Registrar and Recruitment Associate

Paycom; Washington (District of Columbia); On-site; USD 51,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement

PSLF eligibility

Paid leave

Paid holidays

Professional development funding

Flexible schedule

Job summary

Academy of Hope Adult Public Charter School in Washington, DC is seeking a Registrar & Recruitment Specialist to drive admissions and recruitment efforts for adult learners across Ward 5 or Ward 8. You will manage outreach, enrollment documentation, and data integrity while supporting learners through the enrollment journey.

The role emphasizes strong communication, cultural humility, and collaboration with community partners, with flexible scheduling including some evenings.

Qualifications

• 1–3 years in admissions, enrollment, advising, sales, customer service, or related role.
• Strong communication and ability to make high-volume phone calls.
• Experience with diverse populations, multilingual learners, and literacy challenges.
• Proficient in Microsoft Office and Google Suite; Salesforce experience preferred.
• Excellent organizational skills, ability to meet deadlines and multitask.
• Two evenings per week availability; occasional weekends may be required.
• Commitment to AoH’s mission and learner-centered environment.

Responsibilities

• Develop and implement targeted recruitment strategies for prospective adult learners in Washington, DC.
• Serve as first point of contact for prospective learners, handle inquiries, and greet walk-ins.
• Plan, coordinate, and execute recruitment events (Open Houses, information sessions, workshops).
• Coordinate volunteers and Territory Representatives and provide ongoing training.
• Guide applicants through the application, intake, and enrollment process.
• Assist learners with literacy/language/barrier challenges in enrollment requirements.
• Monitor application completion and support movement through enrollment funnel.
• Monitor and report enrollment data and maintain accurate records in Salesforce and other databases.
• Ensure OSSE compliance through enrollment file reviews.
• Build relationships with community organizations and workforce partners.
• Provide general admissions team administrative support.

Education

High school diploma

Tools

Salesforce

Job description

Job Details: Level: Entry, Job Location: Ward 5 or Ward 8 - Washington, DC 20018, Position Type: Full Time, Education Level: High School, Salary Range: $50,822.80 - $78,297.70 Salary, Travel Percentage: Negligible, Job Shift: Day, Job Category: Education, Academy of Hope Adult Public Charter School (AoH)

Professional · Full-Time · Non-Exempt

Salary Range: $50,822.80 – $78,297.70 (based on experience and qualifications)

Location: Ward 5 or Ward 8 (Assigned based on learner need; campus assignment may rotate during employment)

About Academy of Hope

Founded in 1985, Academy of Hope Adult Public Charter School (AoH) provides adult learners in Washington, D.C. with opportunities to build academic skills, earn high school credentials, grow workforce competencies, and progress toward economic mobility. We proudly serve a diverse population of adult learners and are committed to equity, access, and excellence in adult education.

We are seeking an experienced and mission-driven Registrar & Recruitment Specialist to support our admissions efforts, strengthen community recruitment, and guide prospective learners through the full application and enrollment process.

Position Overview

The Registrar & Recruitment Specialist plays a key role in building the adult learner pipeline, providing high-quality support to prospective students, and ensuring accurate and compliant enrollment documentation. The position combines student recruitment, outreach, data management, community engagement, and administrative responsibilities. The role may be assigned to either campus based on organizational need and may rotate between Ward 5 and Ward 8 during employment.

This position requires strong communication skills, cultural humility, excellent organization, and the ability to support adult learners with a wide range of needs and backgrounds.

Essential Duties and Responsibilities

Student Recruitment and Outreach

• Develop and implement targeted recruitment strategies to engage prospective adult learners across Washington, D.C.
• Serve as the first point of contact for prospective learners, including answering calls, greeting walk-ins, and responding to inquiries.
• Plan, coordinate, and execute recruitment events such as Open Houses, Information Sessions, workshops, and community engagement activities.

Territory Representative Support

• Coordinate and support volunteers and Territory Representatives assigned to designated D.C. wards.
• Provide training, tools, and ongoing communication to ensure strong representation and outreach performance.

Application and Enrollment Support

• Guide prospective learners through the application, intake, and documentation process.
• Assist learners who may have literacy, language, speech, or technology barriers in completing enrollment requirements.
• Monitor application completion and follow up with prospective learners to support movement through the enrollment funnel.

Data, Tracking, and Compliance

• Monitor and report on application completion rates, conversion data, and enrollment trends.
• Input and maintain accurate and timely data in Salesforce and other databases.
• Conduct enrollment file reviews to ensure compliance with OSSE requirements, internal policies, and term audit expectations.

Community Engagement

• Build and maintain relationships with community organizations, workforce partners, agencies, and local stakeholders.
• Represent AoH at community events, resource fairs, and recruitment partnerships.

Administrative and Departmental Support

• Provide general administrative support to the Admissions team.
• Assist with verification of enrollment documentation, enrollment tracker updates, and learner communications.
• Ensure accurate record-keeping for enrollment, verification, and reporting.

Qualifications: Qualifications

• 1–3 years of experience in admissions, enrollment, advising, sales, customer service, or other transferable experience.
• Strong communication skills and comfort making high-volume phone calls.
• Experience working with diverse populations, including multilingual learners, returning citizens, and learners with limited literacy.
• Proficiency with Microsoft Office and Google Suite; CRM experience (Salesforce) preferred
• Strong organizational skills with the ability to meet deadlines, prioritize tasks, and manage multiple responsibilities.
• Ability to work at least two evenings per week; occasional weekend availability is required.
• Commitmentto AoH’s mission and to working in a culturally responsive, learner-centered environment.

Work Schedule and Environment

• This position requires afternoon and evening hours weekly.
• Occasional weekends are required for community outreach and recruitment efforts.
• Work location may rotate between Ward 5 and Ward 8 based on learner needs and operational requirements.
• AoH operates in a professional, supportive environment and values teamwork, innovation, and independence.

Compensation and Benefits

Academy of Hope Adult Public Charter School (AoH) is a mission-driven organization committed to providing high-quality educational opportunities, workforce pathways, and holistic support to adult learners across the District of Columbia. AoH is equally committed to supporting its staff through a comprehensive and competitive benefits package that promotes health, financial stability, professional growth, and work–life balance.

AoH offers a competitive salary within the range of $50,822.80 – $78,297.70 for this position. Salary placement within this range is determined by a candidate’s relevant experience, demonstrated competencies, and alignment with the required qualifications.

Our employees enjoy medical, dental, and vision insurance, employer-paid life and disability coverage, access to 403(b) retirement matching, and eligibility for Public Service Loan Forgiveness (PSLF). We offer generous paid leave, paid holidays, and a flexible schedule aligned with program needs. AoH invests deeply in employee development through professional development funding, leadership training, internal career pathways, and access to workshops and certifications.

Our work environment prioritizes collaboration, innovation, and equity. AoH maintains a strong commitment to diversity and inclusion, fosters a supportive culture, and provides opportunities to work closely with community partners and local organizations. Depending on the role, hybrid work options may be available with approval of senior leadership. Joining AoH means becoming part of a team dedicated to improving outcomes for adult learners while receiving robust organizational support to grow and thrive professionally.