Registered Nurse II - Triage

LifeLong Medical Care; Berkeley (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

LifeLong Medical Care in Berkeley, CA is seeking a Registered Nurse II who provides patient triage in person and by phone, supports providers and staff, and helps ensure high-quality care across centers.

The RN II reviews symptoms, educates patients, administers medications, conducts co-visits during exams, and collaborates with the care team to coordinate follow-up and smooth transitions.

The role emphasizes teamwork, communication, and compassionate patient interaction.

Qualifications

• Ability to make quick decisions under stress
• Strong written and verbal communication skills
• Ability to work as part of a team
• Compassion and interpersonal skills

Responsibilities

• Records patient medical histories and develops care plans with the primary care team
• Conducts patient triage and coordinates with providers during examinations
• Assists in planning community responses to health issues
• Educates patients and families about conditions, medications, and self-care
• Maintains confidentiality and adheres to HIPAA policies

Job description

POSITION SUMMARY:

Under the general supervision of the Center Director or RN Supervisor IV the Registered Nurse II is responsible for providing patient triage in person and telephonically. The Registered Nurse II will demonstrate that they are capable and competent in providing patient care and providing support for the providers, health centers, support staff and other site or program-based RNs. The Registered Nurse II will conduct patient triage, respond to patients concerns, provide education and consultation, review symptoms, vaccination counseling and education, provide lab results, participating in the ongoing education of support staff and collaborating with medical providers to ensure optimal health of our patient populations.

Essential Functions

• Ability to make quick decisions, multitask and handle stress; strong written and verbal communication skills; ability to work as part of a team; interpersonal skills; compassion.
• Assists in planning and coordinating appropriate agency and community responses to disease outbreaks; participates on public health emergency response teams as needed.
• Records patients medical histories, performs diagnostic tests, administers medications, and develops patient care plans in conjunction with the primary care team.
• Conducts co-visits and assists providers during examinations and procedures, operating and monitoring medical equipment as needed.
• Supports and enhances the patients' physical and emotional stability; explains nature of illness, plan of care, procedures and treatments to patient, family, and significant others.
• Performs nursing procedures and designated medical treatments within scope of authority; observes and assesses patients' conditions and behavior; reports significant changes to physician.
• In addition to assessing patients experiencing symptoms, the Registered Nurse II will need to triage the patient and relay their condition to the care team.
• Participate in the coordinated care for patients seeking care via telephone and MyChart messages.
• Follow up with patients and ensure communication with the primary care team.
• Promotes independence by teaching patients and families to understand medical conditions, medications and self-care skills.
• Presents patient and family teaching programs based on identified health care goals.
• Coordinates with Care Transitions team for all hospitalized patients to ensures timely follow up and return to primary care.
• Uses clinician-approved standardized procedures to order labs and preventive screenings, and to refill routine medications.
• Coordinates care closely with other team members to identify patient self-care goals and to assure that medical and psychosocial needs are met. Facilitates follow up care as needed.
• Acts as a resource for support staff.
• Maintains absolute confidentiality of work-related issues, patient records, personnel records and County information; complies with the confidentiality standards of the Privacy Act of 1974, {U.S.C.
• 552A} as amended, and HIPAA policies and procedures.