Registered Investment Services Assistant

CEFCU Financial Services, Inc.; United States; On-site; USD 63,151,939 - 74,156,208; Full time

Benefits offered by this job

Health benefits

401(k) plan

Tuition reimbursement

On-site fitness

Casual days

Job summary

CEFCU Financial Services, Inc. is seeking a Member Service/Investment Services Support professional to assist financial advisors with client service, trade placement, and complex issue resolution. You will help drive marketing initiatives and support the Investment Services program while maintaining required licenses.

The role requires a high school diploma, FINRA SIE and Series licenses, and CRM and MS Office proficiency. A valid driver’s license and background checks are required.

Qualifications

• High school diploma or equivalent is required.
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Responsibilities

• Assist financial advisors in customer service, trade placement, and complex problem resolution.
• Support marketing initiatives to increase member satisfaction and productivity of the Investment Services program.
• Perform discount brokerage functions and maintain required licenses and continuing education/training.

Skills

Customer service

Interpersonal communication

Attention to detail

Microsoft Office

Spanish (nice to have)

Education

FINRA SIE license

Series 7

Series 66 or 63/65

Illinois Life/Health Insurance license

High school diploma

CRM experience (e.g., Salesforce)

Tools

Salesforce

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Position Overview

CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. This role assists financial advisors with customer service, trade placement, complex problem resolution, marketing, and other investment services functions. The member service team member maintains required licenses and provides the highest quality member experience for both internal and external members.

Responsibilities

• Assist financial advisors in customer service, trade placement, and complex problem resolution.
• Support marketing initiatives to increase member satisfaction and productivity of the Investment Services program.
• Perform discount brokerage functions and maintain required licenses and continuing education/training.
• Back‑up the Investment Services Support Team as needed.

Qualifications

Required

• High school diploma or equivalent.
• 0-2 years of administrative assistant or member service experience.
• Maintains Illinois Life/Health Insurance license and FINRA Securities Industry Essentials (SIE), Series 7 and Series 66, or Series 7, 63, and 65, or Series 7, 63, and 66 licenses, and completes continuing education/testing requirements as needed to maintain professional licenses.
• Computer literacy, including knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent interpersonal and communication skills.
• Current, valid driver’s license, acceptable driving record, and personal vehicle insurance.
• Fingerprinting and passing FINRA background checks.
• Signature of Broker‑Dealer’s Registered Representative Agreement including non‑solicitation clauses.
• Sales support experience in investment operations.
• Professional experience in securities and/or insurance industries.
• Knowledge of investment and retirement products.

Preferred

• Bachelor’s degree from an accredited university.
• Experience with Customer Relationship Management (CRM) systems (e.g., Salesforce).
• Proven history of meeting or exceeding established sales, referral, and up‑sale goals.
• Community involvement through local events and professional organizations.
• Fluency in Spanish is a plus.

Pay Range

The anticipated starting pay range for this position is $22.02 - $25.88 per hour. The pay range listed represents the anticipated starting range for a successful candidate. Final compensation will be based on factors such as experience, skills, and qualifications. Please note that salary is only one component of total compensation at CEFCU.

Benefits

• Merit‑based raises
• Health and welfare programs, including comprehensive medical, dental, and vision coverage (PPO, HDHP)
• Generous paid time off (holidays, personal or sick time, vacation)
• Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)
• Health Savings Account
• Voluntary benefits: Accident Plan, Critical Illness Plan, Hospital Indemnity Plan, Identity Theft & Fraud Protection Plan, Legal Plan
• Life insurance
• Accidental Death & Dismemberment insurance
• Disability benefits
• Defined Benefit Plan – Pension
• Defined Contribution Plan – 401(k)
• Employee Assistance Program
• Tuition reimbursement
• Career growth through internal job postings
• Management Development Program with formal mentoring and training
• Opportunities to improve and build the CEFCU of tomorrow through process teams
• Opportunities to personally contribute to corporate financial literacy and community initiatives
• Casual days to support local charities
• Employee discounts on entertainment, cell phone plans, theme park tickets, and more
• On‑site fitness center, fitness classes, and wellness program

EEO Statement

It is CEFCU’s policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment, including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.