Registrar (Registration/Scheduling/Dental Scheduler)

Access Community Health Centers; Madison (WI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Job summary

Access Community Health Centers seeks a Registrar to be the first point of contact for patients, handling registration, scheduling, and basic inquiries. You will assist in clinics and over the phone, ensuring accurate demographics and insurance data while routing messages to appropriate teams.

The role emphasizes compassionate service, knowledge of medical/dental terminology, and the ability to work with EPIC or similar EHR systems.

Qualifications

• High School diploma or equivalent.
• Experience with a personal computer, typing, and using Internet/email.
• Experience with Microsoft Word and Excel software.
• Knowledge of medical/dental terminology.

Responsibilities

• Assist patients via phone or in-clinic.
• Register and schedule appointments and verify patient demographics and insurance information.
• Route messages to clinic staff and support department/workflow.
• Deliver compassionate interactions and maintain consistent processes.

Skills

Customer service

Telephone reception

Bilingual English/Spanish

Typing

Microsoft Word

Microsoft Excel

Medical/dental terminology

Education

High School diploma or equivalent

Tools

EPIC

Job description

Registrar (Registration/Scheduling/Dental Scheduler)

Position Summary

Registrars are the first point of contact with the patients of Access Community Health Centers. Assisting patients via phone or in clinics. Registrars will work effectively to resolve patient issues, register and schedule appointments, enter and verify patient demographics and insurance information, route messages to clinic staff, and support department and interdepartmental workflow as needed. Individuals must ensure consistent processes while delivering great experiences through compassionate interactions. Extensive knowledge of Access Community Health Centers is required to better address patient concerns, questions and course of action. Outstanding customer service, compassion and empathy are critical in this role.

Job Description

Registrar (Registration/Scheduling/Dental Scheduler)

Position Summary

Registrars are the first point of contact with the patients of Access Community Health Centers. Assisting patients via phone or in clinics. Registrars will work effectively to resolve patient issues, register and schedule appointments, enter and verify patient demographics and insurance information, route messages to clinic staff, and support department and interdepartmental workflow as needed. Individuals must ensure consistent processes while delivering great experiences through compassionate interactions. Extensive knowledge of Access Community Health Centers is required to better address patient concerns, questions and course of action. Outstanding customer service, compassion and empathy are critical in this role.

The work location and hours of this role will be determined in the final stages of the hiring process.

Required Qualifications

Desired candidate would have the following qualifications:

• A High School diploma or equivalent
• Experience in the use of a personal computer and be proficient at keyboarding/typing and use of various Internet applications and email
• Experience with Microsoft Word and Excel software programs
• Medical/dental terminology knowledge

Desired Qualifications

• A minimum of one year of customer service/telephone/reception experience
• Fluency in English and Spanish
• Previous medical/dental appointment scheduling or registration experience
• Experience with EPIC or other electronic health record software system

Compensation And Benefits

Our total compensation package includes competitive wages, plus a full range of attractive benefits for regular full and part time staff working a minimum of 20 hours per week:

• Compensation starts at $20.00 and is adjusted according to experience.
• 1.0 FTE and schedule (Monday-Friday)
• Health insurance
• Dental insurance