Registrar - Patient Registration HSD - PT - Evening

Stormont Vail Health; Topeka (KS); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Stormont Vail Health in Topeka, KS seeks a Registration Clerk to greet patients, collect information, and perform check-in functions across service areas. You will verify demographics, insurance, obtain signatures, and support billing and documentation processes.

The role emphasizes patient confidentiality, accurate data entry, and timely registration, with a focus on friendly, efficient service in a healthcare environment.

Qualifications

• Requires high school diploma or GED.
• 1+ year experience in customer service.
• Experience in healthcare setting preferred.

Responsabilités

• Provide excellent customer service to patients, visitors and guests.
• Register patients with demographics, insurance, visit information and signatures.
• Complete check-in and admission functions per service area.
• Conduct financial discussions including patient estimates and payment collections.
• Validate patient identity and apply patient safety armbands.
• Assist with state required documentation and database entry.
• Answer department phones and direct calls as needed.
• Provide required handouts and explain them to patients.
• Perform real-time insurance eligibility checks.
• Escort patients to treatment areas and support clerical tasks.

Connaissances

Customer service

Healthcare setting

HIPAA knowledge

Medical terminology

Formation

High School Diploma / GED

Description du poste

Job Information Exemption Status: Non-Exempt A Brief Overview Registration staff graciously greet all patients and visitors to Stormont Vail. Provide a positive image to customers by creating a friendly atmosphere while collecting all necessary patient and visit related information in a courteous manner for the visit. Complete clerical and reception duties in a welcoming fashion focused on meeting customer needs. Completes process workflows and financial discussions in an efficient manner while adhering to organizational and regulatory standards. Education Qualifications* High School Diploma / GED RequiredExperience Qualifications* 1 year Experience in customer service. Required* Experience in a healthcare setting. PreferredSkills and Abilities* Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines. (Preferred proficiency)* Identifying problems and reviewing related information to develop and evaluate options and implement solutions. (Preferred proficiency)* Able to learn and understand basic medical terminology used in the department. (Preferred proficiency)What you will do* Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail.* Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents.* Complete check-in and admission functions based on service area.* Complete financial discussions including providing patient estimates and payment collections.* Validate patient identity and apply patient safety armbands.* Assist patients in completing state required documentation and database entry based on service area.* Answer department phone, answer questions or transfer caller to appropriate area as needed.* Provide and explain all required handouts as appropriate.* Complete basic real time eligibility insurance validation.* Escort patients to treatment area.* Complete various clerical and office duties as required based on service area.* Correct system registration level edits in a timely manner.* Understand and follow the Stormont Vail confidentiality policy, always maintaining the confidentiality of patients, co-workers and volunteers.Required for All Jobs* Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health* Performs other duties as assignedPatient Facing Options* Position is Patient FacingRemote Work Guidelines* Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.* Stable access to electricity and a minimum of 25mb upload and internet speed.* Dedicate full attention to the job duties and communication with others during working hours.* Adhere to break and attendance schedules agreed upon with supervisor.* Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.Remote Work Capability* On-Site; No RemoteScope* No Supervisory Responsibility* No Budget Responsibility No Budget ResponsibilityPhysical Demands* Balancing: Occasionally 1-3 Hours* Carrying: Occasionally 1-3 Hours* Climbing (Stairs): Rarely less than 1 hour* Crawling: Rarely less than 1 hour* Crouching: Rarely less than 1 hour* Eye/Hand/Foot Coordination: Frequently 3-5 Hours* Feeling: Rarely less than 1 hour* Grasping (Fine Motor): Frequently 3-5 Hours* Grasping (Gross Hand): Occasionally 1-3 Hours* Handling: Occasionally 1-3 Hours* Hearing: Occasionally 1-3 Hours* Kneeling: Rarely less than 1 hour* Lifting: Occasionally 1-3 Hours up to 25 lbs* Operate Foot Controls: Rarely less than 1 hour* Pulling: Occasionally 1-3 Hours up to 25 lbs* Pushing: Occasionally 1-3 Hours up to 25 lbs* Reaching (Forward): Occasionally 1-3 Hours up to 25 lbs* Reaching (Overhead): Occasionally 1-3 Hours up to 25 lbs* Repetitive Motions: Frequently 3-5 Hours* Sitting: Frequently 3-5 Hours* Standing: Occasionally 1-3 Hours* Stooping: Rarely less than 1 hour* Talking: Occasionally 1-3 Hours* Walking: Occasionally 1-3 HoursPhysical Demand Comments: Pulling, pushing, sitting and walking frequency will vary based on service areas. Working Conditions* Burn: Rarely less than 1 hour* Chemical: Rarely less than 1 hour* Combative Patients: Occasionally 1-3 Hours* Dusts: Rarely less than 1 hour* Electrical: Rarely less than 1 hour* Explosive: Rarely less than 1 hour* Extreme Temperatures: Rarely less than 1 hour* Infectious Diseases: Occasionally 1-3 Hours* Mechanical: Rarely less than 1 hour* Needle Stick: Rarely less than 1 hour* Noise/Sounds: Occasionally 1-3 Hours* Other Atmospheric Conditions: Rarely less than 1 hour* Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour* Radiant Energy: Rarely less than 1 hour* Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour* Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour* Hazards (other): Rarely less than 1 hour* Vibration: Rarely less than 1 hour* Wet and/or Humid: Rarely less than 1 hourStormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.