Registrar Patient Access - W. Kendall (Per Diem, Days)

Nicklaus Children's Health System; Ohio; Presencial; USD 21 000 - 30 000; Tempo integral

Resumo da oferta

Nicklaus Children\'s Health System in Ohio is seeking an Administrative Clerk for patient access. You greet patients and families, collect demographics, insurance and payment information, and schedule or pre-register services.

Responsibilities include obtaining authorizations, processing payments, verifying payer information, and documenting activities in the hospital system. Strong communication and confidentiality are essential, with Spanish language skills a plus.

Qualificações

• 1 year of customer service experience.
• High school education or equivalent preferred.
• Able to communicate effectively in English both verbally and in writing, in a clear, concise, and courteous manner.
• Fluent in Spanish strongly preferred.
• Basic proficiency in Microsoft Office including Word, Excel and Outlook.
• Able to accurately enter and interpret data.
• Able to adapt and react calmly under stressful conditions in a pleasant manner.
• Able to serve customers with courtesy and respect.
• Able to learn and use system-wide hospital application(s).
• Able to maintain confidentiality of sensitive information.
• Ability to follow complex written or verbal instructions to solve problems.
• Able to establish necessary professional relationships, interact, and communicate effectively with internal and external customers.
• Able to effectively manage and use resources to successfully meet the competing deadlines of a variety of tasks, problems, and projects.
• Able to take and respond to on-call shift or shifts as assigned on weekdays, weekends, and holidays

Responsabilidades

• Greets patients and families in person or on the telephone in a respectful and empathetic manner.
• Responds to questions and problems and keeps open lines of communication with patients/families.
• Complies with HIPAA and EMTALA.
• Interviews patients to obtain demographic, payer, financial/medical information for scheduling or pre-register/register.
• Collects payments and provides receipts.
• Verifies third party payer information via web or telephone.
• Obtains and documents authorization for hospital services via web or fax.
• Documents activities in the Collection Notes file in the computer system.
• Obtains necessary consents andLiving Will documents when appropriate.
• Directs families to locations in the facility by phone/text/email.
• Notifies management of insurance/financial discrepancies for approval.
• Communicates with departments to accommodate special needs.
• Obtains and validates prescriptions and clinical documents when appropriate.
• Schedules hospital services and triages facility inquiries.
• Identifies duplicate financial/medical numbers and handles as appropriate.
• Performs downtime manual registration as needed.

Conhecimentos

Customer service

English communication

Spanish language

Data entry

Formação académica

High school diploma or equivalent

Ferramentas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descrição da oferta de emprego

Description

Job Summary

Greets patients and families in person or on the telephone. Obtains demographic, third party payer, financial information, medical information, and identification to schedule or register the patient for services. Obtains authorization and collects payments when required.

Job Specific Duties

• Greets patients and families in person or on the telephone in a respectful and empathetic manner. Responds to questions and/or problems and keeps open lines of communication with patients/families.
• Complies with applicable governmental regulations HIPAA (Health Information Portability and Accountability Act of 1996) and EMTALA (Emergency Medical Treatment Active Labor Act).
• Interviews patients/families to obtain demographic, third party payer, financial/medical information, and identification to schedule, or pre-register/register and/or check-in patients.
• Collects payments and provides receipts.
• Verifies third party payer information via the web or telephone.
• Obtains and documents appropriate authorization for hospital services via web or fax, and follows up until authorization is obtained.
• Documents all activities in the Collection Notes file of the computer system as appropriate.
• Obtains all necessary consents for patient.
• Obtains all advanced directives for patients and assist in completing/ providing Living Will document when appropriate.
• Secures patient ID bracelet, ensures accuracy, and obtains validation from patient and/or legal guardian.
• Directs families to the appropriate location in the facility by phone, text, email, and/or in person.
• Verifies patients are accompanied by legal guardian and notifies Risk Management if patient is present with anyone other than legal guardian for any non-emergent visits.
• Notifies patient/family of deductibles, co-payments, deposits required for registration, and advises/requests payments for out-of-pocket expenses.
• Notifies management of any insurance/financial discrepancies for approval.
• Communicates with appropriate departments if any issues/questions arise and/or to accommodate any special needs for patients.
• Obtains and validates prescriptions and clinical documents when appropriate.
• Places and monitors patients arriving for outpatient services by using patient tracking system.
• Corrects any registration errors made utilizing the QA system.
• Scans all documents to the appropriate folder in the PEDS system.
• Schedules hospital services as appropriate.
• Triages incoming facility inquiries and routes appropriately.
• Secures adult exemptions for outpatient procedures when necessary.
• Identifies duplicate financial and medical record numbers and handles as appropriate.
• Performs down time manual registration as needed.

Qualifications

Minimum Job Requirements

• 1 year of customer service experience

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• 1 year of healthcare environment preferred.
• Able to communicate effectively in English both verbally and in writing, in a clear, concise, and courteous manner.
• Fluent in Spanish strongly preferred.
• Basic proficiency in Microsoft Office including Word, Excel and Outlook.
• Able to accurately enter and interpret data.
• Able to adapt and react calmly under stressful conditions in a pleasant manner.
• Able to serve customers with courtesy and respect.
• Able to learn and use system-wide hospital application(s).
• Able to maintain confidentiality of sensitive information.
• Ability to follow complex written or verbal instructions to solve problems.
• Able to establish necessary professional relationships, interact, and communicate effectively with internal and external customers.
• Able to effectively manage and use resources to successfully meet the competing deadlines of a variety of tasks, problems, and projects.
• Able to take and respond to on-call shift or shifts as assigned on weekdays, weekends, and holidays

Job: Clerical/Administrative

Department: W KENDALL CENTER - PAT ACCESS-2100-530905

Job Status: Professional