Registrar Services Specialist

University of Colorado System; Denver (CO); Hybrid; USD 44,000 - 46,000; Full time

Job summary

The University of Colorado Denver is seeking a Registrar Services Specialist to support student records, graduation services, and accurate data management. You will handle transcript requests, residency determinations, and enrollment verification while ensuring compliance with FERPA and institutional policies.

This role emphasizes customer service to students and departments, with a hybrid work structure and opportunities to assist with degree audits, registrar workflows, and credential

Qualifications

• Bachelor's degree from an accredited institution in a related field.
• Substitution: education and related experience may replace the degree.
• Ability to communicate effectively in writing and orally.

Responsibilities

• Handle transcript requests (single and batch).
• Data validation and cleanup of records including demographics and academics.
• Determine residency classification from student-submitted info.
• Support graduation services and degree audit coding.
• Provide diploma provisioning support and documentation processing.
• Deliver outstanding customer service to students, staff, and faculty.

Skills

Effective communication

Relationship building

Customer service excellence

Equitable practices

Education

Bachelor's degree in education, psychology, business, public administration, healthcare, educational technology, social science, liberal arts, communications, accounting, finance, library science, or related field

Tools

OnBase

Lynx Central

Job description

Position Details

University of Colorado | Denver
Official Title: Academic Services Entry Professional
Working Title : Registrar Services Specialist
FTE: Full-time or part-time
Salary Range: $44,133 - $45,952
Position #00850701 – Requisition #41579
Join the University of Colorado Denver

About the University ofColorado, Denver | Anschutz MedicalCampus
CU Denver and the CU Anschutz Medical Campus serve as vital pillarsof the University of Colorado system. Located in the heart of thecity, CU Denver helps make education work for all by offeringunique opportunities at a premier public urban research universitywith more than 100 in-demand, top-ranked bachelor's, master's, anddoctoral degree programs, across seven schools and colleges. Just afew miles away in Aurora, the CU Anschutz Medical Campus is anationally recognized academic medical campus, home to six healthprofessional schools, more than 60 centers and institutes, and twonationally ranked hospitals - UCHealth University of ColoradoHospital and Children's Hospital Colorado which together see morethan 2.6 million patient visits annually.

Job Description

The Registrar's Office supports the academic mission of theuniversity by ensuring the integrity, accuracy, and accessibility of student academic records and processes. The office administersand coordinates core academic services in alignment withinstitutional policies, regulatory requirements, and the needs ofstudents, faculty, and staff, enabling effective academicoperations across the university.

Registrar Services Specialists maintain process and audit workflowsand perform a variety of coordinating functions within the Officeof the Registrar that support the University's mission. A primaryfunction of our office is supporting student success by creating,maintaining, and preserving accurate student records.

Registrar Services Specialists are also responsible for providingeffective customer service to students, departments, and otheruniversity stakeholders. This involves prompt and accurateresponses to in-person, email, or phone inquiries and requests, andproviding training on records, registration, grading, andcurriculum issues, and other duties as assigned.

What you will do

• Transcript requests (single transcript requests and batchrequests)
• Data validation and cleanup on records including but notlimited to:
  • Demographic information
  • Academic information, including grades and enrollment
  • FERPA holds and releases
  • Residency status
• Determining residency classification based on student-submittedinformation from emails, uploaded documents in OnBase, and onpaper.
• Assist with graduation services to include, but not be limitedto graduation checkout processes, degree audit coding ormaintenance, and support for planner and schedulertechnologies.
• Provide support to students for diploma and diploma coverprovisioning
• Gathering required documentation, including but not limited to:
  • Special Action Forms
  • Change of Record Forms
  • Late Withdrawal Petitions
  • Intercampus Enrollment
  • Inter-institutional Enrollment Schedule Adjustments
  • Special Processing Forms
  • Intra-University Transfers
  • Pass/Fail Requests
  • Enrollment Verifications
  • Other secure uploads in the OnBase system
• Providing options and guidance to students when documentation,requests, petitions, or appeals cannot be approved.
• Completing compliance processes for State Authorization andlicensure programs.
• Answering emails received in the main Registrar's Office emailboxes.
• Assisting Lynx Central with processing questions.
• Providing outstanding customer service to students, staff, andfaculty.
• Other duties as assigned.

Qualifications you already possess (MinimumQualifications)

Applicants must meet minimum qualifications at the time of hire.

• A bachelor's degree in education, psychology, business, publicadministration, health care, educational technology, socialscience, liberal arts, communications, accounting, finance, libraryscience, or a related field from an accredited institution.

Substitution: A combination of education and relatedtechnical/paraprofessional experience may be substituted for thebachelor's degree on a year for year basis.

Preferred Qualification to possess (PreferredQualifications)

• Experience working in an office setting.
• Experience working in higher education.
• Experience with databases and data entry
• Customer service experience that includes either internal orexternal constituents

Knowledge, Skills, and Abilities

• Ability to communicate effectively, both in writing andorally.
• Ability to establish and maintain effective workingrelationships with employees at all levels throughout theinstitution.
• Demonstrate a commitment to providing outstanding customerservice skills.
• Demonstrate an understanding of access and engagement with acommitment to developing equitable practices.

Conditions of Employment

• Occasional work during the evening and/or weekends may berequired. The Registrar's Office supports the Commencement Ceremonyon Saturdays two times per year.
• This position follows a hybrid work structure where employeescan work remotely or from the office, as needed, based on demandsof specific tasks or personal work preferences. Working from theoffice is encouraged when working on tasks that require a highdegree of collaboration.

Mental, Physical, and/or Environmental Requirements

• The ability to sit for extended periods, stand and walkoccasionally, reach with hands and arms, use hands to manipulate akeyboard and mouse, and have good near vision for computerwork;often requiring minimal lifting, but may involve bending orreaching to retrieve items from shelves or drawers.

CU is an Equal Opportunity Employer and complies with allapplicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating aworkplace where all individuals are treated with respect anddignity, and we encourage individuals from all backgrounds toapply, including protected veterans and individuals withdisabilities.

The University will provide reasonable accommodations to applicantswith disabilities throughout the employment application process. To request an accommodation pursuant to the Americans withDisabilities Act, please contact the Human Resources ADACoordinator at [e-mail].

Employment Sponsorship

Please be advised that this position is not eligible now or in thefuture for visa sponsorship.

Compensation and Benefits

The salary range (or hiring range) for this position has beenestablished at $ [44,133 – 45,952].

The salary of the finalist(s) selected for this role will be setbased on a variety of factors, including but not limited to,internal equity, experience, education, specialty and training. Theabove salary range (or hiring range) represents the University'sgood faith and reasonable estimate of the range of possiblecompensation at the time of posting.

This position is not eligible for overtime compensation. Your totalcompensation goes beyond the number on your paycheck. TheUniversity of Colorado Denver provides generous leave, health plansand retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits

Total Compensation Calculator: http://www.cu.edu/node/153125

Application Deadline

Applications will be accepted until Nov 4, 2026, 11:59:00 PM. Thosewho do not apply by this date may or may not be considered.

Background Check Policy

The University of Colorado Denver strives to maintain a safe andproductive educational, clinical, research and employmentenvironment. All prospective employees and current employees must,therefore, consent to and pass background checks prior to any finalappointment/employment.