Registered Nurse, Call Center

Alive Hospice, Inc.; Nashville (TN); On-site; USD 65,000 - 85,000; Full time

Job summary

Alive Hospice, Inc. is seeking an experienced Registered Nurse for our Call Center in Nashville. This full-time, after-hours role supports patients and families via triage and telephone guidance, and may include dispatching on-call nurses for in-home visits.

The RN role emphasizes compassionate, clinically appropriate triage and coordination of care. The position requires an active Tennessee RN license and at least one year of nursing experience; BSN is preferred.

Qualifications

• Registered Nurse with a valid RN license.
• BSN preferred.
• Minimum of one year of nursing experience required.
• Hospice, Oncology, Home Health, or Long-Term Care experience preferred.
• Knowledge of or willingness to learn hospice philosophy and care delivery.

Responsibilities

• Perform after-hours triage using nursing judgment to assess patient needs and determine interventions.
• Receive and manage after-hours calls, providing clinical guidance, education, and emotional support to patients and families.
• Plan care interventions and dispatch on-call nurses for in-person visits when needed.
• Provide in-home nursing visits as dictated by patient need, workload, or staffing availability.

Skills

Clinical nursing

Triage nursing

Family education

Education

BSN preferred

RN license

Job description

Description

Registered Nurse - Call Center

Status: Full Time
Location: Nashville, TN (Must reside in Tennessee)
Hours: 11:00pm - 7:00am (4 weekend shifts a month required)

Join our caring hospice team as a Call Center Nurse, supporting patients and families when they need it most. Bring your clinical expertise, compassion, and calm presence to make a real difference every day. We can't wait to talk to you!

Summary

The Call Center Registered Nurse provides after-hours clinical triage and telephone support while serving as a mobile on-call nurse when in-person visits are required. The primary responsibility of this role is to staff the after-hours call center between (7:00 am - 11:00 pm), delivering timely, compassionate, and clinically appropriate triage to patients and families. When patient needs, acuity, or staffing limitations require, the nurse may be dispatched to perform in-home visits including crisis visits or death visits.

Essential Duties And Responsibilities

• Performs after-hours triage utilizing nursing judgment to assess patient needs and determine appropriate interventions.
• Receives and manages incoming after-hours calls, providing clinical guidance, education, and emotional support to patients and families.
• Plans care interventions and dispatches on-call nurses when in-person visits are required.
• Provides telephone support to families at the time of death and initiates appropriate follow-up per agency protocol.
• Serves as a clinical and procedural resource for on-call staff.
• Reviews triage documentation to ensure accurate, complete, and timely clinical records.
• Communicates changes in patient condition to the appropriate primary nurse, team, physician, or outside agency.
• Notifies the on-call administrator of significant issues, concerns, or operational barriers.
• Ensures adherence to agency policies, procedures, and regulatory requirements.
• Performs in-home nursing visits when dictated by patient need, workload, staffing availability, or geographic considerations.
• Provides skilled nursing care in the patient's residence in alignment with the established plan of care.
• Conducts death visits to support families and complete required death procedures per agency protocol.
• Communicates patient status, interventions, and outcomes to the triage nurse, primary nurse, and interdisciplinary team.
• Interacts with physicians as needed to support patient care and symptom management.
• Supports care plan goals, outcome management, and variance analysis.
• Participates in planning, implementation, and evaluation of patient services.
• Attends meetings and trainings as requested.
• Covers additional after-hours needs when the office is unable to open.
• Other duties as assigned.

Requirements

EDUCATION and/or EXPERIENCE

Registered Nurse with a valid RN license, BSN preferred. Minimum of one year of nursing experience required. Hospice, Oncology, Home Health, or Long-Term Care experience preferred. Knowledge of or willingness to learn hospice philosophy and care delivery.

CERTIFICATES, LICENSES, REGISTRATIONS

Current Tennessee RN License. Valid driver's license and automobile insurance as required by Tennessee State Law.