Registrar (Full-time, 3-11:30PM)

CHS Career Site; Jackson (MS); On-site; USD 32,000 - 52,000; Full time

Job summary

CHS Career Site is seeking a Registrar to support patient care by accurately capturing and verifying demographic and insurance information during in-person and telephone interactions. The role ensures a seamless registration process by scheduling procedures, securing authorizations, and maintaining complete patient records, while delivering exceptional customer service.

The Registrar will interact with patients and families, verify insurance, pre-register patients, collect financial estimates,

Qualifications

• 0-2 years of experience in healthcare registration or front desk.
• Post secondary education in medical/healthcare administration preferred.
• Knowledge of insurance verification and basic medical terminology.

Responsibilities

• Interact with patients and families to address questions and provide courteous, timely assistance.
• Coordinate schedules based on procedure requirements and staffing needs.
• Register patients by obtaining accurate demographic information and pre-registering where applicable.
• Verify insurance eligibility and capture correct health insurance details.
• Collect and record patient financial responsibility estimates.
• Communicate operative reports to physician offices as needed.
• Maintain registration documentation and patient medical records.
• Collect co-pays or deductibles and inform patients of financial obligations.
• Assist patients with understanding insurance requirements and questions.
• Document consent forms appropriately when patients cannot sign.
• Ensure proper patient identification before leaving the department.
• Answer and return phone calls professionally.
• Perform other duties as assigned.
• Maintain regular and reliable attendance.
• Comply with policies and standards.

Skills

Customer service

Attention to detail

Interpersonal skills

Insurance verification

Education

Post secondary education in medical/healthcare administration

Tools

EHR software

Registration software

Job description

Job Summary

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.

Essential Functions

• Interacts with patients and their families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role preferred

Knowledge, Skills and Abilities

• Knowledge of insurance verification and basic medical terminology.
• Ability to maintain accuracy and attention detail in a fast-paced environment.
• Familiarity with electronic health record (EHR) systems and registration software.
• Ability to manage sensitive and confidential information appropriately.
• Effective interpersonal skills to work with patients, families and healthcare teams.