Registered Client Service Associate - Greenwich, CT

Raymond James & Associates; Greenwich (CT); In loco; USD 60.000 - 85.000; Tempo pieno

Descrizione del lavoro

Raymond James & Associates is seeking a Registered Client Service Associate to support Financial Advisors, prospective and existing clients, and branch staff. The role emphasizes effective communication across multiple platforms and managing many tasks with changing priorities in a fast-paced environment.

The ideal candidate is detail oriented, creative in problem solving, and able to onboard clients, open accounts, and conduct research using internal systems.

Competenze

• High School Diploma or equivalent and securities industry experience preferred.
• SIE certification required.
• Equivalent combination of experience and education may be considered by HR.

Mansioni

• Serve as first point of contact for high volume client interactions via phone, email, in person, and mailings.
• Provide quotes and schedule meetings for prospective and existing clients.
• Onboard new clients and open accounts, researching client data in internal systems.
• Ensure client information and documentation meet firm and regulatory requirements.
• Process asset transfers and monitor cash awaiting investment to maximize returns.

Conoscenze

Customer service

CRM software

Excel

Investment concepts

Financial markets

Communication

Time management

Detail oriented

Problem solving

Teamwork

Formazione

High School Diploma

SIE certification

Equivalent experience

Strumenti

CRM software

Trading platforms

Office suite

Descrizione del lavoro

Job Description Summary

Supports Financial advisors and their prospective and existing clients and other branch staff team members. Demonstrates effective communication skills across multiple platforms (phone, email, in-person, virtual), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment.

Job Description

Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Registered Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to provide high quality/high touch critical administrative support to Financial Advisors, their prospective and existing clients and other branch staff team members. The ideal candidate will have effective communication skills across multiple platforms (phone, email, in-person, virtual), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment. Come grow with us and see where a career at Raymond James could take you!

Responsibilities

• Serves as first point of contact to service a high volume of daily interactions, including basic inquiries, providing quotes and scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings.


• Works both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office.


• Onboards new clients, opens new client accounts and researches client and security information using internal databases and other technologies.


• Ensures key client information and documentation is current with firm and industry requirements, rules and regulations.


• Processes and monitors the transfer of assets to ensure all assets and cost basis were successfully received.


• Monitors available cash awaiting investment, including running weekly cash and cash equivalent reports and contacting clients with investment opportunities to maximize returns.


• Reviews, assesses and responds to all corporate action items and client account alerts.


• Prepares financial reports, spreadsheets and other materials for client meetings.


• Inputs orders and rebalances portfolios on behalf of the Financial Advisors.


• Creates and maintains records and files utilizing Client Relationship Management (CRM) software.


• Assists Financial Advisors with marketing efforts including seminars and other client-facing events.


• Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures.


• Performs other duties and responsibilities as assigned.

Skills

• Company's working structure, policies, mission, and strategies.


• Managed account platforms.


• General office practices, procedures, and methods.


• Investment concepts, practices and procedures used in the securities industry.


• Financial markets, products and industry regulations.


• Trading terminology.


• Client Relationship Management (CRM) software, or similar contact management software.


• Goal planning software.


• Excel, including developing spreadsheets as needed and for ongoing reporting.


• Effective communication across multiple client interactive platforms (in-person, virtual, phone and mail)


• Operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.


• Analyze and research account information.


• Organize, manage, and track multiple, detailed tasks and assignments with. frequently changing priorities and deadlines in a fast-paced, task-oriented work environment.


• Identify time sensitive items and assess competing priorities.


• Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns.


• Handle stressful situations and provide a high level of customer service in a calm and professional manner.


• Analyze problems and establish solutions in a fast paced environment.


• Use mathematics sufficient to process account and transaction information.


• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually.


• Work both independently and as part of a cohesive team.


• Provide a high level of customer service.

Education/Previous Experience

• High School Diploma or equivalent and one (1) or more years securities industry or related work experience preferred.


• OR ~


• An equivalent combination of experience, education, and/or training as approved by Human Resources.

Licenses/Certifications

• SIE required pro