Registrar

JCC of Greater Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

The JCC of Greater Pittsburgh is seeking a Registration Clerk to support registrations for overnight camp, day camp, specialty camps, and other programming. You will help ensure accurate processing and top-tier service at every step.

This role requires a Bachelor’s degree and at least two years in a customer service or sales environment, with Salesforce experience considered a plus. Position supports the Registration & Customer Service Coordinator and works closely with multiple departments.

Qualifications

• Bachelor’s degree in Communications, Business, Human Services, or related field, or equivalent combination of education and/or experience and at least two years experience in a customer service/sales environment.
• Experience in the use of Salesforce preferred.

Responsibilities

• Process registrations accurately and in a timely manner following agency policies.
• Assist with processing program withdrawals, cancellations or changes promptly and accurately.
• Assist with staff training to ensure customer service standards are exceeded for all customers.
• Ensure account accuracy, produce tax statements and account reconciliations.
• Generate reports and documentation as needed and/or required.

Skills

Customer service

Sales

Communication

Education

Bachelor’s Degree in Communications, Business, Human Services, or related field

Tools

Salesforce

Job description

POSITION SUMMARY:

Responsible for providing excellent customer service to both external and internal customers by assisting with registrations throughout the agency including, but not limited to overnight camp, day camp, specialty camps, and other JCC programming (swim, sports, etc.).

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Ensures incoming registrations are processed in an accurate and timely manner while adhering to agency policies and procedures.
• Assists Registration & Customer Service Coordinator with processing program withdrawals, cancellations or changes in an accurate and timely manner.
• Assists Registration & Customer Service Coordinator with training of staff to ensure that customer service standards are exceeded for both internal and external customers.
• Ensures account accuracy, produces tax statements and account reconciliations.
• Assists Registration & Customer Service Coordinator with program declines, collections on account balances, programs, and memberships.
• Serves on interdisciplinary team (finance and marketing) and is a resource to staff in creation of or access to class rosters, mailing lists and other related requests.
• Ensures data accuracy between Traction Rec and third party software, CampMinder.
• Enforces agency policies as it relates to staff memberships and accounts.
• Works effectively with other key JCC departments to provide effective and efficient service delivery.
• Ability to define problems, develop solutions, collect data, establish facts, and draw valid conclusions.
• Ability to manage and balance a variety of responsibilities in a fast-paced environment under tight time constraints.
• Ensures adherence to and integration of the agency core values (shared lenses) Masa (reflection, return & renewal), B’Tzelem Elohim (dignity and potential), B’rit (belonging & commitment), Hit’orerut (amazement & gratitude), D’rash (inquiry, dialogue & transmission), K’dushah (intentionality & presence) and Tikkun Olam (responsibility).
• Recognizes that the JCC of Greater Pittsburgh gathers individuals representing diverse backgrounds, beliefs, and practices.
• Creates a warm and welcoming environment.
• Maintains a high degree of organization and attention to details.
• Adheres to Jewish Community Center of Greater Pittsburgh policies and procedures.
• Actively supports and participates in continuous intra-departmental and agency-wide quality improvement processes. “Everyone, Every Day, Closer to Better”.
• Actively promotes and maintains agency customer service standards.
• Ensures compliance with all state, federal and local regulating agencies.
• Generates necessary reports and documentation as needed and/or required.
• Ability to communicate verbally and in writing.
• Ability to operate personal computers (hardware and software).
• Ability to work evenings, weekends, and holidays, as required.
• Ability to travel, as needed.
• Ability to perform other related duties, as needed and/or required.

(These responsibilities are not to be construed as a complete statement of all duties performed.)

ESSENTIAL JOB DUTIES:

While performing the above duties, this position routinely requires handling persons and/or objects and moving safely throughout the building. This position may include walking, sitting, climbing, balancing, stooping, kneeling, crouching and crawling. This position requires communicating, either verbally or in writing. This position frequently requires moving items weighing up to 25 pounds. This position occasionally requires moving items weighing up to 50 pounds. Must be able to complete all essential functions of the job with or without reasonable accommodations.

SUPERVISION EXERCISED:

None

SUPERVISION RECEIVED:

Supervision from Registration & Customer Service Coordinator

QUALIFICATIONS:

Bachelor’s Degree in Communications, Business, Human Services, or related field, or equivalent combination of education and/or experience and at least two years experience in a customer service/sales environment. Experience in the use of Salesforce preferred.

CERTIFICATIONS:

PA Criminal History Clearance

PA Child Abuse Clearance

FBI Clearance

PA Mandated Reporter Training

First Aid/CPR Certification

Equal Opportunity employer