Registered Nurse Coach - Ambulatory

Novant Health; Charlotte (NC); Hybrid; USD 75,000 - 105,000; Full time

Job summary

Novant Health is seeking an RN Coach for telephonic virtual care based in the Charlotte, NC market. You will navigate patient healthcare journeys, provide education, coordinate with providers, and support chronic-care management using approved protocols.

Role emphasizes independent assessment, effective teaching, and EMR documentation, enabling safe, high-quality care without diagnosing conditions. Join a dedicated population health team serving diverse communities.

Qualifications

• Graduate of an accredited school of nursing, required.
• Current RN license for all NH footprint states, required.
• Education: 4 Year / Bachelors Degree; BSN preferred.

Responsibilities

• Provide telephone-based nursing support and triage using approved protocols.
• Support patients with chronic-care management and self-management.
• Assess acute healthcare needs and determine appropriate level of care.
• Connect patients with primary care, specialty providers, and community resources.
• Promote patient engagement, wellness, and effective healthcare navigation.
• Collaborate with an interdisciplinary care team to improve outcomes and reduce hospitalization risk.
• Answer general health questions and provide health education.
• Deliver compassionate, holistic, patient-centered support.
• Utilize EMR to document interactions and coordinate care.

Skills

Telephone-based nursing

Chronic-care management

Patient education

EMR documentation

Independent assessment

Teaching techniques

Adult learning principles

Communication skills

Education

4 Year / Bachelors Degree

BSN preferred

Graduate of an accredited school of nursing

Tools

EMR system

Job description

What We Offer

Make an Impact from Home

Join the Population Health Services Organization (PHSO) as an RN Coach and help patients navigate their healthcare journey through telephonic virtual care, chronic-care management, self-management support, and acute triage.

You’ll work alongside physicians, advanced practice providers, and healthcare professionals to deliver safe, high-quality, patient-centered care while helping patients access the right providers, resources, and services.

What You’ll Do

• Provide telephone-based nursing support and triage using approved protocols
• Support patients with chronic-care management and self-management
• Assess acute healthcare needs and help patients determine the appropriate level of care
• Connect patients with primary care, specialty providers, and community resources
• Promote patient engagement, wellness, and effective healthcare navigation
• Collaborate with an interdisciplinary care team to improve outcomes and reduce hospitalization risk
• Answer general health questions and provide appropriate health education
• Deliver compassionate, holistic, patient-centered support

Important

This is a telephonic virtual care role. The RN will assess patient needs and provide relevant health information using approved protocols but will not diagnose medical conditions or tell callers what condition they may have.

LOCATION REQUIREMENT

Applicants must currently be located within the Charlotte, NC market.

If you’re an RN who enjoys patient education, care coordination, telephone triage, and making healthcare easier to navigate, this is an opportunity to make a meaningful impact every day.

What We're Looking For

• Education: 4 Year / Bachelors Degree, preferred. BSN, preferred. Graduate of an accredited school of nursing, required.
• Experience: Minimum of five years clinical experience in hospital, home health, or community setting with a recent focus on acute and/or chronic-care management, required. Case management experience, preferred.
  Licensure/Certification: Current RN license for all states in NH footprint, required.
  Additional Skills Required:Broad clinical knowledge base of multiple conditions and expected outcomes. Working knowledge of effective teaching techniques, applying adult learning principles. Ability to demonstrate coordination of appropriate educational materials for patients and their support systems. Demonstrates appropriate professional nursing skills in the provision of preventive health maintenance and/or treatment of illness. Demonstrate appropriate clinical leadership skills as evidenced by previous work related activities and performances. Demonstrate the ability to work independently to assess and evaluate understanding of disease processes, treatment plans and/or lifestyle changes. Demonstrate sound knowledge and appropriate decision-making skills for designated patient populations. Demonstrate appropriate organization skill Demonstrate the ability to assess self-learning needs and seek ways to meet own professional development by pro-actively educating self, participating in orientation and staff development activities, maintaining knowledge of clinical practice, issues, trends, technology and available community resources, and uses policies and procedures appropriately. Possesses excellent computer skills with the ability to multitask including navigating and documenting in an EMR while communicating with the patient. In addition this person will have strong problem solving and analytical skills and demonstrate communication, organizational, and interpersonal skills. Has a broad clinical knowledge base of multiple conditions and expected outcomes as well as working knowledge of effective teaching techniques, applying adult learning principles.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

175513