Regional Training Coach

FirstCash, Inc.; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

FirstCash Holdings, Inc. is seeking a Regional Training Coach to develop and elevate Field Sales Representatives through coaching, training programs, and on-site field support.

You will partner with Sales and Training leadership to reinforce best practices and improve merchant and customer outcomes. You’ll lead live sessions, ride-alongs, and interactive coaching, analyze performance metrics, and tailor plans to close skill gaps.

Qualifications

• 2+ years of experience in sales training, coaching, leadership, or a related role.
• Proven ability to develop and motivate high-performing sales professionals.
• Strong knowledge of sales methodologies and coaching techniques.
• Excellent presentation, communication, and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to travel up to 75%, including overnight travel.
• Valid driver's license, reliable transportation, and current auto insurance.
• Ability to lift up to 50 pounds and perform physical activities associated with field travel.

Responsibilities

• Deliver sales training programs aligned with company strategies, processes, and compliance standards.
• Coach Field Sales Representatives on sales effectiveness, merchant engagement, time management, and process execution.
• Conduct field ride-alongs and provide real-time coaching and feedback.
• Facilitate one-on-one and group coaching sessions to improve performance and drive results.
• Analyze performance metrics to identify development opportunities and create targeted coaching plans.
• Partner with Sales leadership to reinforce training concepts and best practices.
• Track participant progress and provide regular updates on training effectiveness.
• Serve as a subject matter expert on AFF products, processes, and sales methodology.
• Assist with the development and maintenance of training materials, playbooks, and best-practice guides.

Skills

Sales Training

Coaching Leadership

Sales Methodology

Presentation Skills

Travel Availability

Education

Bachelor's degree

Tools

CRM Tools

Sales Enablement Tools

Job description

Regional Training Coach

Position Summary

The Regional Training Coach (RTC) supports the development and performance of Field Sales Representatives through training, coaching, and field support. This role partners closely with Sales and Training leadership to reinforce sales best practices, identify skill gaps, and drive measurable performance improvements while delivering a best-in-class experience for merchants and their customers.

Key Responsibilities

• Deliver sales training programs aligned with company strategies, processes, and compliance standards.
• Coach Field Sales Representatives on sales effectiveness, merchant engagement, time management, and process execution.
• Conduct field ride-alongs and provide real-time coaching and feedback.
• Facilitate one-on-one and group coaching sessions to improve performance and drive results.
• Analyze performance metrics to identify development opportunities and create targeted coaching plans.
• Partner with Sales leadership to reinforce training concepts and best practices.
• Track participant progress and provide regular updates on training effectiveness.
• Serve as a subject matter expert on AFF products, processes, and sales methodology.
• Assist with the development and maintenance of training materials, playbooks, and best-practice guides.

Qualifications

• 2+ years of experience in sales training, coaching, leadership, or a related role.
• Proven ability to develop and motivate high-performing sales professionals.
• Strong knowledge of sales methodologies and coaching techniques.
• Excellent presentation, communication, and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to travel up to 75%, including overnight travel.
• Valid driver's license, reliable transportation, and current auto insurance.
• Ability to lift up to 50 pounds and perform physical activities associated with field travel.

Preferred Qualifications

• Bachelor's degree in Business, Sales, Marketing, or a related field.
• Experience with CRM and sales enablement tools.
• Knowledge of adult learning principles and training development.
• Experience in consumer finance, financial services, or retail sales.

About FirstCash Holdings, Inc.

FirstCash Holdings, Inc. is a leading provider of pawn and retail finance solutions, serving customers across the U.S. and Latin America through over 3,000 locations and 13,000+ merchant partners.

Join a company committed to integrity, customer service, innovation, and growth.

FirstCash Holdings, Inc. is an Equal Opportunity Employer. Accommodations are available for qualified individuals with disabilities.