Registrar III

Chesapeake Regional Healthcare; Chesapeake (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

Chesapeake Regional Healthcare seeks a Patient Representative III to handle patient registration in the Patient Access Department. As the first point of contact for most CRHC patients, you will deliver essential customer and financial services, including pre-registration, payer authorization, and financial counseling.

You will verify benefits, assist with at‑service payments, set up payment plans, and refer patients to financial counselors.

Qualifications

• High School Diploma required with RCCP1 or CHAA or equivalent certification within 24 months.
• Associates degree in healthcare or related field preferred; knowledge of medical terminology, ICD, and insurance.
• Minimum two years of patient registration experience.
• Experience with financial information and collections is desirable.
• Strong customer service and accurate data entry; familiarity with Windows environment and multiple software applications.

Responsibilities

• Register patients for hospital services and meet patient access scorecard time targets.
• Interview and collect patient information and demographics accurately.
• Verify benefits and insurance information and coordinate approvals as needed.
• Manage payments at point of service and post payments to accounts.
• Assist with financial clearance, set up payment plans, and refer to financial counselors.
• Train new staff and share knowledge within the team.
• Maintain confidentiality per HIPAA and comply with department policies.
• Support service recovery and aim for high patient satisfaction.

Skills

Customer service

Data entry

Communication

ICD coding

Education

High School Diploma; RCCP1/CHAA within 24 months

Associates degree in healthcare or related field

Tools

Windows

Job description

Summary

The Patient Representative III manages patient registration in the Patient Access Department. As the first point of contact for most CRMC patients, this position provides key customer and financial services. This position provides services for pre-registration, payer authorization, registration services, pre and point of service collections, medical necessity checking and financial counseling, referring those patients to appropriate sources for follow up as needed. The Registrar III is a mid-level member of the Patient Registration Team and serves as a resource for other staff.

Essential Duties And Responsibilities

These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.

• Manages registrations for patients for various hospital services; meets patient access scorecard standards by registering patients in <= 10 minutes maintaining a wait time of <=10 minutes, when applicable (ED registration wait times exempt).
• Interviews and accurately collects patient information and demographics for various hospital services; meets patient access scorecard standards by meeting accuracy rate as defined in annual goals and ensuring accuracy in medical record selection.
• Uses knowledge to verify and review and coordinates benefits on behalf of patients; meets Patient Access Scorecard expectations for insurance verification rate.
• Manages payments at point of service, conducts cash receipting, and posts payments; point of service collection expectations are on the patient access scorecard.
• Assists patients with financial clearance of accounts by communicating financial responsibility through estimates, setting up payment plans, and/or providing referrals to financial counselors.
• Manages accounts in order to meet Patient Access Scorecard standards of productivity.
• In addition to daily account authorization reviews, identifies high risk admissions/registrations and obtains completes necessary authorizations and notifications of admissions from patients; meets patient access scorecard standards by reducing denial rates.
• Assists with training of new staff as well as shares departmental knowledge and provides assistive training with teammates.
• Manages scanning for the patient medical record as required.
• Provides courteous service to all stakeholders (patients, patient families, teammates, other department staff, etc.) by resolving stakeholder problems, responding to inquiries, and following-up in order to develop and strengthen customer relationships and maintain effective interdepartmental communication. Level of service and demonstrated patient commitment are connected to the patient access scorecard, the patient satisfaction scorecard and patient access department policies.
• Complies with governmental regulations in reference to healthcare, billing, the Health Insurance Portability and Accountability Act (HIPAA) and patient access department policies and procedures.
• Demonstrates knowledge of ICD coding requirements and other billing rules.
• Promotes continuous process and quality improvement processes by sharing and providing ideas and solutions to teammates and supervisors and attending staff meetings; maintains educational requirement, and participates in new learning opportunities.
• Demonstrates an awareness of appropriate confidentiality rules and regulations and acts accordingly.
• Actively participates in service recovery and customer service activities to ensure a superior customer contact.
• Attend required hospital-wide orientations, meetings, and in-services
• Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
• Assist in obtaining authorizations
• Other duties as assigned.

Supervisory Responsibilities

Reports to: Department Supervisor, Manager, or Director

Supervises: N/A

Responsibilities: N/A

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And Experience

Minimum Required Education: High School Diploma: Revenue Cycle Certified Representative (RCCP 1) or Certified Healthcare Access Associate (CHAA) or equivalent Revenue Cycle Professional Certification required within 24 months

Preferred Education: Associates degree in healthcare or related field. Knowledge of medical terminology, ICD, and insurance.

Experience

• Minimum of two years patient registration experience.,
• An understanding of financial and insurance information. Collections experience desired.
• Customer Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Accurate data entry skills and ability to use basic computer hardware. Experience with a Windows environment or experience using multiple software/computer applications at the same time.

Certificates, Licenses, Registrations

N/A