Registrar (Flint Hills) - Patient Access - FT - Day

800 SVH Flint Hills, LLC; Kansas; On-site; USD 28,000 - 42,000; Full time

Job summary

Stormont Vail Health in Kansas seeks a Registration staff member to greet patients and visitors, collect demographic and insurance information, and perform check-in and admission tasks with a focus on accuracy and patient service.

The role includes scheduling follow-ups, handling financial discussions, verifying identity, and maintaining HIPAA confidentiality in line with Stormont Vail policies while supporting referrals and provider scheduling.

Qualifications

• 1 year experience in customer service.
• Experience in a healthcare setting preferred.
• Knowledge of patient rights and Medicare guidelines preferred.

Responsibilities

• Register patients including demographic and insurance information.
• Obtain signatures on documents and schedule follow-ups.
• Assist with check-in, admission, and patient data entry.
• Provide patient estimates and manage payment discussions.
• Validate patient identity and maintain confidentiality in line with Stormont Vail policies.
• Support referrals and update provider schedules as needed.

Skills

Customer service

Communication

HIPAA knowledge

Problem solving

Education

High School Diploma / GED

Associate's Degree

Job description

Position Status: Full time Shift: First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week: 40 Job Information Exemption Status: Non-Exempt

A Brief Overview

Registration staff graciously greet all patients and visitors to Stormont Vail. Provide a positive image to customers by creating a friendly atmosphere while collecting all necessary patient and visit related information in a courteous manner for the visit. Complete clerical and reception duties in a welcoming fashion focused on meeting customer needs. Completes process workflows and financial discussions in an efficient manner while adhering to organizational and regulatory standards.

Education Qualifications

High School Diploma / GED Required Associate's Degree Preferred

Experience Qualifications

1 year Experience in customer service. Required Experience in a healthcare setting. Preferred

Preferred Skills and Abilities

Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines. (Preferred proficiency) Identifying problems and reviewing related information to develop and evaluate options and implement solutions. (Preferred proficiency) Able to learn and understand basic medical terminology used in the department. (Preferred proficiency)

What you will do

Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail. Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents. Schedule follow-up appointments if applicable. Complete check-in and admission functions based on service area. Complete financial discussions including providing patient estimates and payment collections. Validate patient identity and apply patient safety armbands. Assist patients in completing state required documentation and database entry based on service area. Answer department phone, answer questions or transfer caller to appropriate area as needed. Provide and explain all required handouts as appropriate. Complete basic real time eligibility insurance validation. Complete various clerical and office duties as required based on department. Such as FMLA paperwork, prepping charts for provider, and patient questionnaire. Update provider schedules as needed based off department. Help with referrals if needed based off department. Understand and follow the Stormont Vail confidentiality policy, always maintaining the confidentiality of patients, co-workers and volunteers. Required for All Jobs Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned.

Patient Facing Options

Position is Patient Facing

Remote Work Guidelines

Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. Stable access to electricity and a minimum of 25mb upload and internet speed. Dedicate full attention to the job duties and communication with others during working hours. Adhere to break and attendance schedules agreed upon with supervisor. Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

On-Site; No Remote Scope No Supervisory Responsibility No Budget Responsibility No Budget Responsibility

Physical Demands

Balancing: Frequently 3-5 Hours Carrying: Frequently 3-5 Hours Climbing (Ladders): Rarely less than 1 hour Climbing (Stairs): Rarely less than 1 hour Crawling: Rarely less than 1 hour Crouching: Frequently 3-5 Hours Eye/Hand/Foot Coordination: Frequently 3-5 Hours Feeling: Frequently 3-5 Hours Grasping (Fine Motor): Frequently 3-5 Hours Grasping (Gross Hand): Frequently 3-5 Hours Handling: Frequently 3-5 Hours Hearing: Continuously greater than 5 hours Kneeling: Occasionally 1-3 Hours Lifting: Occasionally 1-3 Hours up to 25 lbs Pulling: Occasionally 1-3 Hours up to 25 lbs Pushing: Occasionally 1-3 Hours up to 25 lbs Reaching (Forward): Occasionally 1-3 Hours up to 25 lbs Reaching (Overhead): Occasionally 1-3 Hours up to 25 lbs Repetitive Motions: Continuously greater than 5 hours Sitting: Continuously greater than 5 hours Standing: Occasionally 1-3 Hours Stooping: Occasionally 1-3 Hours Talking: Continuously greater than 5 hours Walking: Occasionally 1-3 Hours

Working Conditions

Combative Patients: Rarely less than 1 hour Dusts: Occasionally 1-3 Hours Infectious Diseases: Occasionally 1-3 Hours Noise/Sounds: Frequently 3-5 Hours Other Atmospheric Conditions: Occasionally 1-3 Hours Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour Hazards (other): Rarely less than 1 hour Vibration: Rarely less than 1 hour

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

Stormont Vail Health is a nonprofit integrated health system that has been serving the health care needs of Kansas for more than 130 years. Stormont Vail has been recognized as a Magnet organization since 2009 by the American Nurses Credentialing Center. It is composed of Stormont Vail Hospital, a 586-bed acute care hospital, and Cotton O’Neil Clinic, a multi-specialty physician group with more than 500 providers, which includes more than 250 physicians. Nearly 5,300 employees provide care and support services for patients in the hospital and 35 other locations, including the Cotton O’Neil Heart Center, Cancer Center, Diabetes & Endocrinology Center, Digestive Health Center, Pediatrics clinics and 10 regional primary care clinics. Stormont Vail Health is committed to its mission of improving the health of the community by being a national leader in providing compassionate, high quality and efficient integrated care through collaboration that results in a healthier community.