Registered Nurse - Patient Transfer Center

SSM Health; St. Louis (MO); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Sign-on bonus eligibility

Job summary

SSM Health is seeking an RN to join the Transfer Center and coordinate patient transfers from external facilities, physician offices and clinics. The role emphasizes timely communication, multidisciplinary collaboration, and adherence to EMTALA and transfer protocols.

Ideal candidates have 5+ years of RN experience in acute care and possess RN licensure in Illinois or other applicable states. The position works night shifts with a 36-hour weekly schedule, and a sign-on bonus may be available.

Qualifications

• Five years registered nurse experience in acute care hospital setting.
• Graduate of accredited school of nursing or education equivalency for licensing.
• RN license in Illinois or compact/multi-state licenses (Illinois IDFPR; Missouri/Oklahoma/Wisconsin compact provisions) with potential for Illinois IDFPR within 6 months.

Responsibilities

• Facilitates, tracks and documents hospital transfers in a customer-centric Transfer Center.
• Responds quickly to calls, manages the call queue with strong customer service.
• Collaborates with facilities to obtain medical and administrative approvals.
• Adheres to EMTALA and program requirements; communicates ETA to receiving teams.
• Maintains accurate database of transferred patients from referral to admission and placement.

Education

Graduate of accredited school of nursing or education equivalency for licensing

Job description

It's more than a career, it's a calling

MO-SSM Health 7980 Clayton RD

Worker Type:

Regular

Job Highlights:

Join a team where your work matters—every moment, every patient,

every community. At SSM Health, you’ll be empowered to grow,

supported to thrive, and inspired to make a lasting impact.

SSM Health is excited to add an RN to its Transfer Center. We prefer a background in Emergency, ICU, flight nurse or admininstrative supervisor.

Department:

Patient logistics / Transfer Center

Schedule:

7:00pm - 7:00 am, every 3rd weekend and holiday rotation. No on call.

Sign-On Bonus

Ask your recruiter about sign-on bonus eligibility

Job Summary:

Responsible at the Region level for facilitating appropriate patient transfers into SSM Health from other healthcare facilities, physician offices and clinics.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Practices in customer centric Transfer Center, responsible for facilitating, tracking and documenting all hospital transfers.

• Responds to phone calls quickly, demonstrating good customer service skills and manages the call queue, maintains composure and customer-centric communication with challenging callers.

• Collaborates with the appropriate facility based on services required, geography, facility capacity/capability, and obtains appropriate medical and administrative approvals.

• Follows specific protocols, policies, and utilizes established resources demonstrating an understanding of the program requirements including regulatory requirements for Emergency Medical Treatment and Labor Act (EMTALA).

• Relays information concerning the medical condition of the patient and the estimated time of arrival, to prepare physicians and facilities to receive patients, this includes working collaboratively with patient placement and other team members ensuring appropriate patient admission and placement and to implement plan of care.

• Uses problem solving skills, combined with established department processes to determine the best course of action which will be satisfactory to the patient, the physician, and the hospital.

• Enters and maintains accurate database of information for transferred patients. Accurately documents and monitors all activities associated with the transfer from the initial physician referral to inpatient admission and patient placement.

• Establishes and maintains a high degree of awareness and knowledge and relationships of hospitals' medical staff, services, and special programs, as well as with participating affiliate and rural partners for SSM Health.

• As an SSM Health nurse, I will demonstrate the professional nursing standards defined in the professional practice model. Uses the ANA Code of Ethics for Nurses to guide his/her response to the current and evolving health and nursing needs of our patients and our patient populations.

• Works in a constant state of alertness and safe manner.

• Performs other duties as assigned.

EDUCATION

• Graduate of accredited school of nursing or education equivalency for licensing

EXPERIENCE

• Five years registered nurse experience in acute care hospital setting

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

• Frequent keyboard use/data entry.

• Occasional bending, stooping, kneeling, squatting, twisting and gripping.

• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

State of Work Location: Illinois

• Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR)

State of Work Location: Missouri

• Registered Nurse (RN) Issued by Compact State
• Or
• Registered Nurse (RN) - Missouri Division of Professional Registration
• And
• FUTURE - Registered Professional Nurse (RN) within 6 months - Illinois Department of Financial and Professional Regulation (IDFPR)
• Or
• Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR)

State of Work Location: Oklahoma

• Registered Nurse (RN) Issued by Compact State
• Or
• Registered Nurse (RN) - Oklahoma Board of Nursing (OBN)

State of Work Location: Wisconsin

• Registered Nurse (RN) Issued by Compact State
• Or
• Registered Nurse (RN) - Wisconsin Department of Safety and Professional Services

Work Shift:

Night Shift (United States of America)

Job Type:

Employee

Department:

8048000130 Missouri Patient Logistics

Scheduled Weekly Hours:

36

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more. (https://www.ssmhealth.com/privacy-notices-terms-of-use/non-discrimination?_ga=2.205881493.704955970.1667719643-240470506.1667719643)