Registrar

Mercy Medical Center - Cedar Rapids; Cedar Rapids (IA); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

Mercy Medical Center - Cedar Rapids is seeking a Registration Clerk to initiate and complete patient registrations, verify information, and coordinate with insurance for admission certification. The role supports the Mercy Touch through courteous interactions with patients, families, and staff.

A minimum of one year in admission processing is required, with preference for EPIC software experience. Strong communication, discretion, and the ability to work with minimal supervision are essential.

Qualifikationen

• Minimum of one year admission processing within Mercy Medical Center required.
• High School Diploma or equivalent required.
• Preferred knowledge of EPIC software.
• Excellent interpersonal skills.
• Excellent written and verbal communication skills.
• Ability to work with minimal to no supervision.

Aufgaben

• Initiates the patient record by interviewing patients or a representative.
• Ensures the registration is complete and initiates follow-up if needed.
• Contacts insurance companies to obtain admission certification when required.
• Maintains awareness of potential emergencies and alerts appropriate staff.
• Performs preregistration of patients when possible.
• Covers for the Night Operator when needed.
• Participates in training new Registrars; supports new staff orientation.
• Attends staff meetings regularly.
• Handles confidential information with discretion and diplomacy.

Kenntnisse

Interpersonal communication

Time management

Attention to detail

Discretion and diplomacy

Teamwork

Ausbildung

High School Diploma or equivalent

Tools

EPIC software

Microsoft Office

Jobbeschreibung

Work ShiftVariable/Rotating ShiftsScheduled Weekly Hours0SummaryThis position supports Mercy's philosophy of patient centered care by demonstrating the \"Mercy Touch\" with all patients, families, visitors, physicians, office staff, co-workers and others she/he come in contact with through the practice of the Service Excellence Performance Standards. She/he is responsible for initiating an accurate and complete registration and making required edits on these registrations. For patient with missing registration information, the registrars are responsible for initiating needed follow-up. All registrars must maintain an awareness of patient privacy and confidentiality.Job DescriptionJob DutiesInitiates the patient record by interviewing patients or a representative. The record is created by either entering the information as new, or verifying the information from the previous record.Ensures the registration is complete, and, if not able to complete, initiates the necessary follow-up.Contacts insurance companies, when required, to obtain admission certification.Maintains an awareness of what could be an emergency and alerts the Triage Nurse or Trauma Center Nurse of possible emergencies.Maintains departmental functions when computer is not operating.Maintains patient records by discharging, editing, transferring and completing other needed functions.Covers for the Night Operator when he/she is out of the area, handling calls and emergencies as needed.Performs the registration function in a disaster situation.Performs preregistration of patients and works on this function when possible.Works with the volunteers and assists them when needed.Participates in training new Registrars; and is supportive of new staff, working for their successful orientation.Seeks out opportunities to advance themselves either through classes, taking on additional projects, etc.Attends staff meetings regularly(10 out of 12 times), unless called upon to provide coverage for other staff members to attend.Demonstrates a positive attitude not only to management but also to colleagues.Offers to pick up additional hours/stay late to help out colleagues in need on a regular basis.Must pass the internal exam.Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.Knowledge, Skills and AbilitiesPreferred knowledge of EPIC software.Preferred proficiency in Microsoft Office products.Proficient in operation of computer, calculator, filing systems, copy/fax machines and telephone system.Excellent interpersonal skills.Excellent written and verbal communication skills.Excellent public relations and human relations - exemplifies The Mercy Touch.Excellent organizational and time management skills.Critical thinking and attention to detail.Exhibits good judgement.Handles confidential information with discretion and diplomacy.Commitment to life-long learning, e.g. willingness to learn/upgrade skills related to duties.Handles emergency situations.Works with volunteer staff.Flexibility and dependability, works well with a wide variety of individuals and leadership styles.Ability to work with minimal to no supervision.Professional ExperienceMinimum of one year admission processing within Mercy Medical Center required.EducationHigh School Diploma or equivalent required.Licensure, Certification, RegistrationN/APhysical RequirementsSedentary: Exert up to 10 lbs. of force occasionally and/or a minute amount frequentlyLight: Exert up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently.Pay Rate TypeHourlyMercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.