Registrar (Flint Hills) - Patient Access - FT - Day

stormontvail; Junction City (KS); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

Stormont Vail Health in Junction City, KS is seeking a Registration Clerk to greet patients and visitors, collect information, and complete onboarding workflows with accuracy. The role supports patient intake, insurance verification, and billing discussions in a fast-paced health setting.

Responsibilities include data entry, document sign-offs, and ensuring privacy per HIPAA guidelines while providing a welcoming, professional experience to every patient and guest.

Formación

• High School Diploma / GED required.
• Associate's Degree preferred.
• 1 year experience in customer service required.
• Healthcare setting experience preferred.

Responsabilidades

• Provide excellent customer service to patients, visitors and guests to Stormont Vail Health.
• Register patients with demographic, insurance, and visit information and obtain signatures.
• Complete check-in and admission functions based on service area.
• Conduct financial discussions including patient estimates and payment collections.

Conocimientos

Customer service

HIPAA

Medical terminology

Problem solving

Patient rights

Educación

High school diploma / GED

Associate degree preferred

Descripción del empleo

Position Status

Position Status:

Full time Shift:

First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week:

40 Job Information

Exemption Status: Non-Exempt

A Brief Overview

Registration staff graciously greet all patients and visitors to Stormont Vail. Provide a positive image to customers by creating a friendly atmosphere while collecting all necessary patient and visit related information in a courteous manner for the visit. Complete clerical and reception duties in a welcoming fashion focused on meeting customer needs. Completes process workflows and financial discussions in an efficient manner while adhering to organizational and regulatory standards.

Education Qualifications

• High School Diploma / GED Required
• Associate's Degree Preferred

Experience Qualifications

• 1 year Experience in customer service. Required
• Experience in a healthcare setting. Preferred

Skills and Abilities

• Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines. (Preferred proficiency)
• Identifying problems and reviewing related information to develop and evaluate options and implement solutions. (Preferred proficiency)
• Able to learn and understand basic medical terminology used in the department. (Preferred proficiency)

What you will do

• Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail.
• Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents. Schedule follow-up appointments if applicable.
• Complete check-in and admission functions based on service area.
• Complete financial discussions including providing patient estimates and payment collections.
• Validate patient identity and apply patient safety armbands.
• Assist patients in completing state required documentation and database entry based on service area.
• Answer department phone, answer questions or transfer caller to appropriate area as needed.
• Provide and explain all required handouts as appropriate.
• Complete basic real time eligibility insurance validation.
• Complete various clerical and office duties as required based on department. Such as FMLA paperwork, prepping charts for provider, and patient questionnaire.
• Update provider schedules as needed based off department.
• Help with referrals if needed based off department.
• Understand and follow the Stormont Vail confidentiality policy, always maintaining the confidentiality of patients, co-workers and volunteers.

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

Patient Facing Options

Position is Patient Facing

Remote Work Guidelines

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

On-Site; No Remote

Scope

No Supervisory Responsibility

No Budget Responsibility

No Budget Responsibility

No Budget Responsibility

Physical Demands

• Balancing: Frequently 3-5 Hours
• Carrying: Frequently 3-5 Hours
• Climbing (Ladders): Rarely less than 1 hour
• Climbing (Stairs): Rarely less than 1 hour
• Crawling: Rarely less than 1 hour
• Crouching: Frequently 3-5 Hours
• Eye/Hand/Foot Coordination: Frequently 3-5 Hours
• Feeling: Frequently 3-5 Hours
• Grasping (Fine Motor): Frequently 3-5 Hours
• Grasping (Gross Hand): Frequently 3-5 Hours
• Handling: Frequently 3-5 Hours
• Hearing: Continuously greater than 5 hours
• Kneeling: Occasionally 1-3 Hours
• Lifting: Occasionally 1-3 Hours up to 25 lbs
• Pulling: Occasionally 1-3 Hours up to 25 lbs
• Pushing: Occasionally 1-3 Hours up to 25 lbs
• Reaching (Forward): Occasionally 1-3 Hours up to 25 lbs
• Reaching (Overhead): Occasionally 1-3 Hours up to 25 lbs
• Repetitive Motions: Continuously greater than 5 hours
• Sitting: Continuously greater than 5 hours
• Standing: Occasionally 1-3 Hours
• Stooping: Occasionally 1-3 Hours
• Talking: Continuously greater than 5 hours
• Walking: Occasionally 1-3 Hours

Working Conditions

• Combative Patients: Rarely less than 1 hour
• Dusts: Occasionally 1-3 Hours
• Infectious Diseases: Occasionally 1-3 Hours
• Noise/Sounds: Frequently 3-5 Hours
• Other Atmospheric Conditions: Occasionally 1-3 Hours
• Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour
• Hazards (other): Rarely less than 1 hour
• Vibration: Rarely less than 1 hour

Equal Opportunity Statement

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, natio