Registered Pharmacy Technician Fulfillment Supervisor

Neovance; Memphis, Northern (TN, KY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

PTO / Flexible time off

Bonus where applicable

Job summary

Neovance in Memphis, TN is seeking a Registered Pharmacy Technician Supervisor to lead a fulfillment team on-site. You will oversee daily operations, ensure accuracy and compliance, and drive improvements to support patient access across programs.

The role requires a licensed Tennessee Pharmacy Technician, 5+ years in pharmacy settings with leadership experience, and a focus on quality, coaching, and collaboration with pharmacists and program managers.

Qualifications

• Tennessee Board of Pharmacy Registered Pharmacy Technician license.
• High School Diploma or equivalent; Bachelor's degree preferred.
• At least 5 years pharmacy technician experience, preferably in fulfillment or high-volume environments.
• At least two years in a lead or supervisor role in a similar environment.

Responsibilities

• Manage daily operations – oversee technician schedules, workflow, overtime, and time-off.
• Ensure quality and compliance – verify daily tasks meet program requirements and SOPs.
• Resolve operational issues – review deficiencies, submit IT tickets, identify staffing needs and improvements.
• Develop team performance – coaching, performance reviews, and improvement plans.
• Ensure team readiness – interview, onboard, train, and maintain competency records.

Skills

Leadership

Organizational skills

Communication

Spanish language

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Pharmacy software

Job description

Job Category: Pharmacology

Requisition Number: REGIS001390

• Full-Time
• On-site

Locations

Showing 1 location

Memphis, TN 38118, USA

Description

Job Title:Registered Pharmacy Technician Supervisor

Hours: Monday–Friday schedule with flexible start times and shifts up to 10 hours

At Neovance, we’re transforming the patient experience by driving better outcomes through compassion, innovation, and operational excellence. With more than 30 years of experience partnering with the biopharmaceutical industry, we deliver agile, technology-enabled patient access solutions that help people start and stay on therapy.

Our expertise spans HUB services, patient assistance programs, field reimbursement, nursing, and non-commercial specialty pharmacy — each designed to remove barriers to care and ensure patients receive the therapies they need, when they need them. Today we support more than 2.5 million patients across 100+ brands in more than 25 therapeutic areas.

Guided by our values of Agility, Integrity, Tenacity, Unity, and Quality, we work as one Neovance team to optimize access, enhance adherence, and make a meaningful impact — one patient at a time.

The Opportunity:

Are you a licensed pharmacy technician with leadership experience ready to make a direct impact on patient care? As a Fulfillment Supervisor at Neovance, you’ll lead a team of fulfillment technicians, ensuring accurate and timely order processing while maintaining compliance and operational excellence. This role combines hands‑on leadership with strategic oversight, giving you the opportunity to shape processes, develop talent, and directly contribute to better patient outcomes.

What You’ll Do:

• Manage daily operations – Oversee technician schedules, workflow assignments, overtime authorization, and time‑off approvals to meet client processing requirements.
• Ensure quality and compliance – Verify technicians complete daily tasks according to program requirements, pharmacy SOPs, and procedural guidelines while monitoring efficiency and accuracy.
• Resolve operational issues – Review fulfillment processing deficiencies, submit IT service tickets, and identify staffing needs and process improvements.
• Develop team performance – Deliver regular coaching, conduct performance reviews, and manage performance improvement plans.
• Ensure team readiness – Participate in interviews, onboard new team members, monitor training completion, and maintain competency records for compliance.
• Drive continuous improvement – Participate in pharmacy quality initiatives and assist with developing, updating, and reviewing operational procedures.
• Handle escalations – Serve as primary contact for customer service issues, complete order reviews and data analysis requests from program managers and pharmacists and professionally resolve concerns.
• Track performance metrics – Partner with leadership to monitor and achieve program goals and operational targets.
• Oversee inventory management – Ensure proper handling and management of inventory by the fulfillment team.

What You’ll Bring:

Required Qualifications

• Tennessee Board of Pharmacy Registered Pharmacy Technician license
• High School Diploma or equivalent education (Bachelor’s degree preferred)
• At least 5 years of pharmacy technician experience, preferably in fulfillment or high-volume environments
• At least two years of experience in a lead or supervisor role in a similar environment

Preferred Qualifications

• Exceptional organizational and time management skills
• Strong leadership and communication abilities
• Proficiency with computer systems and pharmacy software
• Spanish language fluency

All job offers are determined based on a candidate’s location, skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Regular, full-time, or part-time employees working 30 or more hours per week are eligible for comprehensive benefits including:

• Medical, Dental, and Vision coverage
• Life Insurance
• Short- and Long-Term Disability
• 401(k) with a 5% company match with immediate vesting
• Personal Time Off (PTO) or Flexible Time Off (FTO)
• Company bonus where applicable

#LI-NV

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.