Registered Nurse (In Office/Virtual Care)

Valeris; Butlerville (IN); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision plans with

Telehealth and EAP services

Company match on HSA contributions

Short-Term Disability coverage

401(k) with 100% match on the first 5%

Paid Time Off and sick leave

Nine paid holidays + two floating

Career advancement opportunities

Diversity and inclusive workplace

Job summary

Valeris is seeking a Patient Support Nurse in Indiana to guide program patients from enrollment through treatment, addressing barriers and facilitating timely, positive experiences. The role emphasizes clinical knowledge, patient education, and collaboration with payers to ease access to therapies.

You will support patients’ treatment journeys, triage needs, and coordinate with teams to ensure adherence and satisfaction, while complying with SOPs and company policies.

Qualifications

• Must hold active RN license in current practice state.
• 2–3 years of nursing experience, disease state experience preferred.
• Nurseline triage, Call Center Utilization Management, Call Center Case Management are a plus.
• Case management or Clinical Trial Nurse experience is a plus.
• Bachelor's degree preferred.
• Remote work eligibility is subject to meeting all work-from-home criteria and business need.
• Flexibility to travel as needed is preferred.

Responsibilities

• Serve as a consistent resource throughout the continuum of program services and identify barriers to therapy.
• Educate patients about clinical treatments, emotions, and financial implications of new diagnoses.
• Discuss therapy benefits and risks, and explain administration and dosing.
• Coordinate with insurance payers to determine coverage and out-of-pocket costs.
• Provide support to help manage stress related to the diagnosis.
• Encourage patient participation in additional non-program support when needed.
• Report Adverse Events/ Product Complaints per SOP and GMP.
• Meet training deadlines for corporate policies and procedures.
• Take on additional tasks or projects as assigned.

Skills

RN licensure

Nursing experience

Nurseline triage

Call center utilization management

Call center case management

Case management

Clinical Trial Nurse experience

Remote work eligibility

Travel flexibility

Education

Bachelor's degree preferred

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana.

As a Patient Support Nurse you are responsible for contact with program patients and assessing any barriers that may be present for successful initiation and completion of therapy. The Patient Support Nurse will play an active role with each patient from the first point of patient program enrollment and throughout treatment to facilitate a timely and successful patient experience.

Responsibilities

• Serve as a consistent resource throughout the continuum of program services, which includes identifying barriers to therapy and helping the patient understand and navigate such barriers.
• Serve as an educator who possesses knowledge and practical experience about clinical treatments and the strong emotions and financial implications associated with a new diagnosis, living with a chronic medical condition or life-threatening condition.
• their prescribed therapy and course of treatment, fairly balanced with benefits and known side effects per manufacturer product information
• proper administration and dosing of prescribed therapy
• calling and working with the patient’s insurance payer to determine coverage benefits, anticipated out-of-pocket costs associated with their therapy and resources for financial assistance, where applicable based upon needs communicated by the patient
• support to help better manage the stress involved in their diagnosis.
• Empower the patient to participate in their personal care process by triaging the patient to support for other non-program needs such as social or other intervention programs.
• Reporting of Adverse Events/ Product Complaint received in accordance with SOP and good manufacturer practices
• On time adherence to training deadlines for all corporate policies and procedures
• Perform additional tasks or projects as assigned

Qualifications

• Must have active RN licensure in current state of practice.
• 2-3 years of nursing experience with relevant disease state experience preferred.
• Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus.
• Case management or Clinical Trial Nurse experience, a plus.
• Bachelor's degree preferred.
• Remote work eligibility is subject to all work from home criteria met and based on business need.
• Although very minimal, flexibility to travel as needed is preferred.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community.