Registrar

Health & Hospital of Marion County; Indianapolis (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Registrar to serve as the first point of contact for patients. This vital role involves ensuring an efficient flow of operations within the hospital setting, from validating patient information to managing insurance processes. The ideal candidate will possess exceptional customer service skills and a keen attention to detail, ensuring that every patient interaction reflects the organization's commitment to care. Join a recognized leader in health services that prioritizes community benefit and offers a supportive work environment, where your contributions will make a significant impact on patient experiences and outcomes.

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Professional Development Opportunities

Qualifications

• Minimum of one year experience in business or health information management.
• High School Diploma or GED required with preferred Associate's degree.

Responsibilities

• Registers patients and validates demographic information.
• Adheres to quality standards and collects payments as necessary.
• Interacts professionally with patients and staff.

Skills

Customer Service Skills

Patient Interviewing Skills

Knowledge of Insurance Processes

Analytical Skills

Attention to Detail

Communication Skills

Education

High School Diploma or GED

Post-secondary Education in Business

Associate's Degree

Tools

EHR Registration System

Windows Systems

Web-based Applications

Office Equipment

Job description

Division: Eskenazi Health

Sub-Division: Hospital

Req ID: 23053

Schedule: Full Time

Shift: Days

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status: Non-Exempt

Job Role Summary

The Registrar often serves as the first contact patients have with the system. The Registrar adapts activities/behaviors to reflect and ensure adequate service appropriate to the age of the patients served (i.e. neonatal, infant, pediatric, preschool, school-age and adolescent, and adult and geriatric). This role also performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the clinic/hospital/ED/office setting.

Essential Functions and Responsibilities

• Proactively contributes to Eskenazi Health’s mission: Advocate, Care, Teach, and Serve with special emphasis on the vulnerable population of Marion County.
• Registers patients by validating demographic information, identification of appropriate payer sources, executing general consent form authorizing treatment and securing and imaging appropriate documents (photo ID, insurance cards, etc.) into OnBase Front Office Scanning.
• Adheres to all quality and productivity standards defined by the department.
• Collects prepayment for pending services (when applicable) and co-pays as defined by patient insurances.
• Reconciles the cash drawer.
• Ability to work in any Patient Access area.
• Follows appropriate policies and procedures in production at each area.
• Matches and retrieves appropriate patient from EHR.
• Establishes priorities, meets deadlines, and follows written and verbal instructions.
• Follows downtime manual processes with little or no supervision.
• Interacts with local, state, and federal officers and inmates to identify appropriate payer sources.
• Directs patients to financial counselors when no payer is identified and/or patient has outstanding balance.
• Creates a referral or schedules an appointment with Financial Counseling.
• Informs patient and/or family of the patient obligation policy.
• Determines if reason for visit is accident related (worker’s compensation, automobile accident).
• Accountability for accuracy of data collected and entered in systems.
• Electronically or telephonically verifies patient's insurance eligibility and benefits.
• Utilizes Experian system to verify address provided by patient.
• Interacts with clinical and non-clinical staff in a professional, efficient, and friendly manner.
• Adapts activities/behaviors to reflect and ensure adequate service appropriate to the age of the patients served.

Job Requirements

Minimum of one (1) year experience in business, office management or health information management. High School Diploma or GED with post-secondary education courses or certification in business, computers, and Office Management. Associate's degree preferred.

• Must complete outpatient registration program and pass the exam with a score of 80% or higher.

Knowledge, Skills & Abilities

• Exceptional customer service and patient interviewing skills.
• Working knowledge of insurance and third-party payers, patient billings and accounts processes.
• Knowledge and ability to use remote terminals, EHR registration system, Windows systems, and web-based applications.
• Must be able to demonstrate knowledge of business applications and standard office equipment.
• Demonstrates a positive demeanor and good oral/written communication skills with the ability to use age appropriate communications, and be professional in both appearance and approach.
• Must be detail oriented, possess appropriate mathematical skills, and have analytical skills to resolve registration issues.
• Maintains 98% accuracy on registration data audits.
• Exceptional patient interviewing skills.

Accredited by The Joint Commission and named as one of Indiana’s best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.