Registrar (Scheduling/Medical Scheduler)

Access Community Health Centers; Madison (WI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Vision insurance

Life insurance

Disability insurance

401(k) retirement plan (employer match

Paid time off

Paid holidays

Flexible spending plans

Health savings account

Transportation program

Employee Assistance Program (EAP)

Job summary

Access Community Health Centers in Madison, WI seeks a Registrar to be the first point of contact for patients. You will register and schedule appointments, verify demographics and insurance, and route messages from a centralized call center in the administrative offices.

The ideal candidate has a high school diploma, strong keyboarding, proficiency with Microsoft Office, and experience in fast-paced call center environments; bilingual English/Spanish and EPIC/EHR familiarity are preferred.

Qualifications

• High school diploma or equivalent required.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience using a personal computer with strong keyboarding and typing skills.
• Ability to think critically and multitask in a high-volume call center.

Responsibilities

• Register and schedule appointments for patients.
• Enter and verify patient demographics and insurance information.
• Route messages to clinic staff and support interdepartmental workflows.
• Deliver consistent, compassionate, professional patient experiences.

Skills

Bilingual English/Spanish

Critical thinking

Multitasking

Typing skills

Customer service

Education

High school diploma or equivalent

Tools

EPIC or other EHR systems

Microsoft Office Suite (Word, Excel, Outlook)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Administrative Administration, Madison, WI, US

Position Summary:

Registrars are the first point of contact for patients of Access Community Health Centers, assisting primarily via phone in a centralized call center located within the administrative offices. This role involves registering and scheduling appointments, entering and verifying patient demographics and insurance information, routing messages to clinic staff, and supporting interdepartmental workflows as needed.

Registrars must ensure consistency in processes while delivering exceptional patient experiences through compassionate and professional interactions. Strong critical thinking, multitasking abilities, comfortable using computer and web applications, and the capacity to thrive in a fast-paced environment are essential.

Desired candidate would have the following qualifications:

Required Qualifications:

• A high school diploma or equivalent
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience using a personal computer with strong keyboarding and typing skills
• Ability to think critically and multitask in a high-volume, fast-paced call center environment

Desired Qualifications:

• A minimum of one year of customer service, telephone, or reception experience
• Previous experience scheduling or registering medical/dental appointments
• Fluency in English and Spanish
• Experience with EPIC or other electronic health record (EHR) systems

Compensation and Benefits:

Our total compensation package includes competitive wages, plus a full range of attractive benefits for regular full and part time staff working a minimum of 20 hours per week:

Compensation starts at $20.00 and may be adjusted according to experience.

1.0 FTE and schedule (Monday-Friday, Four 9-hour work days: 8:00am-5:00pm, and 1 half day)

Vision insurance

Life insurance

Long and short-term disability insurance

401(k) retirement plan (100% vested with employer match)

Paid time off program (hours given upfront for vacation, personal and sick time)

Paid holidays

Flexible spending plans

Health savings account

Transportation program

Employee Assistance Program (EAP)

Other:

Access Community Health Centers is an eligible employer under the Public Service Loan Forgiveness (PSLF) program.

Support our mission:

Improving health. Improving lives.

Proof that you are fully vaccinated is a condition of employment. Access Community Health Centers will provide reasonable accommodations to individuals who cannot be vaccinated because of a disability or sincerely held religious beliefs when doing so does not compromise the safety of others or impose an undue hardship on our organization.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.