Client Service Associate

130 Raymond James Financial Services, Inc.; Wayne (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Retirement

PTO + Holidays

Job summary

Birch Run Financial is seeking a Client Service Associate to support advisors and deliver an exceptional service experience for clients in a collaborative wealth management team. The role will serve as a primary contact for client requests while supporting onboarding, account administration, and routine operational tasks.

Ideal candidates are detail-oriented, organized, and professional, with strong communication and prioritization abilities.

Qualifications

• Previous experience in wealth management, financial services, banking, or a client service environment.
• Experience handling confidential client information.
• Familiarity with investment accounts and financial industry operations is a plus but not required.

Responsibilities

• Provide exceptional service to clients through phone, email, and in-person interactions.
• Build positive relationships through timely follow-up and proactive communication.
• Assist with client onboarding and account opening processes.
• Process money movement requests accurately and efficiently.
• Accept and process client trade requests in accordance with firm policies and procedures.
• Prepare, process, and track account paperwork.
• Maintain accurate client records and documentation.
• Assist advisors with client meeting preparation and follow-up.
• Coordinate and manage small projects and action items.
• Track outstanding requests and ensure timely completion.

Skills

Client service

Communication

Attention to detail

Organization

Team collaboration

Education

College degree preferred

Job description

Job Description Summary

About Birch Run Financial Birch Run Financial is an independent wealth management practice guided by the belief that financial plans should adapt as life evolves. The team helps individuals, families, professionals, and retirees navigate important financial decisions with personalized advice, thoughtful planning, and exceptional service. As our practice continues to grow, we are seeking a motivated and client-focused professional who enjoys working with people, managing details, and serving as an integral part of a collaborative wealth management team.

Position Summary

The Client Service Associate is a highly visible, client-facing role responsible for supporting advisors and delivering an exceptional service experience to clients. This individual will serve as a primary point of contact for many client requests while helping manage operational, administrative, and account-related activities. The ideal candidate is detail-oriented, organized, energetic, and positive, with the ability to communicate clearly and professionally. Success in this role requires strong judgment, excellent follow-through, the ability to prioritize competing responsibilities, and a genuine desire to learn and grow within the financial services industry.

Key Responsibilities

Client Service & Relationship Management

Provide exceptional service to clients through phone, email, and in-person interactions.

Build positive relationships through timely follow-up and proactive communication.

Serve as a trusted resource for client questions and routine account requests.

Ensure a welcoming and professional client experience at every interaction.

Account Administration & Operations

Assist with client onboarding and account opening processes.

Process money movement requests accurately and efficiently.

Accept and process client trade requests in accordance with firm policies and procedures.

Execute daily operational and administrative tasks supporting client accounts.

Prepare, process, and track account paperwork.

Maintain accurate client records and documentation.

Practice Support

Assist advisors with client meeting preparation and follow-up.

Coordinate and manage small projects and action items.

Track outstanding requests and ensure timely completion.

Help identify opportunities to improve workflows and operational efficiency.

Support the day-to-day needs of a growing wealth management practice.

Qualifications

Preferred Experience

Previous experience in wealth management, financial services, banking, or a client service environment.

Experience working with confidential client information.

Familiarity with investment accounts and financial industry operations is a plus but not required.

Skills & Attributes

Strong attention to detail and commitment to accuracy.

Excellent verbal and written communication skills.

Professional, pleasant, and confident presence with clients.

Strong organizational and prioritization abilities.

Proven ability to manage multiple responsibilities simultaneously.

Sound judgment and problem‑solving skills.

Consistent follow-through and accountability.

Positive attitude and team-oriented mindset.

Energetic, proactive, and eager to learn.

Ability to work independently while contributing to a collaborative team environment.

What Success Looks Like

Clients receive prompt, accurate, and professional service.

Administrative and operational tasks are completed efficiently and accurately.

Follow-up commitments are consistently met.

Advisors are well-supported and able to focus on serving clients.

The office operates smoothly, and clients feel valued and cared for throughout every interaction.

Education

College degree preferred.

Benefits

Medical, Dental, Vision Insurance (80% paid for associate), Retirement, PTO + Market holidays.

Workstyle

Onsite Travel: None Birch Run Financial and its employees are independent contractors with respect to Raymond James, not employees of Raymond James. The term “Raymond James” includes but is not limited to Raymond James Financial Services, Inc. (“RJFS”) and Raymond James Financial Services Advisors. Inc. (“RJFSA”) as affiliates.

PLEASE NOTE: The benefits link and benefits description below do not apply to this job posting because the hiring entity is an RJFS independent branch and all RJFS associates at this branch are independent contractors with respect to Raymond James. If you are offered a position by this RJFS branch, employment and benefits will solely be offered by the branch and not by Raymond James.

Compensation

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.

Additional Benefits

This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave.

Eligibility for benefits and specific offerings may vary based on position and employment status.

To view more details of the benefits offered, visit Myrjbenefits.com.

Raymond James Values

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

When associates bring their best authentic selves, our organization, clients, and communities thrive.

Equal Opportunity Statement

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

#LI-LS1 Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities.

Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm.

Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF.

Thanks for your interest in working with Raymond James.

While we might not have the perfect role for you today, we'd love to keep in touch.

Our business is deeply focused on people and their financial well-being. We're committed to helping individuals, corporations and institutions achieve their goals, while also supporting successful professionals and helping our communities prosper. We believe doing well and doing good aren't mutually exclusive. As an established but ever-evolving company, you can start – or continue – growing your career here. We invest in you with wide-ranging benefits and the support of leaders and colleagues who care. From development opportunities and enriching networking groups to prioritizing diversity, inclusion and the power of different perspectives, Raymond James is where good people grow. Our people-first culture is outlined in our Culture Blueprint. Check it out to see why many choose to work at Raymond James – and why they stay.