Registered Client Service Associate

Support.com; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading financial services company seeks a Registered Client Service Associate to provide operational and sales support to Financial Consultants. This role involves assisting with client account management, ensuring compliance, and delivering exceptional customer service. Ideal candidates will have strong problem-solving skills and the ability to work both independently and collaboratively.

Qualifications

• Strong attention to detail and effective communication skills.
• Ability to work independently and in a team environment.
• Creative and innovative problem-solving skills.

Responsibilities

• Assist with the opening and maintenance of client accounts.
• Provide accurate and timely responses to client inquiries.
• Research and resolve complex client problems.

Skills

Customer-focused

Teamwork

Planning

Organizational skills

Problem-solving

Effective communication

Attention to detail

Multitasking

Job description

Registered Client Service Associate

The Securities Senior Sales Assistant (SSA) role is a position providing operational and sales support to multiple Financial Consultants (FCs) within their individual businesses, as well as supporting office initiatives. The SA role assists one or more Financial Consultants (FCs) in a Retail, High Net Worth, or Institutional capacity.

Position Competencies

Successful incumbents are customer-focused, able to work independently, possess excellent teamwork, planning, and organizational skills, are creative and innovative, and are effective communicators with strong attention to detail. They should also be capable of problem-solving and multitasking.

Responsibilities

• This position holds responsibilities in four primary categories: Sales Support, Compliance, Customer Service, and Teamwork. Some of the primary responsibilities include:
• Assist with the opening and maintenance of client accounts and records.
• Ensure completion of all paperwork for clients.
• Provide accurate, timely, and courteous responses to clients.
• Organize client files and set up systems to assist Financial Consultants with follow-up.
• Research and resolve complex and sensitive client problems and questions.
• Understand policies and procedures for firm and regulatory compliance.
• Copy and retain all necessary documentation.
• Maintain accurate office logs.
• Back up other sales associates as required.
• Identify issues regarding office procedures and escalate appropriately.
• Participate in office or firm-wide initiatives as requested.
• Demonstrate teamwork, cooperativeness, and positivity.
• Follow appropriate approval channels for all correspondence and marketing.
• Create client correspondence/mailings as needed.
• Perform operational or administrative functions for client requests (e.g., check requests, wiring funds, address changes, dividend information).
• Enter trades as permitted by licensing and firm rules.