Registered Nurse - Transfer Center

SSM Health; Madison (WI); On-site; USD 72,000 - 100,000; Full time

Job summary

SSM Health is seeking a Registered Nurse to lead patient transfers from various facilities into our Transfer Center. The role emphasizes rapid response to inquiries, accurate documentation, and coordination with receiving hospitals to ensure safe, timely admissions.

The ideal candidate brings five years of RN experience in acute care, oversees transfer processes, and maintains strong inter-facility relationships. This is a full-time, on-site position with rotating shifts and weekend coverage.

Qualifications

• RN license in IL/MO/WI per location.
• Experience in acute care hospital settings preferred.
• Strong customer service and documentation skills required.

Responsibilities

• Facilitates, tracks and documents all hospital transfers in a patient-centered Transfer Center.
• Responds promptly to calls with professional, patient-focused communication.
• Collaborates with facilities based on services, geography, capacity and approvals.
• Follows EMTALA-related protocols and policies.
• Communicates patient condition and ETA to prepare receiving teams.

Skills

RN experience

Customer service

Documentation

Collaboration

Education

Graduate of accredited school of nursing

Job description

Job Highlights

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

It's more than a career, it's a calling

WI-SSM Health West Beltline

Worker Type

Regular

Job Highlights

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

Department

Transfer Center

Schedule

Full-Time, 36 hours per week, Variable Shifts (7a, 9a, 11a), Every 3rd Weekend Rotation

Job Summary

Responsible at the Region level for facilitating appropriate patient transfers into SSM Health from other healthcare facilities, physician offices and clinics.

Job Responsibilities and Requirements

Primary Responsibilities

• Practices in customer centric Transfer Center, responsible for facilitating, tracking and documenting all hospital transfers.
• Responds to phone calls quickly, demonstrating good customer service skills and manages the call queue, maintains composure and customer-centric communication with challenging callers.
• Collaborates with the appropriate facility based on services required, geography, facility capacity/capability, and obtains appropriate medical and administrative approvals.
• Follows specific protocols, policies, and utilizes established resources demonstrating an understanding of the program requirements including regulatory requirements for Emergency Medical Treatment and Labor Act (EMTALA).
• Relays information concerning the medical condition of the patient and the estimated time of arrival, to prepare physicians and facilities to receive patients, this includes working collaboratively with patient placement and other team members ensuring appropriate patient admission and placement and to implement plan of care.
• Uses problem solving skills, combined with established department processes to determine the best course of action which will be satisfactory to the patient, the physician, and the hospital.
• Enters and maintains accurate database of information for transferred patients. Accurately documents and monitors all activities associated with the transfer from the initial physician referral to inpatient admission and patient placement.
• Establishes and maintains a high degree of awareness and knowledge and relationships of hospitals' medical staff, services, and special programs, as well as with participating affiliate and rural partners for SSM Health.
• As an SSM Health nurse, I will demonstrate the professional nursing standards defined in the professional practice model. Uses the ANA Code of Ethics for Nurses to guide his/her response to the current and evolving health and nursing needs of our patients and our patient populations.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

Education

• Graduate of accredited school of nursing or education equivalency for licensing

Experience

• Five years registered nurse experience in acute care hospital setting

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

State of Work Location: Illinois

• Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR)

State of Work Location: Missouri

• Registered Nurse (RN) Issued by Compact State
• Or
• Registered Nurse (RN) - Missouri Division of Professional Registration
• And
• FUTURE - Registered Professional Nurse (RN) within 6 months - Illinois Department of Financial and Professional Regulation (IDFPR)
• Or
• Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR)

State of Work Location: Oklahoma

• Registered Nurse (RN) Issued by Compact State
• Or
• Registered Nurse (RN) - Oklahoma Board of Nursing (OBN)

State of Work Location: Wisconsin

• Registered Nurse (RN) Issued by Compact State
• Or
• Registered Nurse (RN) - Wisconsin Department of Safety and Professional Services

Work Shift

Rotating Shift (United States of America)

Job Type

Employee

Department

8092010069 Transfer Center WI

Scheduled Weekly Hours

36

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.