Registered Client Service Associate

130 Raymond James Financial Services, Inc.; Greensboro (NC); Presencial; USD 52.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

401k + Match

PTO + Market Holidays

Descripción de la vacante

Reganess Wealth Management Group in Greensboro, NC is seeking a Registered Client Service Associate to deliver exceptional client service, safeguard assets, and support branch operations.

This role focuses on onboarding new client accounts, processing requests, maintaining CRM data, and coordinating documentation to ensure accuracy and compliance.

You will assist the team with marketing materials, client events, and ongoing training to stay current with policies, procedures and risk awareness.

Formación

• 3+ years of customer service in wealth management or related field.
• Bachelor's degree or equivalent years of experience in wealth management.
• SIE, Series 7 & 66 required or willing to obtain within stated period after start date.

Responsabilidades

• Maintain existing client relationships and update key client information.
• Onboard new client accounts and collect required documentation.
• Process client requests and resolve inquiries in a timely manner.
• Keep CRM systems up to date with client information and documentation.
• Support the team’s marketing by maintaining materials and planning client events.
• Collaborate with branch associates and advisers and participate in training on policies and risk awareness.

Conocimientos

Client service

CRM

MS Office

Educación

Bachelor's degree in wealth management

Herramientas

CRM

MS Office

Descripción del empleo

Job Description Summary

At Reganess Wealth Management Group, we believe that effective wealth management starts with understanding the person, not just their finances. By intentionally serving a select group of families and organizations, we provide the attention, expertise, and long-term partnership our clients deserve. We approach every relationship with a multigenerational mindset, helping clients navigate complex financial circumstances while implementing customized investment and wealth management strategies that support their complete financial picture.

As we grow, we are seeking a Registered Client Service Associate to provide exceptional client service, assist in safeguarding client assets, and serve as administrative and operational support the branch.

Essential Duties and Responsibilities

• Maintain existing client relationships through the processing of client requests, resolving client inquiries, and making sure key client information and documentation is up to date
• Onboard new client accounts and money movement, which includes the collection of required documentation and client information
• Support the team’s marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars
• Regularly seek opportunities to use firm resources for peer sharing and collaborating with branch associates and advisors
• Actively engage in available training and education programs to maintain current status on policies, procedures and risk awareness
• Keep CRM systems up to date with client information
• Collect the right documentation for opening new accounts and service requests
• Research client and security information through the back-office system
• Process and follow up on client documentation for proper maintenance of accounts
• Ensures required client paperwork is current with firm and industry requirements, rules, and regulations
• Receives cross training and assists with other operational functions as required
• Document internal processes and procedures related to duties and responsibilities
• Other duties as assigned

Competencies

• Adaptability – Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.
• Communications – Exhibits good listening and comprehension. Expresses ideas and thoughts professionally both in writing and verbally.
• Cooperation – Displays positive outlook and pleasant manner. Establishes and maintains effective relations. Exhibits tact and consideration. Offers assistance and support to co-workers. Works actively to resolve conflicts. Works cooperatively in group situations.
• Customer Service – Displays courtesy, empathy, and discretion throughout all client interactions, including difficult or emotional customer situations. Meets project and task deadlines. Responds promptly to customer needs.
• Dependability – Strong work ethic. Accountability. Follows instruction. Keeps commitments.
• Problem Solving – Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
• Teamwork – Thrives in a task-oriented team environment.

Computer and Software Skills

• MS Office
• Document
• CRM
• Proficient with standard office technology

Experience & Education

Experience: 3+ years of customer service, relationship management, and/or administrative experience in a wealth management setting.

Education: Bachelor’s degree or equivalent years of experience in wealth management industry.

Certifications/Licenses: SIE, Series 7 & 66 required or willing to obtain within stated period after start date.

Workstyle: Onsite

Benefits

• Medical Insurance
• 401k + Match
• PTO + Market Holidays

Reganess Wealth Management Group and its employees are independent contractors with respect to Raymond James, not employees of Raymond James. The term Raymond James includes but is not limited to Raymond James Financial Services, Inc. ('RJFS') and Raymond James Financial Services Advisors Inc. ('RJFSA') as affiliates.

PLEASE NOTE: The benefits link and benefits description below do not apply to this job posting because the hiring entity is an RJFS independent branch and all RJFS associates at this branch are independent contractors with respect to Raymond James. If you are offered a position by this RJFS branch, employment and benefits will solely be offered by the branch and not by Raymond James.

Additional Requirements

• Education
• Work Experience
• Certifications
• Travel Less than 25%
• Workstyle Resident

Compensation

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.

Benefits Package

• medical, dental, and vision
• life insurance
• critical illness insurance and accident insurance
• disability benefits
• retirement savings
• paid time off (including vacation, holidays, and sick leave)
• parental leave

Eligibility for benefits and specific offerings may vary based on position and employment status.

To view more details of the benefits offered, visit Myrjbenefits.com.

Guiding Behaviors

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm’s core values of client-first, integrity, independence and a conservative, long-term view.

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.

When associates bring their best authentic selves, our organization, clients, and communities thrive.

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF.

We invest in you with wide-ranging benefits and the support of leaders and colleagues who care. From development opportunities and enriching networking groups to prioritizing diversity, inclusion and the power of different perspectives, Raymond James is where good people grow. Our people-first culture is outlined in our Culture Blueprint. Check it out to see why many choose to work at Raymond James - and why they stay.