Registered Nurse - Transfer Center

SSM Health; St. Louis (MO); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Daily pay access

Tuition coverage

Parental leave

Retirement plan

Disability benefits

Job summary

SSM Health in Missouri is seeking a Regional Transfer Center coordinator to facilitate patient transfers from hospitals, physician offices, and clinics. You will manage calls, document transfers, and coordinate with facilities to ensure compliant and timely transitions.

Responsibilities include EMTALA compliance, accurate data entry from referral to admission, and close collaboration with hospital staff to arrange patient placement and care continuity.

Qualifications

• Five years RN experience in acute care hospital setting.
• Graduate of accredited school of nursing or education equivalency for licensing.

Responsibilities

• Facilitate, track and document all hospital transfers in a customer-centric Transfer Center.
• Respond to calls quickly with strong customer service; manage call queue and maintain composure.
• Collaborate with facilities based on services, geography, and capacity; obtain medical and administrative approvals.
• Follow protocols and EMTALA requirements; ensure compliance with program rules.
• Relay patient condition and ETA to physicians and receiving facilities; coordinate admission and placement.

Skills

RN experience

Education

Nursing degree

Job description

Job Highlights

It's more than a career, it's a calling

MO-SSM Health 7980 Clayton RD

Worker Type

Regular

Schedule Options

Full Time available

Schedule Time Options

Nights

Benefits

Competitive, affordable health insurance including but not limited to:

• Getting paid every day!
• Access up to $5,250 in tuition coverage per year
• Paid maternity & paternity coverage
• Adoption assistance
• Various competitive health insurance options & wellness plans
• Retirement benefits including employer matching plans
• Long & short-term disability
• Employee assistance programs (EAP)
• Please note, benefits and eligibility can vary by position, exclusions may apply.

Job Summary

Responsible at the Region level for facilitating appropriate patient transfers into SSM Health from other healthcare facilities, physician offices and clinics.

Job Responsibilities and Requirements

Primary Responsibilities

• Practices in customer centric Transfer Center, responsible for facilitating, tracking and documenting all hospital transfers.
• Responds to phone calls quickly, demonstrating good customer service skills and manages the call queue, maintains composure and customer-centric communication with challenging callers.
• Collaborates with the appropriate facility based on services required, geography, facility capacity/capability, and obtains appropriate medical and administrative approvals.
• Follows specific protocols, policies, and utilizes established resources demonstrating an understanding of the program requirements including regulatory requirements for Emergency Medical Treatment and Labor Act (EMTALA).
• Relays information concerning the medical condition of the patient and the estimated time of arrival, to prepare physicians and facilities to receive patients, this includes working collaboratively with patient placement and other team members ensuring appropriate patient admission and placement and to implement plan of care.
• Uses problem solving skills, combined with established department processes to determine the best course of action which will be satisfactory to the patient, the physician, and the hospital.
• Enters and maintains accurate database of information for transferred patients. Accurately documents and monitors all activities associated with the transfer from the initial physician referral to inpatient admission and patient placement.
• Establishes and maintains a high degree of awareness and knowledge and relationships of hospitals' medical staff, services, and special programs, as well as with participating affiliate and rural partners for SSM Health.
• As an SSM Health nurse, I will demonstrate the professional nursing standards defined in the professional practice model. Uses the ANA Code of Ethics for Nurses to guide his/her response to the current and evolving health and nursing needs of our patients and our patient populations.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

Education

• Graduate of accredited school of nursing or education equivalency for licensing

Experience

• Five years registered nurse experience in acute care hospital setting

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

State of Work Location: Illinois

• Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR)

State of Work Location: Missouri

• Registered Nurse (RN) Issued by Compact State
• Or
• Registered Nurse (RN) - Missouri Division of Professional Registration
• And
• FUTURE - Registered Professional Nurse (RN) within 6 months - Illinois Department of Financial and Professional Regulation (IDFPR)
• Or
• Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR)

State of Work Location: Oklahoma

• Registered Nurse (RN) Issued by Compact State
• Or
• Registered Nurse (RN) - Oklahoma Board of Nursing (OBN)

State of Work Location: Wisconsin

• Registered Nurse (RN) Issued by Compact State
• Or
• Registered Nurse (RN) - Wisconsin Department of Safety and Professional Services

Work Shift

Night Shift (United States of America)

Job Type

Employee

Department

8048000130 Missouri Patient Logistics

Scheduled Weekly Hours

36

Benefits

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Explore All Benefits

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law.