Registered Nurse - Quality Manager

Hirebridge LLC; Augusta (ME); Remote; USD 81,000 - 99,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

30 days paid time off

FSA/401(k)

Job summary

Liberty Healthcare is seeking a full-time Quality Manager to lead a statewide initiative aimed at improving the incident, grievance, and complaint management system for HCBS services across Maine.

You will manage a 10-person team, ensure timely reviews, and provide clinical leadership while supporting data analysis, reporting, and program development. The role is remote with occasional travel within Maine and daytime hours.

Qualifications

• Leadership and management experience in health or human services.
• Strong data analysis and reporting skills.
• Experience overseeing incident management or grievance processes.

Responsibilities

• Hire, train and supervise a team of 10 professionals.
• Provide quality oversight of incident management, grievance review and complaint resolution activities.
• Ensure efficient processing of a high volume of cases and provide clinical leadership.
• Consult on complex cases and contribute to data analysis and reporting.
• Support the program’s Director with leadership activities and drive best interests of the individuals served.

Skills

Leadership

Data analysis

Quality management

Incident management

Team supervision

Job description

Nursing leaders are encouraged to consider a full-time Quality Manager position with Liberty Healthcare.

This is a key management role with new statewide initiative to improve the efficiency and effectiveness of a largescale critical incident, grievance and complaint management system for Home and Community-Based Services provided to older adults, vulnerable individuals, and people living with disabilities.

Program elements will include

• Partnering with state agency teams

• Creating an ideal experience for individuals who report complaints and grievances

• Reviewing, triaging, processing reported incidents on a timely basis

• Ensuring a high degree of consistency and quality of reviews

• Data analysis and reporting

• Providing technical assistance to HCBS providers

• Preparing for future initiatives

Responsibilities

• Hiring, training and supervising a team of 10 human services professionals

• Quality oversight of incident management, grievance review and complaint resolution activities

• Ensuring the efficient and effective processing of a high volume of cases

• Providing clinical leadership

• Consulting on complex cases

• Data analysis and reporting

• Supporting the program’s Director with various leadership activities

• Leading with a focus on the best interests of the people we serve

Schedule

You will work primarily Monday through Friday during daytime hours.

This is a remote position which will primarily allow you to work from your home and will occasionally require you to travel throughout Maine.

Salary and benefits

• $90,000 per year

• Health, dental, and vision insurance

• 30 days of paid time off annually for holidays, vacation, sick, and personal leave

• FSA, 401(k), and other perks

Full details on Liberty's benefits plan available at www.libertyhealthcare.com/upload/138.pdf