Registered Nurse Temporary - Nursing Support

Valeris; North Carolina; Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision plans with

HSA/FSA options

Company match on Health Savings

Short-Term Disability with option for/

401(k) Retirement Savings Plan with 5%

Paid Time Off and Sick Leave

Nine paid holidays + two floating

Advancement opportunities

Diversity and inclusive workplace

Job summary

Valeris is seeking a Nurse with strong telephonic patient support skills to educate patients and caregivers, coordinate care, and address insurance coverage and financial assistance needs. This full-time role operates in a 100% telephonic setting, offering growth within a company dedicated to patient care and program excellence.

Ideal candidates hold an active nursing license (RN/BSN) and at least four years of nursing experience, with proficiency in CRM systems, Excel, and healthcare billing

Qualifications

• RN with active nursing license in one or more states.
• Four or more years of nursing experience.
• Strong communication and education skills for patients and caregivers.

Responsibilities

• Provide education and support to patients, caregivers and health care providers regarding assigned therapeutic areas and maintain accurate record of activity per program setup.
• Establish relationships, develop trust, and maintain rapport with patients, caregivers, and health care providers in a telephonic setting.
• Counsel and educate patients on product use, dosing and administration, and discuss insurance coverage/reimbursement challenges.
• Accurately maintain, update, and navigate patient CRM records.
• Coordinate and utilize resources to share and secure financial options for those with financial need.
• Follow program guidelines and escalate complex cases per policy.

Skills

Communication skills

Telephonic patient support

CRM experience

Microsoft Excel

Customer service

Education

AD or BSN in Nursing

Tools

CRM software

MS Excel

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit **SHIFTS AVAILABLE: (2) 8a-5p; (The Patient Support Nurse is a blended role to 1) facilitate a successful patient journey to and while on therapy by providing care coordination, education, and psychosocial support, 2) provide medication and disease state education, and 3) provide clinical feedback to enhance the clinical portion of patient support programs.

On time adherence to training deadlines for all corporate policies and procedures

Perform additional tasks or projects as assigned

Provide education and support to patients, caregivers and health care providers regarding assigned therapeutic areas and maintain accurate record of activity per program setup

Establish relationships, develop trust, and maintain rapport with patients, caregivers, and healthcare providers in a 100% telephonic setting

Counsel and educate new/existing patients on the use of products, dosing and administration, use of devices, drug insurance coverage/reimbursement challenges in a telephonic, or virtual setting

Coordinate and utilize resources to share and secure financial options for those with financial need.

Follow program guidelines and elevate complex cases according to program policy and procedures.

Receive and make calls to patients and/or caregivers regarding assigned disease states, products, and patient needs to include discussions regarding insurance coverage and available financial support options for the particular therapy

Accurately maintain, constantly update, and successfully navigate patient account records in a digital CRM (Customer Relationship Management System)

Support health care provider offices regarding questions, concerns, or challenges with prescription

Report and document adverse events and product/safety complaints as per program SOPs

Participate in program specific customer meetings and training sessions

Serve as an advocate to patients and health care providers regarding insurance coverage, medical billing, reimbursement process, and general access for complex pharmaceuticals.

AD or Bachelor’s Degree in Nursing (BSN, RN) with a valid nursing license in one or more states

Four or more years of nursing experience; Knowledge of medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related reimbursement experience a plus

Ability to communicate clearly and effectively orally and in writing-may be asked to submit a written test sample

Proficient with Microsoft products, including Excel and Adobe

Experience and comfort with a digital CRM required

Strong customer service experience and skills

Although very minimal, flexibility to travel as needed is preferred.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:

• ~ Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• ~ Additional health support, including telehealth and Employee Assistance Program (EAP) services
• ~ Company match on Health Savings Account contributions
• ~ Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• ~401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• ~ Paid Time Off (PTO) and Sick Leave to support work-life balance
• ~ Team members receive nine paid holidays plus two floating holidays
• ~ Opportunities for advancement in a company that supports personal and professional growth
• ~ Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• ~ At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community.