Registrar II

mayfieldclinic; Miamisburg (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Mayfield Clinic is seeking a friendly, patient-focused front desk/registrar to support patient intake and insurance verification. The role includes greeting patients, collecting co-pays, and ensuring accurate registration details.

The ideal candidate has high school education, 1–2 years of relevant experience, and the ability to manage multiple tasks in a fast-paced clinic environment. Mayfield Clinic emphasizes courteous service and teamwork.

Qualifications

• High School graduate required or GED.
• 2 years experience preferred. Insurance verification experience preferred.

Responsibilities

• Greet patients courteously on arrival.
• Assist at the Kiosk to gather registration information professionally.
• Verify managed care referral info, BWC diagnosis, and eligibility/benefits via Clearwave.
• Collect co-payments and other balances at registration.
• Track new and in-progress visits daily.
• Post charges, receipts, and adjustments; maintain cash box.

Skills

Customer service

Multitasking

Problem solving

Empathy

Communication

Composure under pressure

Judgment & diplomacy

Teamwork

Computer proficiency

Insurance knowledge

Independent work

Education

High School graduate

2 years experience (Preferred)

1 year insurance verification (Preferred)

Job description

Education/Experience:

• High School graduate or GED
• Minimum of 2 years experience (Preferred)
• Minimum 1 year experience in Insurance Verification (Preferred)

Skills:

• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in fast paced environment
• Strong problem solving, problem prevention and decision making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Familiar with insurance carrier requirements
• Ability to work with minimal supervision

Essential Functions:

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Immediately greet patient with courtesy and respect upon arrival at the office.
• Provide timely assistance at the Kiosk while gathering patient registration information in an accurate, professional, and courteous manner.
• Prepare in advance the office encounters by checking for managed care referral information, BWC allowed diagnosis, and verification of eligibility and benefits via Clearwave (as indicated).
• Collect all co-payments and other balances due at time of registration.
• Account for new and in progress visits on a daily basis.
• Accurately enter/post daily charges, receipts and adjustments; prepare deposit slips and batch header forms; maintain cash box.