Registered Pharmacy Technician Fulfillment Supervisor

Neovance LP; Memphis (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Life Insurance

Short- and Long-Term Disability

401(k) with 5% company match

PTO or Flexible Time Off

Job summary

Neovance LP in Memphis, Tennessee seeks a Registered Pharmacy Technician Supervisor to lead a fulfillment team, ensuring accurate order processing and strict compliance with SOPs.

You will blend hands-on supervision with strategic process improvements, shaping procedures and coaching staff to enhance patient outcomes and overall efficiency.

Qualifications

• Must hold Tennessee Board of Pharmacy Registered Pharmacy Technician license.
• Must hold National Pharmacy Technician Certification (CPhT).
• High School Diploma or equivalent; Bachelor's degree preferred.
• At least 5 years of pharmacy technician experience, preferably in fulfillment or high-volume environments.
• At least 2 years in a lead or supervisor role in a similar setting.

Responsibilities

• Manage daily operations - oversee technician schedules, workflow assignments, overtime authorization, and time-off approvals to meet client processing requirements.
• Ensure quality and compliance - verify tasks per program requirements, SOPs, and guidelines while monitoring efficiency and accuracy.
• Resolve operational issues - review fulfillment deficiencies, submit IT tickets, identify staffing needs and process improvements.
• Develop team performance - deliver coaching, conduct performance reviews, and manage improvement plans.
• Ensure team readiness - participate in interviews, onboard new members, monitor training, maintain competency records.
• Drive continuous improvement - participate in quality initiatives and update operational procedures.
• Handle escalations - act as primary contact for customer service issues and resolve concerns.
• Track performance metrics - work with leadership to meet program goals and targets.
• Oversee inventory management - ensure proper handling and control of inventory.

Skills

Leadership

Communication

Pharmacy software

Spanish language

Education

High School Diploma or equivalent

Bachelor's degree preferred

Job description

Job Title: Registered Pharmacy Technician Supervisor

Location: Memphis, Tennessee

Hours: Monday-Friday schedule with flexible start times and shifts up to 10 hours

About Neovance:

At Neovance, we transform the patient experience by driving better outcomes through compassion, innovation, and operational excellence. With more than 30 years of experience partnering with the biopharmaceutical industry, we deliver agile, technology-enabled patient access solutions that help people start and stay on therapy.

Our expertise spans HUB services, patient assistance programs, field reimbursement, nursing, and non-commercial specialty pharmacy - each designed to remove barriers to care and ensure patients receive the therapies they need, when they need them. Today we support more than 2.5 million patients across 100+ brands in more than 25 therapeutic areas.

Guided by our values of Agility, Integrity, Tenacity, Unity, and Quality, we work as one Neovance team to optimize access, enhance adherence, and make a meaningful impact - one patient at a time.

The Opportunity:

Are you a licensed pharmacy technician with leadership experience ready to make a direct impact on patient care? As a Fulfillment Supervisor at Neovance, you'll lead a team of fulfillment technicians, ensuring accurate and timely order processing while maintaining compliance and operational excellence. This role combines hands‑on leadership with strategic oversight, giving you the opportunity to shape processes, develop talent, and directly contribute to better patient outcomes.

What You'll Do:

• Manage daily operations - Oversee technician schedules, workflow assignments, overtime authorization, and time‑off approvals to meet client processing requirements.


• Ensure quality and compliance - Verify technicians complete daily tasks according to program requirements, pharmacy SOPs, and procedural guidelines while monitoring efficiency and accuracy.


• Resolve operational issues - Review fulfillment processing deficiencies, submit IT service tickets, and identify staffing needs and process improvements.


• Develop team performance - Deliver regular coaching, conduct performance reviews, and manage performance improvement plans.


• Ensure team readiness - Participate in interviews, onboard new team members, monitor training completion, and maintain competency records for compliance.


• Drive continuous improvement - Participate in pharmacy quality initiatives and assist with developing, updating, and reviewing operational procedures.


• Handle escalations - Serve as primary contact for customer service issues, complete order reviews and data analysis requests from program managers and pharmacists and professionally resolve concerns.


• Track performance metrics - Partner with leadership to monitor and achieve program goals and operational targets.


• Oversee inventory management - Ensure proper handling and management of inventory by the fulfillment team.

What You'll Bring:

• Required Qualifications
  
  
  
  • Tennessee Board of Pharmacy Registered Pharmacy Technician license
  
  
  • National Pharmacy Technician Certification (CPhT)
  
  
  • High School Diploma or equivalent education (Bachelor's degree preferred)
  
  
  • At least 5 years of pharmacy technician experience, preferably in fulfillment or high-volume environments
  
  
  • At least two years of experience in a lead or supervisor role in a similar environment
  
  
  
  


• Preferred Qualifications
  
  
  
  • Exceptional organizational and time management skills
  
  
  • Strong leadership and communication abilities
  
  
  • Proficiency with computer systems and pharmacy software
  
  
  • Spanish language fluency
  
  
  
  

Compensation & Benefits:

All job offers are determined based on a candidate's location, skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Regular, full-time, or part-time employees working 30 or more hours per week are eligible for comprehensive benefits including:

• Medical, Dental, and Vision coverage


• Life Insurance


• Short- and Long-Term Disability


• 401(k) with a 5% company match with immediate vesting


• Personal Time Off (PTO) or Flexible Time Off (FTO)


• Company bonus where applicable

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.