Registrar

Community Health Systems; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Systems is seeking a Registrar to support patient care by accurately capturing and verifying demographic and insurance information. The role includes scheduling procedures, pre-registering patients, and maintaining complete medical records with excellent customer service.

Responsibilities also cover verifying insurance, obtaining authorizations, collecting financial estimates, and documenting interactions with patients and physician offices.

Qualifications

• High school graduate; post-secondary training in medical/healthcare administration preferred.
• 0–2 years in a healthcare setting including patient registration or front desk/admissions required.
• Experience in a customer service role preferred.

Responsibilities

• Capture and verify demographic and insurance information for patients.
• Schedule procedures and pre-register patients with accurate data.
• Verify insurance eligibility and obtain required authorizations.
• Collect and record patient financial responsibility estimates.
• Maintain organized patient records and communicate with physician offices.
• Take patient co-pays or deductibles and inform patients of obligations.
• Assist patients regarding insurance requirements and questions.
• Ensure patient identification with armbands and proper signing procedures.
• Respond to phone inquiries with professionalism and courtesy.

Skills

Insurance verification

Attention to detail

Interpersonal skills

Customer service

Education

High School Diploma or equivalent

Post-secondary education preferred

Tools

EHR systems

Registration software

Job description

Job Summary

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.

Essential Functions

• Interacts with patients and their families to address questions and provide courteous, timely assistance.


• Regulates schedules based on procedure requirements, physician availability, and staffing needs.


• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.


• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.


• Collects and records patient financial responsibility estimates as applicable.


• Communicates operative reports daily to appropriate physician offices.


• Compiles and organizes registration documentation to ensure completion of patient medical records.


• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.


• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.


• Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.


• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.


• Answers and returns phone calls, addressing questions with professionalism and courtesy.


• Performs other duties as assigned.


• Maintains regular and reliable attendance.


• Complies with all policies and standards.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred


• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required


• 0-2 years of experience in a customer service role preferred

Knowledge, Skills and Abilities

• Knowledge of insurance verification and basic medical terminology.


• Ability to maintain accuracy and attention detail in a fast-paced environment.


• Familiarity with electronic health record (EHR) systems and registration software.


• Ability to manage sensitive and confidential information appropriately.


• Effective interpersonal skills to work with patients, families and healthcare teams.

Job Info

• Job Identification 161625


• Job Category Administrative Support


• Posting Date 08/24/2026, 05:03 PM


• Degree Level High School Graduate


• Job Schedule Full time


• Job Shift Night


• Locations 5890 Valley Rd, Birmingham, AL, 35235, US