Registered Nurse - Quality Manager

Liberty Healthcare Corporation Career Center; Augusta (ME); Remote; USD 81,000 - 99,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

30 days paid time off annually

FSA and 401(k)

Job summary

Liberty Healthcare is seeking a full-time Quality Manager to lead a statewide initiative for HCBS incident management, grievances, and complaint handling.

You will supervise a team of 10 professionals, ensure timely processing, lead data analysis, and provide clinical leadership while coordinating with state agencies. This is a remote role with occasional travel across Maine.

Qualifications

• Remote position with occasional travel throughout Maine
• Leadership of a statewide quality initiative for HCBS incident management and grievances
• Experience in data analysis and reporting for quality programs

Responsibilities

• Hiring, training and supervising a team of 10 human services professionals
• Quality oversight of incident management, grievance review and complaint resolution activities
• Ensuring the efficient and effective processing of a high volume of cases
• Providing clinical leadership
• Consulting on complex cases
• Data analysis and reporting
• Supporting the program’s Director with various leadership activities
• Leading with the best interests of the people we serve

Job description

Nursing leaders are encouraged to consider a full-time Quality Manager position with Liberty Healthcare.

This is a key management role with new statewide initiative to improve the efficiency and effectiveness of a largescale critical incident, grievance and complaint management system for Home and Community-Based Services provided to older adults, vulnerable individuals, and people living with disabilities.

Program elements will include

• Partnering with state agency teams

• Creating an ideal experience for individuals who report complaints and grievances

• Reviewing, triaging, processing reported incidents on a timely basis

• Ensuring a high degree of consistency and quality of reviews

• Data analysis and reporting

• Providing technical assistance to HCBS providers

• Preparing for future initiatives

Responsibilities

• Hiring, training and supervising a team of 10 human services professionals

• Quality oversight of incident management, grievance review and complaint resolution activities

• Ensuring the efficient and effective processing of a high volume of cases

• Providing clinical leadership

• Consulting on complex cases

• Data analysis and reporting

• Supporting the program’s Director with various leadership activities

• Leading with a focus on the best interests of the people we serve

Schedule

You will work primarily Monday through Friday during daytime hours.

This is a remote position which will primarily allow you to work from your home and will occasionally require you to travel throughout Maine.

Salary and benefits

• $90,000 per year

• Health, dental, and vision insurance

• 30 days of paid time off annually for holidays, vacation, sick, and personal leave

• FSA, 401(k), and other perks

Full details on Liberty's benefits plan available at www.libertyhealthcare.com/upload/138.pdf