Sponsorship

Please be advised that this position is not eligible now or in the future for visa sponsorship.

Compensation And Benefits

The salary range (or hiring range) for this position has been established at $ [44,133 – 45,952].

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is not eligible for overtime compensation. Your total compensation goes beyond the number on your paycheck. The University of Colorado Denver provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits Total Compensation Calculator: http://www.cu.edu/node/153125

Application Deadline

Applications will be accepted until Nov 4, 2026, 11:59:00 PM. Those who do not apply by this date may or may not be considered.

Questions should be directed to Ryan Grodman, [e-mail].

Background Check Policy

The University of Colorado Denver strives to maintain a safe and productive educational, clinical, research and employment environment. All prospective employees and current employees must, therefore, consent to and pass background checks prior to any final appointment/employment.

Department

U0001 -- Anschutz Med Campus or Denver

Posting Date

Oct 30, 2026