Registered Nurse Case Manager

Henry-Ford-Health-2; Grand Blanc (MI); On-site; USD 65,000 - 85,000; Full time

Job summary

Henry Ford Health in Michigan seeks a Case Manager for an on-site, full-time day shift. You will coordinate care, develop comprehensive care plans, and support safe transitions across the care continuum.

Ideal candidates are RNs or LMSWs with case management experience; CCM or ACM certification preferred; EPIC/Care Port experience a plus. Orientation is 6–10 weeks, 7:30am–6pm, with every 4th weekend and holiday rotation.

Qualifications

• Minimum 3 years of clinical experience.
• Excellent customer service and interpersonal skills, including the ability to interact with internal and external customers at all levels.
• Strong problem-solving, analytical, and decision-making skills.
• Strong computer skills and knowledge. EPIC & Care Port experience preferred.
• Experience in discharge planning, home health care, rehabilitative medicine, or managed care preferred.
• Knowledge of preventive service guidelines, clinical practice guidelines, behavior change theory, Medicare and Medicaid regulations and case management principles.
• Knowledge of medical ethics and legal implications related to case management.
• Understanding of social determinants of health and their impact on a patient’s health.
• Well versed in facilitating community resources to meet the needs of diverse populations.
• Strong organizational, planning and implementation skills with the ability to handle multiple complex patients’ needs simultaneously.
• Strong sense of compassion with the ability to successfully advocate for patients and their families.

Responsibilities

• Create comprehensive care plans that integrate patient and family preferences and values.
• Monitor patient medical necessity and level of care through assessments and ongoing evaluations.
• Advocate for resources and remove barriers to ensure effective care delivery.
• Maintain ongoing dialogue with supervisors and care transition team members to reevaluate and implement health plans.
• Serve as a resource for medical record documentation, level of care recommendations, and post-discharge treatment options.

Skills

Case management

Discharge planning

Care coordination

Interpersonal skills

Customer service

Analytical skills

Communication skills

Education

RN license (Michigan)

Licensed Social Worker (LMSW) Michigan

CCM or ACM certification

Tools

EPIC

CarePort

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Case Manager - Full Time Day

4 - 10 hour shifts w/every 4th weekend plus holiday rotation. 7:30am - 6pm. .

This is an "On-site" position.

Orientation is approx. 6-10 weeks

Role Overview

TheCaseManagerisamemberofthehospitalorspecialty-basedpatient-centeredcare team or treatment team responsible for the collaborative practices of identification, assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet an individual’s and family’s health care needs. The goalsof the case manager are to promote patient safety, quality ofcareand cost-effective outcomes. The case manager provides effective discharge planning services that support a safe transition to the next level of care and addresses the needs of patients whohaveexperiencedacriticaleventordiagnosisthatrequiresmanagementstrategies to optimize health outcomes along the care continuum.

About the Department

Located in the scenic rolling hills of Grand Blanc, Genesys Health System is a cornerstone of the community, offering top-tier healthcare services with a personal touch. Known for its acclaimed golf courses and as a host to the annual PGA Tour Champions stop, Grand Blanc blends small-town charm with big-city amenities. Our team at Genesys is dedicated to providing exceptional care while enjoying the benefits of a supportive community, top-rated schools, and easy access to Flint, Detroit, and Northern Michigan destinations.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Create comprehensive care plans that integrate patient and family preferences and values.
• Monitor patient medical necessity and level of care through assessments and ongoing evaluations.
• Advocate for resources and remove barriers to ensure effective care delivery.
• Maintain ongoing dialogue with supervisors and care transition team members to reevaluate and implement health plans.
• Serve as a resource for medical record documentation, level of care recommendations, and post-discharge treatment options.

Qualifications

Required Qualifications

EDUCATION/EXPERIENCEREQUIRED:

Minimum(3)threeyearsofclinicalexperience.

Excellentcustomerserviceandinterpersonalskillsincludingtheabilitytointeract with internal and external customers and all levels of the organization.

Strongproblem-solving,analytical,anddecision-makingskills.

Strongcomputerskillsandknowledge. EPIC & Care Port experience preferred

Experienceindischargeplanning,homehealthcare,rehabilitativemedicine,or managed care preferred.

Knowledgeofpreventiveserviceguidelines,clinicalpracticeguidelines,behavior change theory, Medicare and Medicaidregulationsand case managementprinciples.

Knowledgeofmedicalethicsandlegalimplicationsrelatedtocasemanagement.

Understandingofsocialdeterminantsofhealthandtheirimpactonapatient’s

Wellversedinfacilitatingcommunityresourcestomeettheneedsofdiversepopulations.

Strongorganizational,planningandimplementationskillswiththeabilitytohandle multiple complex patients’ needs simultaneously.

Strongsenseofcompassionwiththeabilitytosuccessfullyadvocateforpatientsand their families.

CERTIFICATIONS/LICENSURESREQUIRED:

RegisteredNurse(RN)oraLicensedSocialWorker(LMSW)withavalid, unrestricted State of Michigan license.

Certification in Case Management (CCM) by the Commission for CaseManagement Certification (CCMC)orAccreditedCaseManager(ACM)bytheAmericanCaseManagementAssociationpreferred.

Must meet or exceed core customer service responsibilities, standards and behaviors asoutlinedintheHenryFordHealthCustomerServicePolicyandsummarizedbelow:

Communication Ownership

Sensitivity Excellence

Teamwork Respect

Mustpracticethecustomerskillsasprovidedthroughon-goingtrainingandin-services.

What We Offer

Join a team where you can grow your career, collaborate with dedicated professionals, and engage in mission-driven work that makes a real difference. We provide opportunities for continuous learning and development, empowering you to excel in your role and contribute to our shared success.