Regional Teller & Relationship Banker (Multi-Branch)

Cornerstone Community Financial Credit Union; Auburn Hills (MI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Paid holidays

Health insurance

Life insurance

Disability coverage

FSA (Flexible Spending Accounts)

Education assistance

401(k) match

Job summary

Cornerstone Community Financial Credit Union is seeking a Regional Teller/Relationship Banker in Michigan. The role will float across Auburn Hills and other MI branches, handling a range of transactions and customer inquiries to deepen member relationships.

Expect duties include processing transactions, educating members on products, and coordinating with internal teams to resolve issues. A high school diploma and strong customer service are required, with potential Notary designation and

Qualifications

• Up to six months of similar or related experience including time spent in similar or preparatory positions.
• A high school degree or GED is required.
• A significant level of trust, credibility and diplomacy is required.
• Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
• Demonstrated strong customer service skills that include proven ability to handle difficult member interactions.
• Strong communication skills must be demonstrated through oral and written means.
• Familiarity with the Microsoft suite of products including Word and Outlook.
• Ability to be bonded.
• Possesses basic mathematical skills and is proficient in the use of calculators.
• Must be able to multitask effectively to assist members with their inquiries.
• Ability to obtain Notary designation.

Responsibilities

• Processes transactions including deposits, withdrawals, checks, transfers, wire transfers, and loan payments.
• Updates account information and documents member interviews in our core system promptly, efficiently, and accurately with close attention to detail.
• Identifies opportunities to deepen the member relationship by recommending credit union products and/or services to meet the members short-term and long-term financial needs.
• Educates members on benefits of products and services. Refers members to other credit union representatives, as appropriate.
• Researches issues and collaborates with internal departments to resolve concerns.
• Performs department related support duties, including scanning, faxes, and daily reports.

Skills

Customer service

Communication

Diplomacy

Notary designation

Education

High school diploma or GED

Tools

Microsoft Word

Outlook

Calculators

Job description

Cornerstone Community Financial Credit Union is seeking a Regional Teller/Relationship Banker in Michigan. The role will float across Auburn Hills and other MI branches, handling a range of transactions and customer inquiries to deepen member relationships.

Expect duties include processing transactions, educating members on products, and coordinating with internal teams to resolve issues. A high school diploma and strong customer service are required, with potential Notary designation and