Registrar - Full Time

Deerfield Park District; Deerfield (IL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Pension

Paid time off

Medical insurance

Dental insurance

Life insurance

Fitness center pass

Pool pass

Park District activities for employee+

Job summary

Deerfield Park District is seeking a detail-oriented Registrar to serve as the first point of contact for park patrons at the Jewett Park Community Center registration office and by phone. You will manage program registrations, cashiering, refunds, transfers, and day-to-day customer support to keep recreation programs running smoothly.

The role requires a service-minded professional, strong registration system skills, and the ability to work in a fast-paced environment with families and

Qualifications

• Associate degree or higher in business, recreation, or related field is preferred.
• Minimum of three years in registration or customer service.
• Experience with park district or recreation agency operations is strongly preferred.
• Experience with RecTrac or similar registration software is highly desirable.
• Proficiency with Microsoft Office suite (Word, Excel) is expected.

Responsibilities

• Greet visitors, register patrons for programs, season passes, and activities; handle cashier duties and deposits.
• Answer calls, route messages, monitor email, and process refunds and transfers from waitlists.
• Explain and troubleshoot the registration website; input data into RecTrac as needed.
• Set up and monitor payment plans; prepare registration materials and manage projects.
• Take photos for passes; process park permits and event tickets; direct patrons to rooms and classes.
• Maintain tidy registration area and assist patrons and children with first aid when needed.

Skills

Customer service

Registration experience

Problem solving

Communication skills

Education

Associate degree or equivalent in business administration, recreation, or related field

Tools

RecTrac

Microsoft Word

Microsoft Office

Job description

Who we are?

The Deerfield Park District was formed in 1951 with a mission to provide outstanding parks, services, facilities, and recreation programs that enrich lives, promote healthy living, and provide memorable experiences. The Park District has over 25 parks and facilities including the Deerfield Golf Club, Sachs Recreation Center, Patty Turner Center, Jewett Park Community Center, Mitchell Pool and Deerspring Pool. The Park District employs an average of 300 staff with over 500 seasonally. The district maintains a modern, well-designed environment and is an IAPD/IPRA Illinois Distinguished Accredited Agency and a two-time National Gold Medal Finalist in 2021 and 2022. For additional information visit us at www.deerfieldparks.org .

What is the Opportunity?

The Registrar, reporting to the Customer Service & Facility Operations Supervisor, is the friendly first point of contact for park patrons and visitors at the Jewett Park Community Center registration office and over the phone. This role handles a wide range of office functions (program registration, cashiering, refunds and transfers, and day-to-day customer support) that keep our recreation programs running smoothly. This is a great opportunity for a service-minded professional to play a key part in the patron experience, master our registration systems, and support the programs and events that bring our community together.

Key Responsibilities

• Greet facility visitors and register patrons for recreation programs, season passes, and activities; act as cashier by computing and collecting fees and ensuring timely bank deposits.
• Answer and route telephone calls, operate the facility paging and voicemail system, and monitor the registration office email, processing refunds, transfers, and enrollment from waitlists.
• Navigate, explain, and troubleshoot the registration website for customers, and input program information into RecTrac registration software as needed.
• Set up and monitor participant payment plans for compliance, prepare and organize registration materials, and manage registration office projects to timely completion.
• Take photos for pool, golf, and employee passes; process park permits; perform ticket sales for affiliate organizations; and direct patrons to classrooms and scheduled events.
• Operate and help maintain office equipment (computers, copiers, laminators, binding machines), keep the registration area tidy and stocked, and assist patrons and children with minor first aid (bandages, ice packs) during programs when needed.

Qualifications

• Associate degree or equivalent college coursework in business administration, recreation, or a related field is preferred.
• A minimum of three years of progressively responsible registration or customer service experience.
• Previous experience with registration operations in a park district, recreation agency, or similar organization is strongly preferred.
• Previous experience with recreation registration software, preferably RecTrac, is highly desirable.
• Knowledge of the Microsoft Office suite, including Word.
• Able to work in a high-energy environment that can be loud and fast-paced, with children present and moving through the space, as well as quieter, slower periods.
• Skilled at interacting with patrons, helping them register and answering questions, with the ability to make quick decisions and learn quickly.
• Willing to open and close the building independently when needed.
• Safety-minded, using good judgment and awareness, following Park District policies, and reporting potentially unsafe conditions.
• Excellent follow-up skills, with the ability to follow up with patrons as needed.

Scheduling, pay and benefits

Full-Time, Non-Exempt Position. Pay Range: $22 – $28 per hour +/- DOQ.

Hours: Monday – Friday, 8:30 a.m. to 5:00 p.m.

Excellent benefit package including Pension, Paid days off (vacation, sick, holiday), medical, dental and life insurance, free annual fitness center pass, pool pass and free and/or subsidized Park District activities and events for employee and family members, plus more.